eClerx Services Ltd.

Most teams invest in Adobe. Few unlock its full potential. From Adobe Experience Platform to content supply chains, the challenge isn’t capability — it’s execution. That’s where we come in. At 𝗔𝗱𝗼𝗯𝗲 𝗦𝘂𝗺𝗺𝗶𝘁 𝟮𝟬𝟮𝟲, we’re bringing real-world frameworks, proven use cases, and scalable operating models that turn Adobe from a platform into a performance engine. As an 𝗔𝗱𝗼𝗯𝗲 𝗚𝗼𝗹𝗱 𝗣𝗮𝗿𝘁𝗻𝗲𝗿, visit us at 𝗕𝗼𝗼𝘁𝗵 #1952 to see how leading enterprises are: • Activating data with precision • Scaling content with control • Operationalizing martech for real impact This is how you move from adoption → advantage. Las Vegas | Let’s connect. Learn more: hubs.la/Q047xpNB0 Book a meeting with our consultant: hubs.la/Q047xq-k0 #AdobeSummit2026 #AdobePartner #DigitalExperience #MarTech

Getting the digital shelf right is no longer about dashboards. It’s about insights leading to effective decisions. We’re excited to share that 𝗲𝗖𝗹𝗲𝗿𝘅 𝗻𝗮𝗺𝗲𝗱 𝗮𝘀 𝗮 𝗥𝗲𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝘃𝗲 𝗩𝗲𝗻𝗱𝗼𝗿 𝗶𝗻 𝘁𝗵𝗲 𝗚𝗮𝗿𝘁𝗻𝗲𝗿® 𝗠𝗮𝗿𝗸𝗲𝘁 𝗚𝘂𝗶𝗱𝗲 𝗳𝗼𝗿 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗦𝗵𝗲𝗹𝗳 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀. eClerx’s digital shelf analytics solution, Market360, cuts through the noise with decision-ready intelligence, powered by advanced technology and industry expertise. It unifies the signals that actually drive performance — search visibility and share of search, ratings and reviews, on-shelf availability and stock-outs, content accuracy and completeness, pricing and promotional dynamics, and seller performance — so teams can quickly see what’s impacting revenue, margin, and brand equity, and take action with confidence. Market360 results in fewer blind spots, faster decisions, and stronger control over how your products are discovered, compared, and purchased online. Market360 is part of eClerx's Market Intelligence - an AI-powered solution suite that transforms digital shelf, competitive, and pricing data into a unified operating model, helping brands react faster than the market shifts, defend margins, and execute with precision at scale. If your digital shelf strategy still relies on static snapshots instead of real-time, decision-ready signals, it’s time to rethink the approach. Learn more: hubs.la/Q0483VD_0 Press release: hubs.la/Q0483_rn0 Source: Gartner Report, Market Guide for Digital Shelf Analytics, By Jason Daigler, Ant Duffin, May 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of the Gartner Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. #DigitalShelf #eCommerce #MarketIntelligence #RetailAnalytics #Manufacturers #Distributors #Brands #AI #Market360

Regulators just redrew the compliance playbook. Is your KYC program ready? The U.S. Financial Crimes Enforcement Network (FinCEN) has eased a key requirement that forced banks to re-collect beneficial ownership data every time an existing customer opened a new account. This process often led to duplicative efforts based on static checks. The new guidance shifts the industry toward smarter, risk-based Customer Due Diligence. But reduced requirements don't mean reduced expectations. Event-driven monitoring, clear trigger logic, and airtight data governance now matter more than ever. At eClerx, we help leading global financial institutions move from reactive compliance to intelligent, lifecycle-based risk management powered by AI, automation, and deep domain expertise. Read our latest take on what this means for your KYC program: hubs.la/Q047xfDC0 #AML #KYC #CDD #FinancialCrime #FinCEN

Speed is the new competitive advantage in marketing. Discover how unified data architecture helped a global payments leader cut campaign time by 78% while saving $5M annually. Explore: hubs.la/Q047SDDt0 #DigitalTransformation #MarTech #AmplifyBusinessResults

