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Interesting priorities: ✔ Auto emails confirming flight status ✖ No response on pending insurance claim @airasia @TuneProtect Booking DYVPKJ @DGCAIndia @timesofindia

Booking DYVPKJ | Claim IDs 154359 / 154651 | AirAsia Case #207734912. @TuneProtect rejected my medical emergency refund claim on a technical excuse instead of helping. @AirAsiaSupport @DGCAIndia @MoCA_GoI

Received an automated email from @TuneProtect saying my flight “departed on time”, while my insurance claim remains unresolved and unanswered. Automation works. Customer resolution doesn’t. Booking: DYVPKJ @airasia @DGCAIndia @MoCA_GoI

@airasia @TuneProtect @DGCAIndia @MoCA_GoI @ndtv @timesofindia Received another promo mail from @airasia today. Still no response on my claim. This says everything about their priorities. Booking DYVPKJ @TuneProtect @ndtv @timesofindia

@airasia @TuneProtect I still have zero updates on my claim, but I’m receiving upgrade & promo emails every day. Customer care is missing. Booking: DYVPKJ @DGCAIndia @MoCA_GoI @ndtv @timesofindia

@airasia @TuneProtect @DGCAIndia @MoCA_GoI @ndtv @timesofindia Travel insurance bought from @airasia @TuneProtect is useless if claims are ignored. Still waiting. Booking DYVPKJ @DGCAIndia @MoCA_GoI

@airasia @TuneProtect @DGCAIndia @MoCA_GoI @ndtv @timesofindia If customers can receive daily promo mails, why can’t we get a single reply on a pending claim? @airasia @TuneProtect Booking: DYVPKJ @DGCAIndia @timesofindia

Amazing how fast @airasia sends marketing emails… But when it comes to resolving a claim, silence. Booking DYVPKJ @TuneProtect @DGCAIndia @MoCA_GoI

@TuneProtect @airasiasupport @DGCAIndia @MoCA_GoI @airasia Requesting media attention. @ndtv @timesofindia @IndiaToday @the_hindu @MirrorNow @EconomicTimes @LiveMint @FreePressJournl

@dv38888 @airasiasupport @DGCAIndia @MoCA_GoI @airasia We deeply regret any inconvenience or frustration this may have caused you. Could you please email us at hello.my@tuneprotect.com with your contact details. Our team will reach out to you and investigate your case immediately. Thank you

@TuneProtect @airasiasupport @DGCAIndia @MoCA_GoI @airasia My AirAsia travel insurance claim (Booking DYVPKJ) has been stuck for weeks due to a loop between @TuneProtect Malaysia & Thailand—both pushing responsibility to each other. Despite submitting updated medical documents (within 30 days), there is still no resolution.

@TuneProtect @airasiasupport @DGCAIndia @MoCA_GoI @airasia Customers buy travel insurance for support during emergencies — not for being bounced between departments. I am requesting a fair and transparent resolution. No more redirections. @AirAsiaSupport @TuneProtect @DGCAIndia @timesofindia @ndtv @MoCA_GoI

@TuneProtect @airasiasupport @DGCAIndia @MoCA_GoI @airasia Here is the email I received today from Tune Protect Malaysia saying they cannot check my claim at all.

@TuneProtect @airasiasupport @DGCAIndia @MoCA_GoI @airasia Thailand’s team also made me submit documents again. AirAsia says “wait for Tune Protect.” Malaysia says “contact Thailand.” Thailand says “upload again.” This is not insurance — it’s a maze.

@TuneProtect @airasiasupport @DGCAIndia @MoCA_GoI @airasia So Malaysia handled my case, rejected my case, asked for documents again, merged my case — But suddenly they cannot even “access” it?

@TuneProtect @airasiasupport @DGCAIndia @MoCA_GoI @airasia And today, out of nowhere, Tune Protect Malaysia says: “We cannot check your claim. It belongs to Tune Protect Thailand.” Seriously?

@TuneProtect @airasiasupport @DGCAIndia @MoCA_GoI @airasia For weeks, the only replies I got were: “Your case is under review.” “Thank you for your patience.” “Please wait.” Meanwhile, my travel date is getting closer.

@TuneProtect @airasiasupport @DGCAIndia @MoCA_GoI @airasia This means: ✔️ They received all documents ✔️ They acknowledged the updated medical certificate ✔️ They combined it with the previous claim Still no clarity.

@TuneProtect @airasiasupport @DGCAIndia @MoCA_GoI @airasia After I posted publicly on X, @TuneProtect themselves asked me to email all details again. I complied. New ticket was generated. And then… it was merged into the old one without any clear update.

@TuneProtect @airasiasupport @DGCAIndia @MoCA_GoI @airasia First rejection came because the medical certificate was “not within 30 days”. Fair enough. I went back, got a new medical certificate within 30 days, and submitted everything again.

@TuneProtect @airasiasupport @DGCAIndia @MoCA_GoI @airasia My AirAsia insurance claim (Booking DYVPKJ) has now become a full-circle loop between departments — despite me submitting ALL required documents multiple times. @AirAsia @TuneProtect @DGCAIndia @MoCA_GoI

@TuneProtect @airasiasupport @DGCAIndia @MoCA_GoI @airasia This is how my AirAsia insurance claim is gong: Malaysia handled it→Rejected→Asked for more docs→I submitted→Merged again →Now Malaysia says “it’s Thailand’s case.” Thailand wants dcumnts agn. AirAsia tells me to wait. Medical claim is stuck in a loop @AirAsia @TuneProtect