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Emma Dowey
859 posts
Emma Dowey
@emmadowey
Give me #science, #tech, natural history and #travel and i'm happy. Head of Northern Europe Construction Customer Success at Autodesk, all views are my own.
Derby Katılım Şubat 2010
223 Takip Edilen153 Takipçiler
@virginmedia I'm so desperate for someone to solve our challenges we've been having with your customer services team over the past 2 years. Please can you look at the DM I've just sent you on here?
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@emmadowey I'm not sure if you'll receive one off the back of the chat, but I can pass any feedback along from here 😊 ^AR
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@virginmedia my house was recently missed off a village wide installation of VM. You dug the street up outside my house, all my neighbours have it but we were missed. Can you contact me please? Your Sales team have been no use over the past 8 months!
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@virginmedia No worries! If you have a survey or anything you need me to fill out just send it over 🙂
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@emmadowey Hi Emma, you can reach me here 👉 virg.in/A-R ^AR
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@emmadowey Very sorry for this Emma, would you be free for a webchat at 1pm today? I can take some details from you to pass onto the team to look at. ^AR
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@virginmedia It seems I've just been accidentally missed off and I'm desperate to sign up with you guys.
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@emmadowey So what has the has the sales team advised regarding this? What happens when checking online? virg.in/checker ^AR
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@virginmedia There is a gap in the house numbers because of a small industrial unit and mine always appears at the bottom of the list in a search, but my house is right next door to everyone else who has Virgin installed and you dig up the street in front of my house to put all the cables in.
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@virginmedia My house number isn't shown and the Sales team have just said it's not their department.
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@virginmedia It's not that it isn't available, because it is! My next door neighbour has it, but my house number was missed off!
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@emmadowey Sorry to hear it's not available to you Emma, this isn't something we're able to help with, what have the sales team advised? ^AR
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