Deskpro

Introducing Deskpro Private. The ONLY help desk platform that enables AI for private environments. Learn more. hubs.li/Q03STsy-0 #Deskpro #DeskproPrivate #SecureAI

We're thrilled to share that Deskpro is a partner for the AWS European Sovereign Cloud! This partnership is part of our commitment to supporting organizations with strict data residency and compliance requirements. Customers can now deploy their help desk environment within the AWS European Sovereign Cloud, with infrastructure entirely located within the EU and operated by EU residents. And in case you missed the announcement a few weeks ago, both Deskpro Cloud and Deskpro Private are now generally available in AWS Marketplace. If you'd like to see how our platform can improve your support operations while maximizing your AWS investments, reach out to our team.

We've been recognized as a Spring 2026 High Performer in several G2 categories, including Help Desk and Customer Self-Service. Thank you to all our customers who have contributed G2 reviews so far. We appreciate the feedback!

Our team members Cole and Hannah are having some great conversations at Consero CX, and Hannah just wrapped up a fantastic roundtable on the AI maturity journey for CX leaders. If you're at the Consero Forum in Miami, we'd love to chat and hear what you think of the event so far!

AI transformation doesn’t mean you have to go from no AI to legions of autonomous agents overnight. We’ve put together a practical guide for support teams to put the right infrastructure in place, start small, and scale: hubs.li/Q044p8Q50

We're sharing some big news today: Deskpro Cloud and Deskpro Private are available in AWS Marketplace! This means: -Customers can choose between the SaaS convenience of Deskpro Cloud or increased security with a virtual private cloud (VPC) or AWS Outposts deployment of Deskpro Private -Procurement just got easier thanks to consolidated AWS billing -Customers can connect to the AI model of their choice via Amazon Bedrock to ensure all AI processing happens within their approved security perimeter Learn more here: hubs.li/Q045nlTf0

Gartner says AI will autonomously resolve 80% of customer service issues by 2029. But MIT says 95% of generative AI pilots are already failing. Both can be true, and that's the tension our CEO, Brad Murdoch, discusses in a new article for @techday. Brad argues that AI isn't something to rush into—the organizations that get real value from AI in production are the ones that tackle change management and security challenges before rolling it out. Give it a read if you're getting stuck in the AI planning or pilot phase: hubs.li/Q04509zZ0

Advance your support team’s AI maturity, from wherever you’re starting today. Download our guide to get past the biggest obstacles to AI implementation so you can start seeing real value: hubs.li/Q044p8H-0

Until recently, support teams in regulated industries faced a tough choice: use AI in a limited capacity due to compliance requirements, or don't use it at all. That's changing thanks to flexible and private deployment models (i.e., the ability to choose your AI model and configure it in a private or sovereign environment). In a new interview, Deskpro CEO Brad Murdoch discusses how support organizations in regulated industries are approaching AI today and how the security and compliance challenges they're facing led to Deskpro Private. Read it here: hubs.li/Q043PvNj0

Final call: our webinar, "The AI Help Desk: The CX and Security Balancing Act," is happening this Thursday, February 19th. Join us to learn how to get security and compliance team buy-in for your AI project, put the right data protection measures in place, and start seeing the full value of help desk AI: hubs.li/Q043cr0R0

Don't let security requirements derail your AI project. Our upcoming webinar will cover how to put the right security and compliance guardrails in place so your support team gets the full value of help desk AI. Register here: hubs.li/Q043cr8y0

Don’t miss our next webinar, “The AI Help Desk: The CX and Security Balancing Act.” Join us to learn how to put the right security guardrails in place and move your AI support project forward: hubs.li/Q042kQB-0

If you’re a support leader trying to launch an AI solution without hitting security roadblocks, our next webinar is for you. Learn how to set up the right security guardrails and start seeing real results from your AI: hubs.li/Q041Qbhl0

Wondering if your support team is lagging behind with AI? You might not be as far behind as you think. Our new report covers why most support teams are still in the pilot or planning phase and how to move forward with safe and secure AI. Read it at the link in the comments.

Deskpro Private. The ONLY help desk platform that enables AI for private environments. Learn more. hubs.li/Q03Z9rdh0 #Deskpro #DeskproPrivate #SecureAI

AI is reshaping help desks. But not every industry is adopting at the same pace. AI Meets Compliance: Insights from the State of AI in Support Operations reveals how compliance is shaping the future of AI adoption…and what industries are most affected. Download the full report at the link in our bio. #Deskpro #TechTrends

The Help Desk, Redefined explores how enterprises can embrace AI-powered help desk software for cloud, private, and sovereign environments. Download the eBook: hubs.li/Q03Z9rbh0 #Deskpro #AIAdoption #Compliance #AIinSupport #TechTrends2025 hubs.li/Q03Z9s080

At Deskpro, the future of AI is private, secure, and human. With Deskpro Private, organizations can harness AI entirely within their own environment, combining automation with full data ownership. Because the most powerful AI is the one people can trust. CTA: Learn more. hubs.li/Q03Z9rP00 #Deskpro #DeskproPrivate #DataSecurity #SecureAI #HelpDesk

Regulated industries no longer have to choose between using AI in a limited capacity or not at all to maintain compliance. With Deskpro Private, help desk teams get the best of both worlds. AI that drives efficiency across support teams and ensures data is secure, compliant, and protected. CTA: Learn more about Deskpro Private. hubs.li/Q03Z9r000 #Deskpro #DeskproPrivate #SecureAI #DataSovereignty #HelpDesk

🔮 50+ Expert Predictions on AI in 2026 What will it take to successfully scale AI over the next year? From agentic AI to data governance and security, StarCIO brings together insights from 50+ experts on how AI will impact CX, DevOps, and C-suite leadership. Brad Murdoch, CEO of Deskpro, predicts: "In 2026, AI-enabled customer support in private and sovereign environments will become the standard." Read the full predictions and what they mean for the future of AI-driven support. hubs.li/Q03YfvTJ0 #AgenticAI #AIinCX #DataGovernance #Deskpro #AILeadership