Emma Carter

Design is critical to business success — so why aren’t more designers in leadership roles? Thoughtworks alumnus @ej_carter is taking on the design deficit in leadership in this new book. thght.works/3PhWktM

Thanks to @TimMossholder for making this photo available freely on @unsplash 🎁 it's perfect for my presentation unsplash.com/photos/Z9Tjplz…

Sunday Read ☕ from @forrester Research who studied @IBM’s design practices. Full article here: medium.com/design-ibm/a-n… #cxcollecive #sundayread #design #cxdesgin #servicedesign #UX #businessinnovation #designresearch #designthinking #hcd #value #ROI #community

DVF and Mastercard partner to deliver a better brand story for customers and and important customer metrics for the store. #ux #tech #brandstorytelling #partnerships lnkd.in/g68nRTP

Robots to the rescue. Disinfecting robots, smart helmets, thermal camera-equipped drones and advanced facial recognition software are all being deployed in the fight against Covid-19 at the heart of the outbreak in China. lnkd.in/gpxnmSR

Although an old article, many of these still hold true today...75% of customers judge a websites credibility on the overall aesthetics. How your digital product looks matters. #design #UI #visualdesign lnkd.in/fwhuaWr

A new level of personalisation for better customer experience. Image recognition and machine learning helps brands understand the “why” behind what their customers buy. lnkd.in/fJhQzgf

Challenges many designers face on agile delivery teams today, and my go-to ways to overcome them. #UX #design #agiledesign #agile lnkd.in/f2ANyVK

Optimise everything if you really want to deliver maximum value to customers. Today they want, real-time anytime, consistent experience, and to be in total control. #CX #UX #design lnkd.in/f-NwQnD

So great to see Mayase's article about her 'The Art of Otherness' podcast has made it to the Women's Agenda. lnkd.in/f_b_ppt

If you want to improve your brands CX in the New Year, here's T@drobinsonhe Customer Experience Best Books List of 2019-2020 #CX lnkd.in/funq94r

Is your brand leveraging it's data to provide hyper-personalization to customers? #experiencedesign #branding #data #machinelearning #ML lnkd.in/fZA3tgB

Designing Agile: When deadlines are short, budgets are tight and the client thinks design is simply colouring in disq.us/t/3jn0fbl @thoughtworks #UX #design

ThoughtWorker, Kristan Vingrys, has been appointed as MD for Australia and is challenging execs to be more courageous. bit.ly/2U6lD22

We're hiring! Are you looking for the next jump in your design career and want to create functional and beautiful products? If this sounds like you, get in touch :) #design #uxjobs #uxdesigners thoughtworks.com/jobs/126427

Ian Kelsall, Principal Consultant at ThoughtWorks, says voice-based channels are “still something on the periphery even though there is a much higher prevalence of access to voice platforms.” bit.ly/2CHLypZ lnkd.in/fT_6vjD

@AgeOfProduct @thoughtworks Thanks for the retweet :)

"The top 5 mistakes you’re making when it comes to customer loyalty" thght.works/2RzgBuK @ej_carter (via @thoughtworks) | "Lessons Learned From Making Customer Value Your Priority" bit.ly/1OVG6zU

@guidevine_FA Thanks for the mention :)

"Often, businesses become obsessed with creating delight with their next innovation, that they often forget the #CustomerExperience," says @ej_carter buff.ly/2zgQOip #advisors #finserv #CX