DHL Canada Help

@annurban Hello Ann Urban, hope all is well. Please accept my apologies for the inconvenience experienced related to import duties, taxes and fees charged to you. I would request you to visit the shared link for additional information - mydhl.express.dhl/ca/en/help-and…. Thank you.

@DHLCanadaHelp DHL charged $40 +shipping on a tiny $40 item, then added a surprise $21 customs fee. Delivery required a surprise signature (not mentioned upfront) & is now over 5 days late despite repeated “coming tomorrow” updates. Expensive, misleading, unhelpful & completely unreliable.

Good Morning Canada! We are back and ready to help, start tweeting!

@mukulkashyap382 Hello Valued customer, Please accept my apologies for the inconvenience experienced. Please share your 10 digit waybill number/tracking, complete name and address with postal code and the phone number on the file to complete the verification process. Thank You.

@DHLCanadaHelp is worst company to pick for shipment

@mayelozano Hello May Lo. I have reached out to our Brokerage team to contact and assist you with your shipment. Thank you.

@DHLCanadaHelp I’ve contacted your team three times and still haven’t received a solution. I’m still waiting to be contacted (which was supposed to happen yesterday 😒).

@DHLCanadaHelp Really, DHL? You made me download a form to list the contents, pay extra taxes on those items, and now you’re telling me you can’t deliver them and will just throw them away? They’re gifts!!!! Oh, and your phone keeps hanging up on me.

@Realsportsfan5 Hello Dre, hope all is well. Thank you for reaching out to DHL Express Canada. How may i assist you today?

@DHLCanadaHelp Surprised you guys haven’t got the GFL treatment yet

@AKRID45 Hello Rusty. Thank you for sharing the good news that the shipment was delivered to you. We truly apologize for the delay in the delivery of the shipment and will ensure to better our services moving forward.

@DHLCanadaHelp No need after to day waiting package finally arrived but y still don't understand why it was delayed for soon long the package was 4010208399

@AKRID45 Hello Rusty, hope all is well. Please accept my apologies for the inconvenience experienced. Please share your 10 digit tracking, complete name and address with postal code and the phone number on the file to complete the verification process. Thank You.

@mayelozano Hello May Lo. Please accept my apologies for the inconvenience experienced. The shipment is undergoing inspection with the local customs team. I would request you to connect with our Brokerage team at 18888990289 who will guide you for the release of the shipment. Thank you.

@DHLCanadaHelp same answer, you can’t even read and change your approach, but ready to charge huge amounts of money

@stleith26 Hello Strisha, hope all is well and thank you for reaching out to DHL Express Canada. As per the shared tracking number the shipment is handled by DHL E - Commerce team at dhl.com/ca-en/home/tra…. Thank you.

@twiqqs Hello Valued Customer. Please accept apologies for the inconvenience experienced. Please share your 10 digit waybill number/tracking, complete name and address with postal code and the phone number on the file to complete the verification process. Thank You.

@therealcarlin Same thing happened to me today. Sadly for them, I have access to security cameras that showed absolutely no one from @DHLCanadaHelp came anywhere close to us. I followed up w/ Customer Service & they supposedly informed dispatch to get the driver to come "back." No one showed up

DHL IS ABSOLUTE GARBAGE! DELIVERY WAS NOT ATTEMPTED! The premises ARE NOT CLOSED!! I followed the driver on the map and watched him in-person IRL drive past without stopping.

@krishnah818 Hello hari krish, Hope all is well and please accept my apologies for the inconvenience experienced. Please share your 10 digit waybill number, complete name and address with postal code and the phone number on the file to complete the verification process. Thank You.

@DHLCanadaHelp @DHLGlobal I’ve had fruitful experiences with you but this time it’s been the worst choice I have made. My international shipment 3068268140 has been held for more than 4 business days and no delivery attempts made.

@unwaryrince Hello Unwary. Apologies for the inconvenience experienced. Please advise if the pick up was completed yesterday and if not please share with me your booking reference number along with your name and complete pick up address and your contact details. Thank you.

