Dialdirect Insurance

@NkunziWe Please send us a private message with your policy or ID number so we can look into this. ^SV.

@dialdirect My ID , so the public can have my ID , you still doing clumsy things

@dialdirect I’ve paid my premiums every single month, faithfully and on time, yet when I needed help the most, Dial Direct left me out in the cold. That’s the painful reality of bad customer service — companies are quick to take your money, but suddenly disappear when it’s time to assist their clients properly.

@NkunziWe Could you kindly provide us with either your ID number or policy number in order for us to find the roadside log and escalate it using your details as a reference. ^HC

@dialdirect Whats the point because i was late and the fellow never arrived

@NkunziWe Thanks for bringing this to our attention. We are really sorry for the service received. We are escalating this directly to our roadside assist team to look into why the service provider never pitched.^HC

@NkunziWe Hi there, Once again we sincerely apologize. Could you please tell us a bit more about what the problem was? ^HC

@NkunziWe Hi Mkonto, we are sorry you feel this way. We'd like to look into your matter. Please send us a DM with detailed info regarding your service experience so we can assist. ^NH

Insurance companies are quick to take your money every month, but when it’s time for them to deliver service and support, the excuses begin. No customer should have to fight for basic communication, empathy, or assistance after faithfully paying premiums. To the public: please be careful and do thorough research before choosing an insurer. Good premiums mean nothing if the customer service fails you when you actually need help. Reliability, accountability, and treating customers with dignity should matter just as much as affordability.

A little colour. A little kindness. A big reason to smile. Hand out a flower, share your video and tag @Dialdirect for a chance to win a share of R10 000 in shopping vouchers. Competition ends 23 April 2026. T&Cs online. #DialTurns23 #SpreadGoodVibes #DialdirectHero

@NkunziWe Hi Mkonto, we are sorry you feel this way. We'd like to look into your matter. Please send us a DM with detailed info regarding your service experience so we can assist. ^NH

I’ve paid my premiums every single month, faithfully and on time, yet when I needed help the most, Dial Direct left me out in the cold. That’s the painful reality of bad customer service — companies are quick to take your money, but suddenly disappear when it’s time to assist their clients properly.

Want to win a share of R10 000 in shopping vouchers? Share a video of you making someone laugh with a dad joke and tag @Dialdirect. Sometimes the simplest way to brighten someone’s day is with a good (or wonderfully terrible) joke. Competition ends 23 April 2026. T&Cs online. #DialTurns23 #SpreadGoodVibes #DialdirectHero

@B____D___ Hi, we are sorry to hear that there has been no feedback on your claim. Kindly note your matter has been escalated to our claims team, they will reach out to you shortly with feedback. ^JM

@dialdirect please beloveds it’s been over a week to get an assessment on a washing machine?????

@tinyikodee @btshoko Hi there. We're terribly sorry to hear about your service experience and understand your frustration. We've escalated your complaint and our team will be in touch with you on Tuesday. ^NS

@btshoko @dialdirect I am currently experiencing the same . I swear it is a robot. I have never been this frustrated

My people @dialdirect, almost a month later and I'm still waiting for human interaction regarding my review. I really don't think the lady I spoke to is human unless she was having an offish day...

@btshoko Hi Bobo. We really apologise for the service you experienced regarding the review. Please send us a private message with your details such as policy number and ID as well as contacts so we may escalate the matter to to the relevant department.

@tinyikodee Hi, we are disappointed to hear about your service experience. Please send us a direct message with your policy/ ID number and contact details for our team to reach out to you. ^JM

@dialdirect someone tell me your experience if you ever had a housebreaking and theft case and claimed with this insurance because I am about to lose my mind ☹️

The world needs more good deeds. So join in on spreading good vibes and buy a coffee for a colleague. Share the video and tag @Dialdirect for a chance to win a share of R10 000 in shopping vouchers. T&Cs online. #DialTurns23 #SpreadGoodVibes #DialdirectHero

Being a hero doesn’t have to be dramatic. Sometimes it’s just asking someone to take a walk with you. Join us in spreading good vibes, share your video, tag @Dialdirect and a share of R10 000 in shopping vouchers could be yours. Competition ends 23 April 2026. T&Cs online. #DialTurns23 #SpreadGoodVibes #DialdirectHero

Another round of #LoveDial winners done and dusted. 🙌

@LangaSimela Hi, our team will reach out to you shortly to assist. ^JM

@dialdirect can someone assist me please. Emily cuts my calls.

@veryrad113332 Are you insured with Dial Direct South Africa. ^NT

@veryrad113332 Please advise what policy do you have with us and if we deducted before. ^NT