Donna Kelly

@AskPS_UK I have been trying to reach out to you regarding a security breach to my account. Been over a month and NOTHING tried all recommended avenues and nothing. Can someone please contact me and help!

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@SonyUK @OfficialSonyPS4 @AskPS_UK Hello? Poor poor poor...STILL nothing...no emails...no chat support..ignored on here...what else can i do? Reach out in every available way and NOTHING. Security means nothing to sony.

@SonyUK Hello is anyone actually going to help me.. emailing.. texting & tweeting & still NOTHING. Kids can't play games because i can't register an account to MY own email. For the love of god will someone just take ownership please. Security @OfficialSonyPS4 @AskPS_UK @SonyUK

why can't i access account recovery on a sunday. My account has been hacked and details have been change/compromised and i can't contact anyone to secure it poor service. @SonyUK

@SonyUK Yup..used it 3 times now...nothing..nadda zippo. Again as a company you don't care about security. Have highlighted an serious issue. You fob me off to another department and then nothing..

@AskPS_UK poor poor service... account compromised and can't even get you to acknowledge or help. Keep being passed from pillar to post and nothing. 2 weeks someone has had my details and i can't even get a helpful response. Glad to see you take security seriously

@SonyUK Again i have..nothing .. zippo nadda. No acknowledgement, no help, when i go onto you chat they won't help either. My account is gone...my details are exposed now for almost 2 weeks abmnd Sony don't give a flying Feck. Poor poor poor.

@donnakelly Hey Donna, we're sorry to hear this. Unfortunately, this is the electronics A/V support, we don't support PS accounts. Kindly continue the follow-up with the relevant team. ^Hanan

@SonyUK I have tried but they won't help me...my account has now been compromised for a week. I have emailed and chatted but nothing. You guys do not take security seriously.

@donnakelly Hi Donna, it seems you're referring to your PS account. We recommend reaching out to our colleagues at PlayStation support who will be best to advise you further on twitter.com/AskPS_UK. You can also reach them on 0203 538 2665 / bit.ly/3rqQOJi. ^Mennah

why can't i access account recovery on a sunday. My account has been hacked and details have been change/compromised and i can't contact anyone to secure it poor service. @OfficialSonyPS4

@OfficialSonyPS4 why can't i access account recovery on a sunday. My account has been hacked and details have been change/compromised and i can't contact anyone to secure it poor service.