Devan Lucas

@QuanTechResume @Rackspace Ita hurting business now !! Customers not happy.

@devanlucaszn @Rackspace I know what you mean! They keep talking about moving to 0365 likes it's a big bloody deal - while they steadfastly refuse to give any real information. Clearly, they're more concerned about the upcoming lawsuits - and they will be many - than about their customers.

Hosted Exchange outage: All available Rackers are helping customers utilize M365 to restore email services and have moved thousands of users to this platform. The callback feature will save your place in the queue without waiting on hold. More info: bit.ly/3ui4CGk

@Rackspace Was this a ransomware attack ? Give us answers please !! Is existing emails going to be available or lost ?

Hosted Exchange outage: We’ve restored email services to thousands of customers on M365 & continue to make progress for affected customers. M365 is the best solution for customers who can implement temporary forwarding. Please see our status page for info: bit.ly/3ui4CGk

@Rackspace Ticketing system offline !!!!!! What a joke !!! Seems like yourll have lost our emails !!! No talks of a repair

Hosted Exchange outage: Along with M365, a temporary solution allows mail destined for Hosted Exchange to be sent to external emails. Rackers are calling customers, emailing alternate addresses and addressing chats & tickets. Please view status info: bit.ly/3ui4CGk.

@Rackspace Can we please have an update response? This is at a critical level now !! Can we have a status on repair?

UPDATE: Hosted Exchange outage. We’ve restored email services to thousands of customers on M365 and mobilized 1k+ support Rackers to reduce wait times & address tickets. We’ll keep deploying resources to aid customers. Please visit status page for details. bit.ly/3ui4CGk

@Rackspace Yourll seem more interested in moving everyone on M365 then resolving the current issue !!! If we hybrid we cannot just move!! What about existing emails !!!

@Rackspace Post an update dammit !! Businesses cannot operate like this. U cannot migrate 200+ users to M365 that's an impossible task.

We are aware of and actively investigating connectivity & login issues for Hosted Exchange environments and working diligently to resolve the issue. Please utilize our status page for the latest updates bit.ly/3EYpqHI. Thank you for your patience on this matter.

@Rackspace Any feedback ? Been long now

UPDATE: Hosted Exchange outage. After triaging to understand the extent of the impact, we've determined that this is a security incident. Again, we apologize for the disruption. Please see our status page for details, as we update at least every 12 hours. bit.ly/3ui4CGk

New tweeter ..