We’re gearing up for the 2026 Mid-America Show, April 6–7 in Kansas City! Join us at this premier cable & broadband industry event, where leaders are shaping the future of telecom and network operations. Attending the show? Let's connect! Reach out to April Valentino to schedule a meeting and explore how eClerx can help your organization drive growth. From enhancing network reliability and optimizing customer journeys to driving digital transformation for global cable & telecom operators, eClerx is setting new benchmarks in the industry through deep domain expertise, AI-driven insights, and operational excellence. Discover how eClerx is transforming Telecom, Media & Entertainment: hubs.la/Q047xn_z0  #MidAmericaShow  #CableTelecom  #CustomerExperience

1LOD The Financial Crime Summit NY reinforced that combating today’s financial crime risks demands future-ready frameworks that can adapt to evolving regulation, rising complexity, and rapid advances in AI. Some key takeaway themes: • Data quality and orchestration are foundational • AI is moving from pilots to production use cases • Automation is critical to reduce manual effort and false positives • Cross-functional collaboration drives real operational gains Our team joined the panel "Navigating Fraud Risk Management and Traditional KYC" to share how institutions can apply data, AI, and automation to streamline operations, reduce risk, and modernize AML, KYC, and fraud programs. Discover more insights from the conference here: hubs.la/Q047vc9b0 #1LoD #FinCrimeSummit #FCSNY26 #AML #KYC #eClerxFinancialMarkets

eClerx Got Talent Season 3 is here and the canvas is just the beginning! We kicked things off with colours, creativity, and limitless imagination. At eClerx, it’s not just about the work we do, but the life we create beyond it. Because here, we don’t just work – we create, celebrate, and thrive together. Be part of a workplace where passion meets purpose. Explore opportunities at hubs.la/Q047jNSx0   #eClerx #LifeateClerx #WorkLifeBalance #eClerxGotTalent #Careers

When a leading North American telecom major found itself reviewing just 2% to 3% of calls, struggling with agent performance and watching customer loyalty erode, it became clear that flying blind on CX was no longer an option. When eClerx introduced AI-powered quality monitoring, the results were immediate and measurable, with a 35% increase in first-call resolutions and a 5% drop in customer churn driven by real-time performance metrics and live coaching tools. In his latest perspective on CustomerThink, our CTO Sanjay Kukreja shares how this approach automatically transcribes and analyzes 100% of interactions, and how a global pharmaceutical client achieved a 25% increase in CSAT scores and a 20% reduction in training costs through AI-driven automation. eClerx is shaping the future of customer experience by moving organizations from reactive, sample-based audits to continuous, autonomous intelligence that anticipates issues, refines performance in real time, and builds lasting competitive advantage. Read Sanjay's full article here: hubs.la/Q046HGPV0 #CustomerExperience #ArtificialIntelligence #ContactCenter #CX

We're proud to announce that eClerx has been named the 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 𝟮𝟬𝟮𝟱 for the second consecutive year by the 𝗹𝗮𝗿𝗴𝗲𝘀𝘁 𝗵𝗼𝗺𝗲 𝗜𝗻𝘁𝗲𝗿𝗻𝗲𝘁 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗿 𝗮𝗻𝗱 𝘀𝗲𝗰𝗼𝗻𝗱-𝗹𝗮𝗿𝗴𝗲𝘀𝘁 𝗰𝗮𝗯𝗹𝗲 𝗧𝗩 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗻𝗶𝘁𝗲𝗱 𝗦𝘁𝗮𝘁𝗲𝘀. Adding to this honor, eClerx also won: 🏆 Account Management MVP 🏆 TSX/Repair MVP 🏆 Chat Partner of the Year 🏆 Voice Partner of the Year This achievement is a testament to unwavering dedication, innovation, and a commitment to driving positive impact. Learn more about our customized solutions for Telecom, Media & Entertainment industry: hubs.la/Q0474qYy0 #BusinessExcellence #CustomerSuccess #eClerx

