Elvan

Hey. Building Elvan - the simple NPS and CSAT tool that fits your existing stack without the bloat. Direct Zendesk integration. Native Salesforce available on demand. Clean embeds that work with Klaviyo, Braze, and similar tools. AI turns raw responses into plain English insights so you actually catch churn signals early. Starts at $49/mo. Free tier with 100 responses. Check it out: elvan.ai

Share your project/website, guys

Most feedback tools assume you have a data team. We did not. Most founders do not. So we built Elvan. NPS, CSAT, CES, PMF. AI that reads your responses and tells you what to do next. 20 minutes to set up. $49/month. Built for the people running CX without a dedicated team behind them. elvan.ai #CX #SaaS #Founders #CustomerFeedback

The score is not the insight. The pattern is. Where it breaks down. Which channel. Which agent. Which moment in the journey. That is what a real CSAT program gives you. Elvan auto-sends CSAT surveys when Zendesk tickets close. 10 minutes to set up. No dev needed. elvan.ai/csat-software #CustomerSuccess #CSAT #CX #SaaS #CustomerExperience

The teams that actually move retention do three things differently. They trigger surveys immediately after the interaction. Memory decays fast. A customer who waited 4 hours on hold gives you a different score on day 1 versus day 5. They close the loop on every low score. Not a template. A real reply, within 24 hours, that references what actually happened. They track by channel, not just overall average. A 4.2 hides the fact that live chat is a 4.8 and email support is a 3.1. The average is lying to you. #CustomerSuccess #CSAT #CX #SaaS #CustomerExperience

Customer satisfaction is not a number. It is a timestamp. A CSAT score tells you how a customer felt at one specific moment. Not last month. Not after onboarding. Right after that ticket closed, or that order arrived, or that call ended. Most teams measure it too late. Quarterly survey. 12% response rate. They call it a program. #CustomerSuccess #CSAT #CX #SaaS #CustomerExperience

Elvan sends CES surveys automatically when Zendesk tickets close. One question. Instant signal. 20 minutes to connect. elvan.ai/ces-software

CES is most useful after support tickets close, after onboarding steps, after any workflow with multiple touches. If someone emailed three times to get one answer, your CSAT might still look fine. Your CES will not.

Most support teams measure whether customers are happy. Fewer measure whether it was hard. That gap is where churn hides.

@ProductHunt Feedback that actually fixes things. elvan.ai

pitch your product in 5 words or less 👇

Elvan runs PMF surveys natively. Free to start. elvan.ai

Run the survey after your first 50 active users. Run it again at 500. Watch the number move.

Most founders think product-market fit is a feeling. It is a number. And most teams never measure it.