Phloxie ✨

I’m a customer-centric Product Specialist with 4+ years in: → UI/UX Design → Product & CX Operations → Conversational AI & Chatbot Design → Cross-functional execution across 4 global markets → Turning user insights into measurable product improvements

From where to where oga???

@CallmeTARE @seyikanbai 😅😅

@seyikanbai All of you shocked that they aren’t twins is pissing me off. How does Osita Iheme and Chinedu Ikedieze sound like that of twins ?

“From the very first day I met Osita (Pawpaw), I felt instant chemistry. He’s a true introvert who shies away from people. Before we even met in 2001, students in my school had already been telling me about this guy who looked exactly like me.” — Chinedu Ikedieze AKI

Or we need to be referred too 🙄 Skill up bawo

Hello, please engage and repost; seeking for new opportunities 🙏🏾

I think in systems across CX and product I’m open to new opportunities 🚀 If you’re building in fintech, healthtech, or SaaS and you need someone who sits at the intersection of Product, CX, and Conversational AI; I’d love to talk. Here’s what I bring: I don’t just flag that something is broken. I find where it’s breaking, trace it back to the root cause, and work with the team to fix it. At PalmPay I’ve investigated and escalated 5-10 recurring system issues weekly across voice and chat channels turning agent-reported complaints into structured insight that improves platform reliability. Before that at Reliance Health, I owned our chatbot end to end across four international markets: Nigeria, Senegal, Egypt, and Ivory Coast; in English, French, and Arabic. I didn’t just design the flows. I monitored performance, caught what wasn’t working, rewrote it, and measured what changed. That work led to a 25% improvement in chatbot efficiency and 15% increase in user satisfaction. I also test everything I touch. When our WhatsApp bot metrics dipped, I went into the conversations myself, reproduced the experience as a user, found the issue, fixed it in the backend, and tracked the recovery over the following week. That’s just how I work. Knowledge management, conversation design, CX strategy, product operations; these aren’t separate skills for me. They’re all part of the same job: making sure the product experience actually works for the people using it. If your team needs someone who is close to the user, close to the product, and obsessive about the gap between the two; let’s talk. Open to remote-first roles globally. 📩 hi.eberewilson@gmail.com #product #cx #ux #fintech #healthtech

Ofcos you’d support your fellow bigot

@stybijuu8 So what happens to people with AS? Marry themselves and die out?

@eberewilson_ It isn't. Ending it through selective breeding will only lead to more safe children

Hmm this a weird statement to make sha

I’ve learned that writing help content is not about explaining everything. It’s about helping someone move forward. Most people don’t open a help article because they’re curious but because they’re stuck. That means; long explanations won’t help, too much detail won’t help, complex words would not also help. What helps is clarity. - Clear titles. - Simple steps. - Direct answers. If someone reads your help content and still feels confused, then it didn’t do its job. I also pay attention to what people keep asking. If the same question comes up again and again, it means either: • The content isn’t clear • Or the product itself needs to be simpler Sometimes the best fix isn’t rewriting the article. It’s fixing the experience. Good help content reduces effort, it saves time and it gives users confidence to continue. Which is the goal. #product #cx #ux

You people are beginning to move like dullards because of Elon’s money! I will start blocking rage baiting tweets going forward!

O gbasara gi? Cho cho cho!! Ndi ekwurekwu

@xtr3me_01 No be small foolishness

@eberewilson_ Dyg? Once they verify accounts it's non stop foolishness

Block dumb accounts like this please This one is looking for Elon’s money

What if I eat it with bitterleaf soup?

Reproducing issues is one of the most important parts of my process. When something goes wrong, I don’t rely only on reports or feedback. I try to recreate the exact scenario. - What did the user do? - At what point did it break? - What were the conditions? This helps me separate symptoms from the real problem. Sometimes what looks like a small issue is actually affecting a larger part of the flow and other times, the issue isn’t consistent, which tells you there’s more to investigate. Reproducing the issue also makes it easier to: • Communicate clearly with engineers • Suggest the right fix • Test properly after changes Which saves time and avoids guesswork and for me, solving product issues isn’t just about fixing what’s visible, it’s about understanding what’s really happening underneath. #product #cx

Why Users Ignore Your Knowledge Base Sometimes the problem isn’t that users don’t want help. It’s that the help doesn’t actually help. - The articles are too long. - Too much technical jargon. - Steps not clear enough Users don’t have time to “figure it out”, they just want to get things done and a good knowledge base should do all that, feel simple, direct, and easy to follow. If users still reach out to support for the same issue, that’s an indication that something needs to be clearer. #product #cx

Nigeria is proof that prayers DON’T and WILL NEVER fix a nation. We have progressively gotten worse since inception. The “good old days” we reminisce on were actually terrible in their time when compared to where we ought to be back then. The state of Nigeria is an indictment on our national conscience. We are religious but unrighteous, selfish and cowardly. We love favours, opportunities and access more than righteousness and it shows. We are selfishly individualistic and we forget that your individual brilliance or wealth does little when we don’t have the collective in mind. We can try to deny these things all we want but the answers are staring us in the face. We are not a righteous nation. We have our stadia, arenas, camps and event centres filled with people but it doesn’t reflect in our national conscience. God will NOT do anything. This is because he has already given us all we need to change this nation. The same people claiming to pray for Nigeria are silent about national issues because they don’t want to offend “powers that be”. Some others are even actively supporting the evil going on. Shame!

I’m a customer-centric Product Specialist with 4+ years in: → UI/UX Design → Product & CX Operations → Conversational AI & Chatbot Design → Cross-functional execution across 4 global markets → Turning user insights into measurable product improvements

As I learn AI workflows, I’m paying attention to this; that tools don’t create clarity, they depend on it. The real skill is: – breaking problems down – structuring steps – thinking in systems These are what actually makes workflows work.