Leading finance and luxury brands needed to accelerate content production without compromising brand standards or compliance but duplicated assets, outdated visuals, and licensing risk were slowing them down. eClerx reengineered the operating model by integrating #AdobeFirefly with #FLUiiD4, our proprietary asset management platform creating a governed, end-to-end ecosystem for AI-generated content from creation to deployment. The result: 𝟰𝟬% 𝗰𝗼𝘀𝘁 𝗿𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻, 𝟯× 𝗳𝗮𝘀𝘁𝗲𝗿 𝗰𝗮𝗺𝗽𝗮𝗶𝗴𝗻𝘀, 𝗮𝗻𝗱 𝘇𝗲𝗿𝗼 𝗹𝗶𝗰𝗲𝗻𝘀𝗶𝗻𝗴 𝗿𝗶𝘀𝗸, proving speed and governance can scale together with the right infrastructure. Learn how we delivered 40% cost savings with zero licensing risk: hubs.la/Q046Hr-h0 #CreativeOperations #DigitalTransformation

At InvestOps USA, a consistent theme emerged—buy-side firms are racing to simplify, streamline, and connect their operating environments. From shortening settlement cycles to tightening oversight and improving client lifecycle management, it’s clear that operational excellence now depends on the integration of technology and high-quality data supported by increasingly intelligent automation. eClerx had the opportunity to host a roundtable showcasing 𝗥𝗼𝗯𝗼𝘄𝗼𝗿𝘅 𝗖𝗼𝗴𝗻𝗶𝗳𝗹𝗼𝘄𝘀, our Agentic AI solution helping enterprises execute decisions autonomously, coordinate work in real time, and scale intelligent workflows with governance and control. Read more insights from the conference here: hubs.la/Q046HsBw0 #InvestOpsUSA #BuySide #TradeLifecycle #InvestmentOperations #eClerxFinancialMarkets

AI is no longer just shaping how customers find brands but it’s fast becoming the primary gateway for discovery. Join us on April 23rd for a live webinar, 𝗛𝗼𝘄 𝗔𝗻𝘀𝘄𝗲𝗿 𝗘𝗻𝗴𝗶𝗻𝗲 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 (𝗔𝗘𝗢) 𝗶𝘀 𝗿𝗲𝘀𝗵𝗮𝗽𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗶𝗼𝗻, where industry leaders Adam Curran & Ryan Scott (eClerx), Bas Bunck (Adidas), Raul Alvarez (Radisson Hotel Group), and Brian Warmoth (Digital Commerce 360) will break down how AI-referred customers behave differently and what that means for your CX and conversion strategy. If your CRO and analytics models haven't adapted to AEO-driven journeys, this session is for you. Register now: hubs.la/Q046HCzt0 #AEO #DigitalCommerce #Ecommerce #Webinar

Our employees, along with their families, visited Govardhan Eco Village to explore the concept of sustainable living firsthand. From waste management and water recycling to biogas plants, solar energy, and rainwater harvesting, our team got an up-close look at how these systems work together to build a thriving, eco-conscious ecosystem. The visit concluded with a tree plantation drive, reflecting our collective commitment to giving back to the environment. We believe that change begins with awareness and we're proud to have a team that's inspired to carry these lessons into their everyday lives and communities. #Sustainability #EmployeeEngagement #SustainableLiving

𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗻𝗴 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗪𝗼𝗺𝗲𝗻’𝘀 𝗠𝗼𝗻𝘁𝗵 𝟮𝟬𝟮𝟲 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝘁𝗵𝗲𝗺𝗲 “𝗚𝗶𝘃𝗲 𝘁𝗼 𝗚𝗮𝗶𝗻.” Our offices across India came alive through Inclusion Fest, bringing employees together to celebrate diversity, belonging, and the power of shared perspectives. A thought-provoking theatre performance by DEI experts sparked meaningful conversations – exploring cultural diversity, challenging long-held perceptions, revisiting stereotypes, and highlighting the importance of intergenerational understanding in today’s workplace. At eClerx, inclusion is not just a value, it’s a commitment we live every day. Discover more about eClerx at hubs.la/Q046JszJ0 #givetogain #lifeateClerx #oneeClerx #internationalwomensday2026 #inclusion

