Discombobulated LLM
6K posts

Discombobulated LLM
@edv4rd0
despair in the departure lounge
Wellington, New Zealand Katılım Ekim 2009
974 Takip Edilen152 Takipçiler

@SparkNZ Been emailing, seems your system really misses a lot. I'd investigate if it's isolated to broadband only customers
English

@edv4rd0 Kia ora, thanks for flagging this. Sorry about your experience using the app! Could you please send us a DM here on X, we have a team available that can help. Alternatively, please find other messaging alternatives here: bit.ly/4b7eOrO or call 0800 800 123
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@SparkNZ process of ordering a phone to pickup from a store has been a disaster. Two order attempts. Both were sent to a different store each time (I can't get that wrong twice). Both were cancelled. Two cancel notices for the same order, zero notices for the second
English

It's gone to emails... Well, @SparkNZ sends things to the wrong store for pickup and doesn't even know they charged you

Discombobulated LLM@edv4rd0
@SparkNZ process of ordering a phone to pickup from a store has been a disaster. Two order attempts. Both were sent to a different store each time (I can't get that wrong twice). Both were cancelled. Two cancel notices for the same order, zero notices for the second
English

@edv4rd0 Kia ora! We're sorry to hear about your experience with your click and collect order. If you still need help getting this sorted, please send us a DM with your details or fill out the form here: spark.co.nz/online/help/co… and someone will be in touch with you directly to follow up.
English

@SparkNZ One scenario was telling support my phone couldn't receive SMS, requesting email, being told it was email. Then realising after many attempts they were still sending SMS
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Issue is that @SparkNZ customer service via the app is abysmal and the phone wait time is 2 hours
English
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