eSalon
4.5K posts

eSalon
@eSalon
We craft home hair color, made for you—and only you. Best part? Expert guidance from a personal colorist.
Los Angeles, CA Katılım Kasım 2010
540 Takip Edilen2.5K Takipçiler

@rubiano_sindy Hello ! I am so sorry to hear that! Please be on the lookout in your DMs for further assistance.
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@eSalon Hello, I need your collaboration because I made the purchase of my product three weeks ago and it still does not arrive at my home, last week I contacted you to generate a new delivery order but so far I have not received any confirmation to my email of that new order.
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@hollywith2ys Hi Holly! We are so incredibly sorry to hear that your color did not turn out as you had hoped. Please contact help@esalon.com for further assistance.
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SOS :') I received my 2nd @eSalon order but I don't think it's right. It's supposed to be the bottom colour all over because I asked for the entire formula to be lighter
My hair is now 2 completely different shades/tones, is it a slay or a nay.. should I change it 😭


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@JPositive We're sorry to hear that you are looking to cancel. The social media team does not have access to clients account. You may cancel at any time by logging into your eSalon account or you can email us at help@esalon.com
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@BravardDr Hi! We are happy to help any way we can. Please call us toll-free at (866) 550-2424, 8:00 am – 6:00 pm, PT, Monday through Friday at your earliest convenience so we can get you taken care of ASAP. Or you can send an email to help@eSalon.com either way we've got you covered!
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@SarahBoyle75396 Hi Sarah! For best results, we would recommend to wait a day after washing your hair to apply your color. :)
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@eSalon Hiya I have just received my first hair dye from you. I just wanted to know if I should wash my hair first or wait a day after washing to dye my hair?
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@Bego_1409 Hola, Bego: Tratamos de responder a todos nuestros emails lo antes posible. Actualmente, tenemos un volumen de trabajo muy alto. Responderemos a tu email en los próximos días. Si tu asunto es urgente, puedes llamar por teléfono.
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@eSalon Os he mandado dos correos y no he recibido respuesta, parece que solo os importa cuando públicamente se puede leer el tipo de negocio que sois.
Español

Saturdays are for self-care and our Weekly Retreat is a treat for your hair. Our decadent moisturizing hair mask is formulated to intensely hydrate stressed strands in need. esalon.io/WeeklyRetreat

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@Bego_1409 Hola, Bego: Estamos recibiendo todos tus mensajes. Por favor, envíanos un email y dinos cómo te podemos ayudar. ¡Saludos!
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@shannonhurley Thank you so much for sharing your feedback with us! Love must definitely be in the HAIR.. Oops I mean air! We are excited to continue working with you! Hope you are feeling better! ❤️
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Feeling a little exhausted after being ill, going on a trip to Florida, working extra shifts when I got back, with barely a chance to recover. I did manage to trim my hair and give myself highlights courtesy of @esalon!

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@hollywith2ys Thank you so much for sharing your joy with us! It does look fantastic! We are so happy to hear how much you love your hair color! 😍
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@rach_le77 Hi Rachel! Follow the link below to check out our client reviews:)
esalon.com/products/revie…
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@TICAChiefExec Hi Marion! Our crafting time is 1-3 working days. Once the order ships, we email your tracking number. The shipping time is 4-5 working days. If you haven't received your order within this period, please email us at help@esalon.com
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How long does it take to get an @eSalon product delivered? Can't understand why mixing a colour and posting should take more than a week?🤔
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Congratulations to our sister brand @aurahaircare on her feature in @Allure_magazine as one of the Most Exciting Hair Care Products Dropping in February!
esalon.io/3qRKTdc
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@Megan_Wire We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please send an email to help@eSalon.com and one of our licensed colorists will be happy to assist you.
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@grrannimal Hi Annie! Thank you so much for sharing your feedback with us. We are so thrilled to hear this and look forward to hearing more of your feedback in the future! 😊
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@KairSanders Hi Kair! We truly appreciate your feedback. Please feel free to reach out if you have any further questions or concerns. Thank you for giving us a try!
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@KairSanders We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution, and have your hair looking its very best. Please send an email to help@eSalon.com and one of our licensed colorists will be happy to assist you.
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CONSIGUE UN RUBIO PERFECTO COMO EL DE BARBIE PARA ESTE VERANO
indisa.es/al-dia/consigu…
@eSalon
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