ecobee

You deserve a smarter home. With #ecobee, experience tech that makes life easier and works just the way you want it. #ecobeesmarterhome bit.ly/3Vkjzok

@jqholter We appreciate the feedback and truly appreciate your patience during this season! Our support team is assisting more customers than usual, so it may take a little longer to connect by phone or chat. For quick answers, you can visit our Help Center at support.ecobee.com

@lqdchkn Your ecobee thermostat connects to a weather station based on your registered address. It should be providing live updates if the connection is stable between it and the internet. If you need additional support our team is happy to help online at support.ecobee.com/s/contactsuppo…

Is there a way to change weather stations and how often weather updates? My thermostat is often 5 degrees off of actual and only updates every hour. If my thermostat calls for heat rn it's going to call aux heat bc it thinks it's 20 out but it's actually 25 and the temp hasn't updated for almost an hour???? This is way too slow.👎

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@kairaca Thank you for reaching out! Could you please try accessing the chat again at support.ecobee.com/s/contactsuppo…? If the issue continues, feel free to send us a DM with more details, and we’ll be happy to assist further.

@ecobee Hello, I am not able to contact chat support because of a bug you have. My email is perfectly acceptable normal I use it all the time and yet your chat form says it’s not a valid email address. ?????

@GregHintz5 Hi Greg! Could you send us a DM at @ecobeehome? This will help us gather a few more details to assist you better!

@ecobee DEAD OF WINTER, NO HEAT. This is my THIRD Ecobee Pro thermostat, no auxiliary heat working— Wiring checked— Multiple HVAC tech visits—it’s the thermostat failing to output correct voltage. No overnight shipping and expensive repair builds with no solution!

@avFilam88 Thank you for getting in touch! Please reach out to our support team at 1 (877) 932-6233. Our team is also online Monday to Friday from 8 am to 11 pm EST, Saturday and Sunday from 9am to 9pm EST support.ecobee.com/s/contactsuppo…

@ecobee do you sell replacement magnetic stands for the temperature smartsensor? I lost one of mine

@WillieJonesssss Hi there! Could you send us a DM at @ecobeehome? This will help us gather a few more details to assist you better!

I bought the latest and greatest @ecobee smart premium thermostat, thinking it would work really well. It doesn't. We've reached an age where our devices won't work in a consistent manner from day to day, and when you ask for help, the company that makes it can't help you 👎

@notshadowking Thanks for the question! The best way to report issues like this is by emailing ios@ecobee.com. It sends your comments directly to our iOS team.

@ecobee is there a better way to report iPad app bugs? I have wasted 15 minutes of my evening stumbling through your support matrix to get held hostage by a support chat with nobody answering. When I attempt to view System Monitor on my iPad I can’t swipe back in time.

@chrismunns We’re sorry to hear that! That’s definitely not the experience we want you to have. Could you send us a DM at @ecobeehome? This will help us gather a few more details to assist you better!

Mine no longer stay on WiFi for more than a day or before requiring me to yank off the wall and remount. Doesn’t seem healthy for a device

I think my @ecobee thermostats are finally toast. What do people like these days that doesn’t seem to suck?

@Paul__Bruno Thanks so much for sharing this! It’s possible that a threshold setting might be stopping the thermostat from signalling the heating system to turn on. Our support team would love to help you out! You can reach us at 1-877-932-6233 or via live chat at support.ecobee.com/s/contactsuppo…

We inherited an @ecobee thermostat in our new place. It can manually turn on the heat if you want to "test the equipment" but sometimes it doesn't do that automatically even if it knows the temp is too low, until you reset to factory settings. Is this a known/solved problem?

@mookiemama1 We’re sorry to hear about your experience! Our support team is happy to help troubleshoot and make sure it’s working the way you need it to. Our team is available via phone or online Monday to Friday from 8am to 11pm EST Saturday and Sunday from 9am to 9pm support.ecobee.com/s/contactsuppo…

@ecobee seriously? my chat is reaching you during non working hours? It’s 2pm!!! And when I call nobody is there to help me? My heat has been trying for 6 hours to increase 3 degrees and it’s 47 out. I need help!

@topnewsbits Thank you for getting in touch! Can you please DM us with more details about your device.

@ecobee my iPhone ecobee app is no longer scrolling properly when adjusting the temperature. It only works using the plus and minus. Thanks

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@WillieJonesssss @Google @googlenest We get it—no one wants to buy a new thermostat and instantly get tech FOMO. But our Smart Thermostat Premium is still the smartest on the wall (and it’s aging like fine wine). 🍷 You're safe with us 💚 AND it's on sale now too bit.ly/44ILogw

Found out @Google is ending support for my @googlenest thermostat :( I want to buy an @ecobee thermostat, but their premium one came out three years ago, and I don't want to buy one only to have them release a better one in the next year :-/

@ckurtis Hello Ckurtis, unfortunately, we don’t have an ETA for the fix yet, but we’re hopeful it will be resolved very soon.

@ecobee It’s not specific to me, ifttt says the ecobee team isn’t responding to them.

You deserve a smarter home. With #ecobee, experience tech that makes life easier and works just the way you want it. #ecobeesmarterhome bit.ly/3Vkjzok

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@n8gis @tomwarren 👋

@tomwarren Well ain't that just a crap move. Here I come @ecobee

Google is killing software support for early Nest Thermostats. It's also pulling Nest thermostats out of Europe entirely, citing “unique” heating requirements theverge.com/news/656332/go…

@Eric_P8 Thanks for reaching out! You can still integrate ecobee with Home Assistant using the HomeKit Device integration. It’s a great way to get local control and unify your sensors. Please contact support if you need help getting started

@ecobee Looks like you guys disabled home assistant integration by killing the developer/API key program? Is there another way to integrate officially with Home Assistant? Want to get all my sensor data unified.

@ckurtis Thanks for reaching out! Sorry to hear about this. Please DM us with your email address, thermostat's serial number along with any specific concerns or issues that you would like us to address. We will take a closer look to your account.

@ecobee How’s the ifttt error coming along? My ecobee hasn’t been able to be part of my smart home since last Thursday.

@RedskinsFan1981 Thanks for the feedback! I have passed this suggestion on to our team, we're always looking for ways to improve your experience. Thanks!

@ecobee can you add a graph to the app that shows when and how long your system was in heating or cooling? Especially stage 2 heating? Honeywell has had this feature for years and it’s extremely helpful