Ben Eccles

@virginmedia How do I get through to anybody? Wifi down, TV services down, on demand down. 2nd time this has happened in less than a week. Shocking service

We’re continuing to restore TV channels with many now back up. To watch the Premier League games, go to channel 205 or click here: amazon.co.uk/watchanywhere

@virginmedia @BobDuckNWeave Our wifi is down and has been for over 20 hours now. They app and website is saying there is nothing wrong, but it seems to be a full estate atleast which is not working. How do I get someone to look at this?

@BobDuckNWeave Hi there. How can we help you today? ^ZR

Re: Marvel’s Avengers Seeing the promotional cosmetics re-emerge as earnables is nice, but I can’t help but wonder about the Talisman of Spectacle, which was part of the Virgin Media UK promotion (and is functionally identical to the 5 Gum promotion’s Talisman of Splendor.)

@instagram @JoeyKing @Joel_Courtney Why is your sh1t show of an app not working? 5 days now and no response to fixing it

Grab the popcorn! 🍿 Today, @JoeyKing and @Joel_Courtney show us how you can be there for your friends. 👫💕 Check it out: instagram.com/tv/CSZ0V7QJyPl/

@ArgosHelpers Hi Michelle I’ve sent a message to the inbox. Could somebody please respond to it as it is just automated what is responding

@eccles_ben I understand and i do apologise for the delay with matter regarding your shed. Thanks - Michelle

@ArgosHelpers once again the product safety team haven’t rung me. 48 hours I’ve been told since Thursday and still nothing. Appalling service

@ArgosHelpers I’ve been doing that since Thursday and still they can’t be bothered to contact me. It’s appalling behaviour on their side. Owning an item that’s clearly faulty and a hazard, And to top it off Its that bad I can’t even use it. At this rate everything inside will be ruined too

@eccles_ben I am very sorry to hear that there is mould inside of your shed and that it is affecting your health. We would advise you to stop using the item until the product safety team get in touch with you. Thanks - Michelle

@ArgosHelpers Hi Michele, that’s fine. But I’ve spoken to more than enough people now and should have had a response from the safety team. If I do not hear back from them tomorrow I will be putting the images of the mouldy item on here along with the images of how it is affecting my health.

@eccles_ben I am very sorry to hear you have not yet been contacted. I can see the form has been filled in and sent to the safety team to follow this up with yourself. I do apologise for the delay with this matter. Thanks - Michelle

@ArgosHelpers Have done but seems to be an automated chat

@eccles_ben Please can you folLow us @argoshelpers and send us a DM so we can respond to your DM. Thanks - Michelle twitter.com/messages/compo…

@IKEAUK how do you get through to customer services for this company? No one answers there phones

@BootsUK Hi, what do I do if there is no tracking url on the invoice and the parcel was expected on the 12th?

If you ordered after the 2 Dec and it has not arrived, please track it with the courier, you will have received an email with the tracking number. Please do not contact our customer care team unless it is 72 hours after your delivery date

UPDATE: Royal Mail is experiencing an issue, which is affecting the delivery of some orders from boots.com. It has reassured us that it is processing these orders as quickly as possible. We appreciate your patience – more info and FAQs here: boots-uk.com/our-stories/up…

@MODPizzaUK has mod pizza closed in the UK?

@virginmedia @jrjcampbell Is the internet service still down country wide? Mines still not working

@jrjcampbell Hi there, we’re aware of a potential wider issue and are working to make sure things are sorted - apologies for any problems caused in the meantime. ^TF

@BeeBeeinspired hi, just wondering when the customer service team will be back replying? I have a faulty item logged from Sunday but no correspondence since

@DPD_UK any particular reason you did not deliver my parcel to my neighbour after you confirmed it. They were in waiting and you tried my house knowing I wasn’t in and nobody else????

@virginmedia Hi, I am awaiting an email from yourselves and it still hasn’t arrived? Can anybody chase this up as it is regarding a new contract I have been offered

@eccles_ben Unfortunately we do have exclusive offers for new customers, this is something that all of our customers would have benefited from at some point. Our team will always try to get you the best deal we have available at the time. Our apologies if this has... virginmedia.response.lithium.com/portal/convers…

@virginmedia how do I go about cancelling my contract please?

@virginmedia Hi, my contract is coming to an end and you won’t let me upgrade to the Black Friday deal. Seen other offers for better value and your retention team is saying best price is £10 a month more than what I am paying now, for the same package

@eccles_ben Hi Ben. We're sorry to hear you're thinking of leaving us we wouldn't want to lose you as a customer, please let us know if there is anything we can help you with. You will need to get in touch with our customer relations team on 150 / 0345 454 1111 option 1,4 and 5. ^HM

@curryspcworld hi, I received a £25 gift card when purchasing a phone from car phone warehouse, just wondering what expiry it will have?

@MuscleMonkey can anyone update me on when my order will be dispatched. Been a week and still nothing on 2-3 days delivery