EF Educational Tours

@EarliestCake61 We see that you were recently provided the contact information to reach out to a manager on our Traveler Support Team. We would encourage you to reach out using that contact, so we can support you in finding a solution together.

@EFtours It would be nice if a program that costs hundreds for someone to work with could actually work with their students that they work with but unfortunately you don’t care, you won’t even let me fly back off my own money, to see my fiancée graduate basic training

⭐MYSTERY TOUR REVEAL⭐ EF Exploration in Guatemala: July 15–24, 2026 ☀️ We’re closing out Teacher Appreciation Week with the chance to win a tropical adventure in Guatemala for you and a guest 🌴 Today’s the last day to enter, so don’t wait: ef-tours.visitlink.me/tBc0x1

@EarliestCake61 We see that you were recently provided the contact information to reach out to a manager on our Traveler Support Team. We would encourage you to reach out using that contact, so we can support you in finding a solution together.

@EFtours Your traveler Support team is part of the problem they refuse to help and then refuse to put you on the line with someone who can help, the only reason I have gotten anything done is the nice lady at the front desk of Education first, the rest of you have sucked such far

EducationFirst a group that helps students see the world is refusing to help me adjust my trip, my lover went into basic training, we thought at first that her graduation date was the 5th of July and have recently learned it is the June 30th and EducationFirst is refusing to help

@EarliestCake61 (3/3) before departure. We do our best to clearly outline this information in our booking conditions at the time of enrollment. If you would like to discuss your account further, we would recommend giving our Traveler Support team a call to talk through your remaining concerns.

@EarliestCake61 (1/3) We're sorry to hear about your frustration, and we understand how stressful it can be when your personal plans change, therefore affecting your tour enrollment. Our cancellation policy reflects the financial commitments we make to airlines, hotels, and

@EarliestCake61 (2/3) other suppliers well in advance of departure, which is why refund eligibility is tied to how far out a cancellation is made. Because we also reserve group airline tickets well in advance, we are unfortunately unable to make changes to flights after 110 days

@jennifer_butler you as soon as possible. If you have already done so, please feel free to privately message us with your daughter’s EF account number and we will pass this information on to our Traveler Support Team to return your call as quickly as possible. 2/2

@jennifer_butler We're very sorry to hear that you're having trouble contacting our Traveler Support Team. We are currently experiencing higher than normal call volume. If you aren't able to wait on hold, you can save your spot in line by requesting a call back and our team will get back to 1/2

@EFtours It’s impossible to get ahold of a person (and I think our EF tour rep was fired for being nonresponsive) - daughter leaving on March 28th DC-Lima but on a ridiculous outbound flights that could be streamlined. The trip was $4.7K this should be fixed…

@federalist10TN Hello - if you are not able to wait on hold, please select the callback option from the menu and we'll return your call as soon as possible. You may also submit a contact request form at eftours.com/contact-us and one of our Traveler Support Specialists will be in touch.

@EFtours Why am i having to wait 4 hours for someone to pickup

@volalum03 Hi John, can you please send us a DM with the tour information so we can look into this for you?

@EFtours we need to talk. You all sent my daughter and 6 other girls from Atlanta to Paris ALONE for a connecting flight to Italy. I want to speak to the person that thought it was acceptable for them not to have a chaperone.

@okaycoolbutno You may also submit a Parent/Student contact request form here: eftours.com/contact-us 2/2

@okaycoolbutno We are sorry to hear that you are having trouble getting in touch with our team. Please give our EF Traveler Support Team a call at 800-665-5364 and if you are unable to wait on hold please select the call back option from the menu and our team would be happy to assist you. 1/2

@EFtours hi I'm struggling to get hold of a manager regarding a 16000$ trip we're told we are no longer allowed to go on

@JamieTrue42 Please do not engage with the account team_website78 as this is not an official EF entity. We would be happy to assist you with your refund concerns if you give our designated Traveler Support Team a call – I will share their phone number with you via direct message.

@EFtours Cancelled a trip for a student 3.5 weeks ago & was just told refund takes 6 weeks! ridiculous that I’m not only charged 785.00 to cancel at 157 days before the trip but to get my money back is that long!! You had no problem taking from same account every month to pay!

@tsuttonva (2/2) Our cancellation policy reflects the work and reservations that begin once a traveler enrolls. We know this may not ease the frustration, but we remain committed to transparency. Our Traveler Support Team is always happy to review and assist with any concerns you may have.

@tsuttonva (1/2) We’re truly sorry to hear of your frustration, and we understand how disappointing it is when travel plans change. When a school cancels a tour, we follow the policy agreed to at enrollment, which outlines refund amounts, transfer options, and timelines.

Paid $1,589 to @EFTours for my daughter’s school trip that the school later canceled. EF is trying to keep $785 even though NO services were provided — including a payment they took after the cancellation. This is predatory and families deserve better. #consumers #travel

@NatachaFul52995 @BHS_Broncos @FortBendISD 🤿🐟🐠🐡

The students of @BHS_Broncos and Austin High School snorkeling in the Pacific Ocean! What an amazing opportunity! @FortBendISD @EFtours

@NatachaFul52995 @BHS_Broncos @FortBendISD sounds like the perfect day 😍

Today our students from @BHS_Broncos and Austin High School participated in an Ecological Workshop Zip Lining Cooking class and Soap making class! Also toured the farm! @FortBendISD @EFtours

@Thomsbots @lesliebrophy @tmccarthy5210 7/11 is better on tour👏

Tokyo, you're treating us well! 👋 First few days with our high school group and @EFTours are going smoothly. So much to see! @lesliebrophy @tmccarthy5210 #EFTours #TravelGoals

@SAubin4Queens One of our favorite days on tour!! Hope you're having a good time!

FLHS 2025 Japan Tour Guided tour of Nara Visited Today I Temple @EFtours

@temple46764 If you need help filing a claim for any reason, please reach out to our Traveler Support team and they will be happy to help.

@EFtours takes people's money. The person talked us on the trip and said can cancel anytime, with no charge if something happened. Not paid in full, and company charged me a 584 cancel fee. Wouldn't recommend it to anyone

@temple46764 We're sorry you needed to cancel. We understand how frustrating fees can be. All our cancellation deadlines and insurance coverage policies are laid out in our booking conditions at: eftours.com/help-center/po….