derwenthorpenet

[Identified] Intermittent Internet: We have identified a processor within one of our routers in London passing large quantities of traffic resulting in it running at close to its capacity. This would have resulted in significant packet loss ... status.derwenthorpe.net

[Investigating] Intermittent Internet: We are aware of reports of connections to the internet cutting in and out and are investigating. status.derwenthorpe.net

[Complete] Satellite and Terrestrial TV Maintenance: The maintenance is now complete. Thanks for your patience. status.derwenthorpe.net

[Underway] Satellite and Terrestrial TV Maintenance: The scheduled maintenance is now underway. We'll keep you updated on our progress. status.derwenthorpe.net

[Scheduled] Satellite and Terrestrial TV Maintenance: 20 Feb 11:00 GMT We will be carrying out maintenance of the dish and aerials supporting the television system in the next couple of hours. This will result in short outages while we ch... status.derwenthorpe.net

[Recovering] Connection Issues: We are continuing to investigate the cause of issue but some users are reporting that connections are restored after a re-boot of their fibre ONT. Please let us know if you continue to experience problems a... status.derwenthorpe.net

[Investigating] Connection Issues: We are aware that a number of customers are experiencing connection issues. From reports that we are receiving it appears that these may be related to IPv4 connection issues as some customers have report... status.derwenthorpe.net

[Complete] Television Maintenance: The maintenance is now complete. Thanks for your patience. status.derwenthorpe.net

[Underway] Television Maintenance: The scheduled maintenance is now underway. We'll keep you updated on our progress. status.derwenthorpe.net

[Scheduled] Television Maintenance: 10 Dec 10:00 GMT We will be carrying out investigations on the TV system this morning to try to determine the cause of the intermittent signal disruption that terrestrial TV customers have been experiencin... status.derwenthorpe.net

[Complete] Emergency Maintenance: The maintenance is now complete. Thanks for your patience. status.derwenthorpe.net

[Underway] Emergency Maintenance: The scheduled maintenance is now underway. We'll keep you updated on our progress. status.derwenthorpe.net

[Scheduled] Emergency Maintenance: 7 Nov 13:00 GMT We have just been advised by Veolia that they are planning to disconnect the generator supply from the SSC at 1pm today in order to address the momentary power loss that has resulted in the ... status.derwenthorpe.net

[Resolved] Service Outage: We are seeing outages that are lasting a couple of minutes that we believe are either caused by the new generator switching over to its battery back-up or delivering a fluctuating mains supply which is just dipping... status.derwenthorpe.net

[Investigating] Service Outage: We are really sorry but we have seen another service issue and are investigating. status.derwenthorpe.net

[Complete] Urgent Maintenace: The maintenance is now complete. Thanks for your patience. status.derwenthorpe.net

[Underway] Urgent Maintenace: The scheduled maintenance is now underway. We'll keep you updated on our progress. status.derwenthorpe.net

[Scheduled] Urgent Maintenace: 5 Nov 01:00 GMT We will again be working overnight to try to identify why the new equipment that we installed last night failed to operate as expected and provide a battery back-up when the generator was swappe... status.derwenthorpe.net

[Identified] Service Outage: We can see that the SSC has lost power again. We have been made aware that Veolia are currently reconnecting the generator which is impacting power to our equipment. status.derwenthorpe.net

[Investigating] Service Outage: We are aware of another power issue affecting service and are investigating. status.derwenthorpe.net