Ask eToro Team

🚨 Stay safe on eToro! 🚨 ✅ We contact you only through appropriate channels, such as the email address associated with your account and via official @etoro.com emails . ❌ We’ll NEVER ask for your password, 2FA code, or to move funds elsewhere. When in doubt — don’t click, don’t share. 🔗 More info: etoro.com/trading/avoid-…

@RichSwan74 From our side, we'll do our best to help you. If you like, you can share your username and the transaction details so we can ask our customer service team for updates.

@eToroTeam That’s all well and good but it’s still not complete so if you continue to take 4 days to carry out transactions like this I’ll be moving to another exchange. It’s not acceptable.

@eToroTeam Hi eToro, I transferred my XRP to a cold wallet 2 days ago and it's still not been processed. It's usually done in minutes? What's going on?

@LuisAlb34981248 Hi Luis. Could you please try basic troubleshooting (update the app, switch internet connection, disable VPN)? If the issue persists, DM us your eToro username or email address, and we’ll escalate it to our Customer Support team to assist you further.

@eToroTeam @Siniste21098626 No me deja abrir mi aplicación en México me ayudan por favor a validar que en verdad funcione para todos

🚨Update: We’re still working to fix the login issues some users are experiencing. Thanks for bearing with us — more updates soon.

Hi, We’re sorry to hear about your experience. Please note that the Refer a Friend program has specific terms and conditions that need to be met for the bonus to be approved. In some cases, rewards may be declined if certain criteria aren’t fully satisfied. If you’d like, you can contact Customer Support or share your username/email (or ticket number) with us, and we’ll ask the team to review your case and provide more detailed clarification.

@eToro es una estafa, solo he invitado a una persona aquí , lo tenía aún en pendiente de recibir el dinero y hoy me mandan un correo diciendo que incumplo las normas y que no voy a recibir ese dinero, una vergüenza

@kwan_yin_san You're very welcome! 🙂

@eToroTeam Oh good, that is a relief. Thank you very much! 💚🐂

🚨 ATTENTION: The login issues affecting some users have now been fully resolved. You should be able to access your account as normal. Thanks for your patience while we worked on this.

@kwan_yin_san No, this was an issue related to a technical disruption on the platform. Like any online trading platform, technical issues can occasionally occur. Our team works continuously to minimize disruptions and resolve any issues as quickly as possible. 🙂 🙏

@eToroTeam Thank you, I appreciate your response. So it was not a hacking attempt?

@Archmicro Hi, We understand your frustration and sincerely apologize for the recent issues with login and chart loading. Our team is continuously working to maintain stability and prevent similar problems in the future. We truly appreciate your patience and understanding.

@eToro what is going on with your platform, constant issues with login & charts loading, please, fix it, then leave it alone. 🙏

@taylo65687 Hi, If you believe any of your positions were affected by the recent platform issue, please contact Customer Support. They will review your case in detail and take appropriate action, including any compensation if applicable. Thank you!

@eToroTeam What compensation will we be getting?

Is your platform down? @eToro

@kwan_yin_san Hi, The issue was caused by a technical issue on the platform that affected login and access for some users. While we do our best to prevent disruptions, technical issues can occasionally occur even on reliable systems. We appreciate your support and understanding!

@eToroTeam So what was the reason for the issue?

@CarlitosWayDel Hi Carl. We answered your DM. If you still need help, please confirm. Thank you!

@eToroTeam Still can’t see my ISA so the issues are not resolved

@Boltlightning77 Hi. If you are still unable to log in to your account, please share your eToro username or email address associated with the account, and we'll ask our customer service team to review and get back to you.

@eToroTeam No I can't

@RitaBFrank Hi, We’re glad to hear you didn’t have any open trades at the time. As per eToro policy, the technical team reviews any cases where clients may have been affected by a technical issue and takes responsibility for any verified losses. 🙂 🌻

@eToroTeam Fortunately I didn’t have any trades open, but it’s concerned me because I do often, this could have been a disaster. Are you compensating people who may have been affected by this?

@BMHLTD Hi. We already answered this.

@fastbiker1111 Hi, Thank you for sharing your email address. Were any of your trades affected by yesterday’s disruption? If so, please confirm and provide the affected trades' position IDs so we can send them to our technical team for investigation.

@eToroTeam Mcgovermichael@gmail.com

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@PhilNA65787911 Thank you for sharing your ticket number. We've escalated it to our customer service team, and they will contact you as soon as possible.

@eToroTeam hi this is my case number:08916225. i need to solve this issue ASAP. i cannot take any withdrawal even 1 €. thank you very much.

@eToroTeam Do you have an issue regarding withdrawal system? My fund keeps returning to my etoro acct. I cannot send to my bank acct

@BMHLTD Hi. We've already answered your DM as follows: "Thank you for sharing the screenshot. We've escalated ticket number 08916217 to our customer service team. They will contact you as soon as possible." Once the relevant team reviews your ticket, they will contact you directly.

@CarlitosWayDel Thank you for the update. Have a great day! 🙂 🙏

@eToroTeam It is now resolved, thank you

@eToroTeam when I log into my account, there is no sign of my cash ISA. Clicking on the ISA tab in the menu gets “ an error has occurred, please try again“. Very worrying to find your money has disappeared… and your customer service chat is completely unresponsive as usual.

Hi, We’re very sorry for the delay and understand your frustration. Our Customer Support team has been experiencing higher-than-usual demand, but we’re here to help. Please describe the issue you’re experiencing and DM your eToro username or email address, and we’ll make sure your case is escalated for review.

@eToro I've been sat waiting for over an hour for a customer service chat. Nothing what is going on

@BMHLTD Hi. We replied to your DM, and we're waiting for your answer there. Thank you! 🙏

@CarlitosWayDel Hi Carl. Can you confirm whether the issue has been resolved? If not, please DM us with your eToro username or email address. Thank you.

@paulstevenlewis @eToroTeam I have the same issue currently