Ask eToro Team

🚨 Stay safe on eToro! 🚨 ✅ We contact you only through appropriate channels, such as the email address associated with your account and via official @etoro.com emails . ❌ We’ll NEVER ask for your password, 2FA code, or to move funds elsewhere. When in doubt — don’t click, don’t share. 🔗 More info: etoro.com/trading/avoid-…

Hi Andy. We're sorry for the inconvenience. As per our previous message, please send us a DM with your eToro username or the email address linked to your account. Please note that you'll need to describe the issue in your DM, as we'll need to have a full explanation before we escalate your case to our Customer Support team for review 😊

@eToroTeam this is still coming up on my screen today, yes...

@eToro hi there - I have been asked to verify my details 6 times so far this week. Any chance you could let me know why? I am seriously considering leaving if your system keeps doing this everyday.

@A7med23Val Hi 😊 IF a SpaceX IPO were to become available on eToro, details on eligibility and participating regions would be shared officially at that time.

@eToroTeam @JasonFairhurst2 @eToroTeam Does etoro allow IPO access to non-us residents ?

It's official. SpaceX is going straight to retail investors. "Certain of the shares of Class A common stock offered hereby will, at our request, be offered to retail investors," SpaceX says in their S-1 filing today. These shares will be available through Charles Schwab, Fidelity, Robinhood, SoFi Securities, and ETRADE. Retail will have a huge role in this historic IPO.

@bicycleinx Hi. 🙂 Yes, eToro supports crypto transfers to external wallets for eligible crypto assets through the eToro Money crypto wallet. Please note that availability depends on your region, account status, and the specific crypto asset.

@eToro @grok bietet etoro das übertragen von crypto auf cold wallets?

Genug vom Wechsel zwischen Trading-Plattformen? Komm zu eToro und hab alles in einer App!

Hi, we’re sorry to hear about your experience. Please try logging out and back into the platform, ensuring the app is updated to the latest version, or testing from another device/browser if possible. Temporary delays or connectivity issues can sometimes affect order updates, including stop losses. If the issue is still happening, please share your username or the email linked to your account, and we’ll ask the relevant team to investigate this further for you. Thank you for flagging it with us.

@eToro strickes again. will not allow you to update stop loss. Every time after click update does nothing. Etoro why has the platform now impossible to use. Large second price changes, delay delaing times, not update stop losses. goign from a good platform to impossible

@Despidoaleire Thank you for sharing the details. We've escalated the issue, and our customer service team will contact you as soon as possible.

@eToroTeam Username: orlkrypt . Email: joseljordana@gmail.com. .Discrepancia con el banco sobre la cantidad reintegrada.

@Despidoaleire Buenos dias, gracias por contactarnos. Ten en cuenta que desde aquí no podemos ayudarte con este tema porque no tenemos acceso a las cuentas de usuarios. Por favor, abre ticket con servicio al cliente lo antes posible y desde ahi te ayudaremos. GRacias y saludos-eToro

Hi 😊 Thank you for your message and your support. We’d like to look into this properly for you. Could you please send us more details about the issue you’re experiencing, along with your eToro username or the email address linked to your account? Kindly send this via DM so we can assist you securely and escalate it to the relevant team. We’re here to help.

@eToro @FranColapinto @PierreGASLY Please eToro family, do something, I know you have the ability and will to save your image

Q2 — 13/15 🏁 Both cars improving… final runs are going to matter here. @FranColapinto — P10 @PierreGASLY — P15

Hi 😊 Sorry to hear about the difficulty with the support channels. In order to assist further and escalate this properly, could you please DM us your eToro username or the email address linked to your account, along with a description of the issue? Once we have this, we’ll make sure it gets reviewed by the relevant team.

@eToroTeam No se puede abrir ticket. Sólo funcional el megabot, que no te soluciona nada. Aunque no pidáis interactuar con las cuentas sí que podríais conseguir que algún humano de eToro se ponga en contacto conmigo. Gracias y saludos.

