Dialog Axiata

@14_mradulgoyal Hi Mradul, We apologize for the inconvenience caused. We believe you are referring to the Dialog counter at the airport. If so, kindly share your concern along with a contact number via DM, so we can assist you further. ^Nadi

@dialoglk I was scammed at the colombo airport. Pathetic service. No customer support available.

@abdul_m_malik Hi, to check and assist you more effectively, kindly provide the broadband connection number associated with the issue, complaint number and your contact number where we can reach you via DM. ^Nora

What do I have to do to get hold of a @dialoglk customer care agent? My broadband speed is shit for past week and no amount of complaint is solving this problem. Think it’s high time I change my service provider

Dialog Unveils Dialog Play Mini with Netflix and Apple TV Read: dialog.lk/news/dialog-un…

@VarunaGune Hi, You are most welcome. ^Danu

@dialoglk Thank you so much for kind reply. All the Best 🙏

Dialog Surpasses 800+ 5G Sites, Driving Sri Lanka’s Fastest 5G Expansion and Advancing the Nation’s Digital Future Read: dialog.lk/news/dialog-su…

@VarunaGune Hi, we have already escalated your feedback to the team, and they will take it into consideration for future developments. ^Ru

@dialoglk Hello Dialog Please Add Social Media Unlimited (Facebook,WhatsApp,Youtube +X/Twitter for newly introduced Ultra Mobile Packages) It will be beneficial for Many users. Thank You. 🙏

@darshanags You are most welcome. We will check on your issue and get back to you via DM. ^Ru

@dialoglk DM sent. Thanks for replying promptly

@dialoglk how do I report sms phishing? I received two messages - both from dialog numbers

@zfazeel Hi Zalmi, I will make sure to escalate this to the fraud team and take the necessary action. To proceed, please share your connection number, the number from which you received the message, and the link you received via DM for further assistance. ^Nadi

@dialoglk Yes I know we can block. But I want to know what action is being taken against the sender of the message. Is the police or CID getting involved?

@dialoglk got this spoofing SMS. Please arrange take action against the owner of this number. #LKA #Spam #Fake #spoof

@Rikas1234567890 Hi, the price of the remote is Rs. 1,200.00, and you may purchase it through the outlet. ^Nora

@dialoglk I'm asking the general price details of the VIU MINI remote? why do you need the connection details?

@dialoglk Can I buy VIU mini remote? from where can I buy & price details please?

@AMaria71376079 Hi! Our Apologies, Kindly note that you can activate the 547 package via the USSD code #678# now as other methods to activate it through digital platforms are no longer possible and please be informed that there was awareness messages made to the customer prior discontinue. ^JD

@dialoglk Where's the RS.547 plan? It's not available in the mydialog app either, and also sending promo messages to activate the 797 plan when that's not what I want? Why was the previous plan removed without even informing the customers? #disappointing

@jdissanayaka Hi, please contact us via DM with your connection number so we can check your issue and assist you further. ^Ru

@dialoglk How do these scammers get hold our tel number. I have a mobitel number too but don't get these type of messages.

@sunand4517 checks: Your app primary number App version Phone model . ^Nadi

@sunand4517 using the app. Check whether the app is updated to the latest version. Clear the app’s cache and try again. Uninstall and reinstall the app. If the issue still persists, kindly share the following details with us via DM so we can proceed with further

@mimisafeer Hi! Apologies, kindly share more details of the incident by Direct Messaging Us. Our technical team will be happy to assist you. ^JD

2)for social media usage. This is misleading and unfair. Please clarify and resolve this issue. @dialoglk #CustomerRights #SriLanka @TRCSL

1)I activated the Rs. 1599 Unlimited Blaster package on 13 Feb. It clearly says Unlimited Facebook, WhatsApp, YouTube, Instagram, Viber & IMO. My usage shows: Facebook – 30.88% WhatsApp – 9.63% Instagram – 5.57% YouTube – 3.34% Despite this, my 15GB anytime data was deducted ...

@suntharsuman please send us your HBB connection number or the complaint number along with your contact number via DM so our technical team can assist you promptly. ^Nadi

@suntharsuman Hi suman, We understand the inconvenience you're experiencing. Since this appears to be a network or interference issue, it may take some time to fully resolve. We will also check for any nearby site plans in your area to address the issue as quickly as possible. To proceed,

6+ YEARS hearing the same excuse — “interference.” Still NO permanent fix from @dialoglk . Every complaint = “Switch off & on. Our team is working.” Internet slow again. How long should customers tolerate this? Enough excuses. We deserve real solutions.