We’re proud to share that eClerx Market360 won the Analytics & BI category at the E-commerce Germany Awards 2026. This recognition was driven by industry votes from our clients and partners — thank you for the trust. But this award reflects something bigger. Today, brands don’t suffer from a lack of dashboards. They suffer from fragmented signals, including content gaps, pricing drift, stock-outs, and search volatility, that quietly erode performance. Technology alone creates noise. Expertise alone creates insight that doesn’t scale. Winning in algorithmic commerce requires both. Market360 doesn’t just measure digital shelf performance. It turns real-time signals across search, pricing, availability, and promotions into clear actions that protect margin and drive growth. As Saurabh Sharma, Global Product Lead at eClerx, shared: “Being recognized in the Best Analytics & BI Solution category reinforces our commitment to helping brands, retailers and distributors navigate the complexity of modern digital commerce.” Market360 is part of eClerx Market Intelligence — unifying digital shelf, competitive, and pricing signals into one operating model that helps brands move faster, protect margins, and scale with precision. See how brands are moving from measurement to execution: hubs.la/Q045RWgV0 #DigitalShelf #eCommerce #MarketIntelligence #RetailAnalytics #Manufacturers #Distributors #Retailers #Brands #AI #eCommerceGermany #Market360

When legacy marketing tech becomes a bottleneck, transformation becomes essential. A Fortune 500 fintech leader was drowning in outdated infrastructure and slow campaign cycles. eClerx re-platformed their entire MarTech stack to Adobe Experience Platform in just 9 months; migrating 80% of active campaigns without disruption, cutting turnaround times by 50%, and reducing costs by 30%. The right platform foundation drives speed, efficiency, and long-term competitive advantage. Explore the complete transformation journey: hubs.la/Q045RV7q0 Book a meeting with our consultant: hubs.la/Q045RVH50 #MarTech #AdobeExperiencePlatform #DigitalTransformation

The conversation around AI at InvestOps USA is all about practical impact and how intelligent automation is genuinely improving control, efficiency, and decision-making across investment operations.  At eClerx, we’re working with many of the world’s leading buy-side firms to apply GenAI and agentic AI in ways that augment operations teams, streamline post-trade and data workflows, and strengthen oversight across the investment lifecycle.  If you’re attending InvestOps, come find us at Stand 29 to discuss how AI is being used today—not as a concept, but as an operational capability embedded into real-world operating models.  #InvestOpsUSA #GenAI #AgenticAI #BuySide #InvestmentOperations #eClerxFinancialMarkets

OpenAI CEO Sam Altman recently highlighted customer support as an AI success story, and our Industry Head of Customer Experience, Michael Hutchison, weighed in alongside other CX leaders on what's actually working and where AI still falls short. According to Michael, the breakthrough lies in making people more effective. Real impact is being seen from AI-powered summarization, contextual prompts, and smart suggestions that reduce post-call tasks and help newer team members get up to speed faster. AI excels in the "unglamorous" backend work like triage, routing, and knowledge retrieval, but struggles with emotionally charged issues and complex, multi-system journeys. Read the full perspective in CMSWire to see how leading CX teams are balancing automation with human touch: hubs.la/Q045RR8k0 #CustomerExperience #CustomerSupport

AI isn't just transforming insurance; it's redefining profitability. From intelligent underwriting and fraud detection to automated claims processing and hyper-personalized customer experiences, AI-driven solutions are helping insurers cut costs, mitigate risk, and unlock new revenue streams. At eClerx, we've developed AI-powered tools like DocIntel to help insurance businesses automate documentation workflows and stay ahead in a competitive landscape. Read more: hubs.la/Q045HZ-c0 #InsurTech #AIinInsurance #DigitalTransformation

The countdown to 1LOD The Financial Crime Summit NY is on! Our team will join industry leaders to share perspectives on the latest risks, innovations, and trends across compliance. In addition, Jonathan Weiner, Director of FCC & CLM Solutions at eClerx, will be joining the panel “Navigating Fraud Risk Management and Traditional KYC,” to discuss how financial institutions can safeguard against modern financial crime risks without adding more complexity. Stop by for the panel, and connect with us at the event: hubs.la/Q045JdH80 #1LoD #FinCrimeSummit #FCSNY26 #RiskManagement #eClerxFinancialMarkets