derek

@AmericanAir The letter pretty much says it all. At the end of the day it a charge that should have been waved due to the circumstance. This is the United States. You can charge what you want but don’t get on the news and claim you helping out spirit customers when you didn’t.

@derek9r2 We’re sorry to hear you’re unhappy with the response you received from our Customer Relations team. If you’d like your claim reviewed in more detail, you can reply directly to the email you received earlier today, and someone will follow up with you as soon as possible.

@AmericanAir I thought you was going to help spirit airline customers. I paid twice more then add gas to the fuel I was charged 70 for airport fee since the app not working so I feel you took advantage of situation