@DHLCanadaHelp I arranged for dhl pickup at 4pm and no one has shown up and iits almost 7pm, whjere the hell is the delivery guy to pick up? I paid $400 for your damn service and the guy is late

@Mysyl20 Bonjour cher client. Veuillez nous communiquer votre numéro de bordereau d'expédition à 10 chiffres, vos nom et adresse complets (y compris le code postal) ainsi que le numéro de téléphone figurant dans votre dossier afin de finaliser la vérification. Merci.

@DHLCanadaHelp J'ai acheté un machin sur Amazon. Le site précise que j'ai été livré le 22 décembre 2025. J'ai tenté de communiquer en privé via votre site. Rien à faire, votre chat est en panne et aucun autre moyen de contact n'est proposé. Je n'ai rien reçu! J'ai demandé à recevoir la preuve de livraison, toujours RIEN. Pourtant, ma caméra de surveillance a enregistré le passage de "votre gars" Voici la capture d'écran. Alors, on fait quoi? Ce n'est pas la première fois que des colis disparaissent où arrivent à moitié ouvert. Comme celui ci! Livré le 6 décembre.

@yyzgirl Hello Valued customer, Hope all is well. Please accept my apologies for the inconvenience experienced Please share your 10 digit waybill number, complete name and address with postal code and the phone number on the file to complete the verification process. Thank You.

My shipment from Mexico arrived to Ontario, I was notified about duty which I paid and was notified it would be delivered tomorrow and now the website says it’s going back to Mexico. No explanation. Please help! @DHLCanadaHelp

@a____95a Hello Amjaad, Hope all is well and thank you for contacting DHL Express Canada. I would request you to connect with the correct local customer service team at 8003450000. Thank you and Happy New Year.

@DHLCanadaHelp x2: a driver buzzed my door, I buzzed them in, and they never appeared. 2 mins later, delivery is marked "no answer". I've rescheduled again assuming someone working on Friday will be able to: buzz a door for entry, then enter and leave a package. 3302745224

@Gauravmann4Mann Hello Gaurav Mann, Hope all is well. Please accept my apologies for the inconvenience experienced. You can connect with our customer service team at 1855-345-7447 we are operational Monday to Friday, 8am -8pm EST. How can i assist you today? Thank you.

@DHLCanadaHelp @DHLGlobal Why is it so hard to reach out for some help, every method I try it's just some automated response system that can't do anything.

@keshavs59760960 Hello Keshav Sharma, Hope all is well. Please accept my apologies for the inconvenience. At this time an investigative file is initiated. Our Care team will be working on it and keep you posted. Thank you.

@DHLCanadaHelp i am still waiting for my package from last 4 days 6863958301

@pranav1189 Hello Pranav, Hope all is well. Please accept my apologies for the inconvenience experienced.Please share your 10 digit waybill number, complete name and address with postal code and the phone number on the file to complete the verification process.Thank you.

@DHLCanadaHelp Also, added note to call me in case of any issues. Again I saw same error at the end of the day. There's no issue in the address. Please tell me what can I do to get it delivered? Address is correct, phone number is available to call me in case of any issues.

@DHLCanadaHelp I was supposed to receive my package on Dec 31. It was marked as incorrect address. Nothing was wrong, but still I changed unit to apt for clarity. Same error again next day. So I contacted customer care, he assured me it's corrected now.

@JuliaVyse @JuliaVyse ,hope all is well. Verification process is complete. The shipment is at our Richmond facility.Delivery will be processed the next delivery cycle. Monitor the progress at dhl.ca and sign up for notifications. Thank you.

@DHLCanadaHelp DM'd with info requested.

@keshavs59760960 Hello Keshav Sharma, Hope all is well. Please accept my apologies for the delay in the delivery of the shipment. Please share your complete name and address with postal code and the phone number on the file to complete the verification process.Thank you and Happy New Year.

@DHLCanadaHelp 6863958301 When will I get my package? It has already been in the destination city since December 31.