Gianandrea Esposti

As expected, your DM support is just a stalling tactic. Provided all the details hours ago and got total silence. No ARN code, no real support. I am now officially proceeding with a bank chargeback and a formal complaint to ENAC. Worst customer care ever. @qatarairways

@qrsupport @qatarairways It has been several hours since I provided the details in DM, as requested by you, but I have received no response. Is this the 'prompt assistance' I was promised? Still waiting for my ARN code for my March 26th refund. Please stop stalling.

Still waiting for my MXP-BKK flight refund requested on March 26. First promised 30 days, then told 45 working days, then they promised the ARN code, and now total silence. Highly irritating and disrespectful customer service for a 5-star airline. @qrsupport @qatarairways

@qrsupport I already answered you in DM

@dr_gian_420 @dr_gian_420 We acknowledge receipt of your DM and have taken prompt action to address your concern. To facilitate effective communication, we kindly request that you remain connected with us via DM or by sending us again a DM. Thank you.

@qrsupport I’ve been trying to get in touch with you in every way possible – by phone and email, both directly with you and with TUI Qatar Holidays – but no one is replying. This morning you cancelled my flight and said you’d handle the booking to arrange a refund

@qatarairways I send you a DM where i wrote down everything!

@dr_gian_420 @dr_gian_420 Please send us a DM with the details so we can address your concerns effectively and provide you with the necessary support. Thank you.

@qatarairways I’ve been trying to get in touch with you in every way possible – by phone and email, both directly with you and with TUI Qatar Holidays – but no one is replying. This morning you cancelled my flight and said you’d handle the booking to arrange a refund