The domain @connect.etoro.com is a known official eToro communication domain used for automated system emails (onboarding, notifications, verification flows, beta/program communications). It has been observed in legitimate eToro communications and account-related emails. But, even if the domain is legitimate, you should still verify the content of the email inside your eToro account directly (never click links blindly). Some phishing emails can imitate real formats. So again, the best practice to check is: - Log in manually via the official app or etoro.tw/3RFvMWv - Check if any “Beta / Alpha / program invitation” appears inside your account - If not visible there, treat the email as suspicious and forward it to Support 🙂

@eToroTeam @eToro Voici l’adresse : reply-EQVAIONLWLHU5BEOWM2YPLG5HY.500017@connect.etoro.com

Testing the new @eToro app. Great to see @yoniassia took on my feedback of displaying the total return and now calculating an annual return from it in a much cleaner and prominent way on the PI profiles.

Bonjour 😊 Oui, cela peut être réel. eToro a bien un programme/bêta « Alpha » actuellement. Cependant, par prudence, ne cliquez pas directement sur les liens du mail. Vérifiez d’abord : • l’adresse de l’expéditeur (elle doit provenir d’un domaine officiel eToro comme @etoro.com ou @connect.etoro.com) • si l’offre apparaît directement dans votre compte eToro après connexion manuelle via le site ou l’application officielle En cas de doute, partagez (sans données personnelles) l’adresse de l’expéditeur ou une capture du mail et nous pourrons vérifier avec vous.

@Martyn_Lockhart @eToro @yoniassia Bonjour, j'ai reçu un mail disant que je peux tester l'alpha. C'est un vrai truc ? J'ai peur d'un mail frauduleux

@Andysamu Hi, thanks for the update. Is the issue still ongoing? If so, please send us a DM with your eToro username or the email address linked to your account, along with a brief description of the issue. We’ll escalate your case to our Customer Support team for review 😊

@eToroTeam just did it again. seems to think I changed my address, but I haven't.

@TommoSutts Please note that we’re not the decision-making team. Our role is to help connect clients with the relevant department and ensure their case reaches the appropriate team.

@eToroTeam Customer services have been 0 help. I will be consulting my legal team and closing my etoro account as soon as possible.

@eToro Has by far the worst customer service I think Ive ever dealt with. Complete all your security checks and 48h later they lock you out of your account requesting the same security checks. Try and speak to someone and you get an AI. Finally get a person and they offer 0 help.

At the moment, we can’t confirm whether SpaceX will be available to invest in on eToro once/if the IPO becomes available. Availability of IPOs on eToro depends on several factors, including regulatory approvals and market availability. We recommend keeping an eye on the eToro platform and official announcements for any updates regarding future IPO offerings.

@KobeissiLetter @yoniassia will @eToro users be able to invest in the @SpaceX IPO?

Hi, thank you for sharing your feedback. If a passport was not accepted as proof of ID, there should be a specific reason for this, which is typically communicated by the Customer Service team (for example, document quality, expired documentation, verification mismatch, or regulatory requirements). Additional verification steps, such as selfies, may sometimes be requested as part of the security and identity verification process. Since you are already in contact with Customer Service, they will be best placed to clarify the exact reason in your case and answer any further questions regarding your account.

@eToroTeam I am already dealing with customer services, they have refused to accept my passport as proof of ID and now want selfies etc. I have already done this. I will consult my legal team and be closing my account with etoro as soon as I am able. DO NOT use @eToro folks.

@TommoSutts Hi again. Could you please share your eToro username or email address so that we can ask our customer service team to check the issue and get back to you? Thank you!

@eToroTeam After completing all verifications for security 2 days ago, I have now been locked out of my account and been asked to complete security verifications again for the 3rd time. I cannot add or withdraw funds to trade and as a result I am loosing money. This is ridiculous.

📢 Market Hours Update | May 21–29, 2026 Due to Battle of Iquique, Buddha’s Birthday & Eid Al-Adha, some markets will be closed or operating with adjusted hours 🕒 📌 Full details: etoro.tw/42PiPvL — The eToro Team

@_renedominik You're welcome! 🙂

@eToroTeam Hi, thanks for getting back to me…i’ve responded to your dm and looking forward to hear back from you soon as possible.Thanks

@ellakerris Thank you. We'll follow up there 🙂

@eToroTeam dm sent

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