Ecwid by Lightspeed

@theRealEsthero @theRealEsthero Thank you for your message, and we're truly sorry for the difficulties! Our Billing team will contact you via email shortly to assist with your request, so please stay tuned.

I need help migrating off of @ecwid to another platform STAT. Dealing with an absolute nightmare w them which is wild because they raised prices 20% this year under the pretense of better functionality. Yet this is the first year a malfunction of this magnitude has happened

@theRealEsthero @theRealEsthero Hi! We checked your contact history, and the last message from you was on Monday, May 4th. The last reported issue regarding address entry and the error stating that no shipping methods were available could not be reproduced by our agent, and you later confirme...

@theRealEsthero @theRealEsthero Thank you for sharing this. We understand how frustrating this is and we’re truly sorry. Our support team is staying in contact. PayPal issue has been reported to our developers. Apple Pay is under investigation, and we’ll follow up via email as soon as possible

@theRealEsthero Hi there! We're sorry to hear you faced an issue with your Ecwid store. Please tell us more about the issue you've faced and share your store link or store ID so we can find your account in our database. Thank you!

@tail_ends Hi there! Ecwid team is here! I am sorry to hear that you faced issues with international shipping. I see that you reported a case to our Support department. Our developers are currently working on the solution with the urgent priority. Once we have any news for you, we will u...

So @ecwid please fix International Shipping by THIS Friday or I'll go somewhere else, this is a Really Big Deal actually.

INTERNATIONAL ORDERS TEMP FIX: We've set international packages at a flat rate of $25 to ship and it's now a button at checkout!!

Earth Day is coming up next month – get your online store ready with some helpful tips from our blog: ecwid.com/blog/how-to-ma…

@BolingaB Thank you, we will get back to you via email with details.

Hi @Ecwid, I recently cancelled my account but need temporary access to recover my store data before it's deleted. I've sent an email to support@ecwid.com — could you please help me urgently? 🙏

@injeraforall Hello! We send you the email, please let us know if you receiveid and followed through troubleshooting steps.

@ecwid So fedup with @ecwid their platform is not working- my onlinestore is down -- and they're off for the weekend-- leaving their customers to deal with their AI support... this is such bad business!!!!

Check out our new tools roundup to discover all the exciting features now available in your online store, including Instant Site updates, a new visual email editor, and more. See the updates: cutt.ly/RtmSi6yR

@BolingaB Hello! Could you please share your Store ID or the email address you sent the email from? We'll check and get back to you.

@equidivine Please contact us at ec.support@lightspeedhq.com, so we can check your account and help you further.

@ecwid you have stopped me receiving orders so what’s am I paying for exactly?

Online marketplaces can help businesses reach new customers, grow sales, and expand their reach. But how do you choose one? This blog post will help you evaluate the best platforms for your goals: ecwid.com/blog/how-to-ch…

Reselling items bought in bulk is a proven strategy among small business owners. This blog post covers everything from market trends and product ideas to sourcing and selling: ecwid.com/blog/best-thin…

@LaraKayeArt Hi! The shop section is unavailable since the account is on the Free plan. Please contact us at ec.support@lightspeedhq.com so we could close the store from our side.

Give your Ecwid store a Valentine’s Day glow-up with hearts, confetti, glitter, and all the romantic vibes. Get the app: ecwid.com/apps/featured/…

@BEEF0UND Hi there, access to store data is available on paid plans. Your subscription has expired because our system was unable to process a charge using the payment method associated with the store. We’ve contacted you by email with more details about the subscription status and the a...

@ecwid Our account is locked over a billing issue, leaving us unable to access past transactions, contact customers, issue refunds, or retrieve tax records. This is disproportionate and extremely disruptive. Please restore access so we can meet our obligations.

✨ Thinking about giving your online store a fresh new look for 2026? Take a peek at Ecwid’s themes! While our 75 free themes are a great starting point, 8 new premium themes offer the advanced design and customization options that sophisticated businesses need to stand out.

@BEEF0UND Hi there, access to store data is available on paid plans. Your subscription has expired because our system was unable to process a charge using the payment method associated with the store. We’ve contacted you by email with more details about the subscription status and the a...

@ecwid Our account is locked over a billing issue, leaving us unable to access past transactions, contact customers, issue refunds, or retrieve tax records. This is disproportionate and extremely disruptive. Please restore access so we can meet our obligations.

Business owners, share your business's New Year's resolutions in the comments below! 👇 Pro tip: Set specific goals instead of setting generic ones. For example: ❌ Launch a new business in 2026 ✅ Get an LLC and a business bank account by the end of February

@janhabich Hello! I'm sorry to hear that. Could you please share your feedback about checkout design in more detail? We'll make sure to ask our team to improve checkout in future updates. Please message us at ec.support@lightspeedhq.com

@ecwid Too bad you can't close the sale because you are so behind the checkout design best practices. So pretty much wasted investment in marketing.

The NRF’s Retail AI Trends survey found that marketing is an emerging AI priority for 45% of retailers. Great news: Ecwid makes using AI in your marketing easy! Its online store features built-in AI tools to enhance your product catalog, optimize ads, and create site sections.

@PitagoroL Hello! This price adjustment allows us to continue providing high-quality support and to keep investing in improvements that help your business grow and run smoothly. To see what we’ve been building, visit this page: support.ecwid.com/hc/en-us/artic…

@ecwid Guys what is going on with new prices again??