ESco

This year, our Customer Service team has answered 5,534 calls with an average response time of just 7.31 seconds—0.08 seconds faster than last year. We also helped reduce the need for 1,522 calls altogether by solving more queries at the first point of contact.⁠ ⁠⁠ #WhatWeDo

Following a client article going live, Andy and the IT Support team swiftly increased server capacity to prepare for a potential spike in site traffic. A smooth process, a fast turnaround—just what our clients expect, delivered right on time ⏰️ #WhoWeAre #WhatWeDo #ITFeedback

🌼🐣 Wishing our clients, partners and friends a joyful and relaxing Easter weekend from all of us at ESco! May your weekend be filled with sunshine, chocolate, and good company 💛 #HappyEaster #TeamESco #WhoWeAre

Rob Green recently joined an engaging discussion on Evolution Exchange UK’s latest podcast episode: "Evo UK #159 - AI in Tech: Should We Be Scared?" 🤖💡⁠ ⁠⁠ 🎧 Listen to what Rob had to say here: open.spotify.com/episode/2xXtSX… ⁠ #AI #Podcast #TechInnovation #AIinBusiness

Our people are the heart of everything we do ❤️ That’s why we’re proud to share that ESco has been awarded the Investors in People accreditation for another year! 🎉 A huge thank you to our team for making ESco such a fantastic place to work 🙌 #WeInvestInPeople #WhoWeAre

A fab bit of feedback for our Customer Service team from a happy subscriber. We’re all about high standards, with a genuine passion for taking great care of your customers, as if they were our own 🫶🏼⁠ ⁠ #ServiceWithIntegrity #WhatWeDo #CustomerService

Did you know? When it comes to heroes, there’s only one name that stands out for our Systems and Support Manager—cricketing legend, Freddie Flintoff. But ESco has our very own cricketing legend in Andy, who has been the captain of Easton’s Cricket Club for the last 12 years! 🏏💛

With ESco, you can be sure that the person who picks up your call will be the one who handles it from start to finish. In February, our Customer Service team had an average answer time of 7.29 seconds! ☎️ ⁠ ⁠ #ServiceWithIntegrity #WhatWeDo #CustomerService

Our goal is to make sure your customers have everything they need, so they can enjoy a hassle-free experience and hardly ever have to reach out. In February, our Customer Service team answered 98.86% of incoming calls ✨️⁠ ⁠ #ServiceWithIntegrity #WhatWeDo #CustomerService

Our Customer Service team of 15 real people are here to answer your customer’s calls and emails, and process their orders with precision. In February, our team answered an average of 88 calls per day! 📣 ⁠ ⁠ #ServiceWithIntegrity #WhatWeDo #CustomerService

When you work with ESco, we’ll become an extension of your own internal team, with regular virtual and in person meetings, brainstorming sessions and daily support.⁠ Our clients value exceptional results and camaraderie as much as we do 🌟 ⁠ #Testimonials #ServiceWithIntegrity

Alice, our Client Relationship Manager, loved acting in school and, in another life, she might have pursued a career on stage. She has also quad-biked across sand dunes and paraglided off a mountain... A woman of many talents! 🎭️🪂 #WhoWeAre #WhatWeDo #ServiceWithIntegrity

When you work with ESco, we’ll become an extension of your own internal team, with regular virtual and in person meetings, brainstorming sessions and daily support 💜 #Testimonials #WhoWeAre #ServiceWithIntegrity

No system should work in isolation—everything needs to connect and operate seamlessly together. ESco offers a suite of APIs and integrations to help you get the most out of your platforms 🕵🏻 #OurSolutions #WhatWeDo #ServiceWithIntegrity

Some fab feedback for our Customer Service team from a happy subscriber. Did you know that customers who have positive interactions with customer service representatives are more likely to recommend the company to others? 🔎⁠ ⁠ #ServiceWithIntegrity #WhatWeDo #CustomerService

Ellie, our fantastic Customer Service Manager (B2B) is a big fan of Beyoncé and Italian food... So she has great taste in both music and meals! Ellie also has a twin brother, which means the world has double the Ellie energy! 🍝✨️⁠ ⁠ #WhoWeAre #WhatWeDo #ServiceWithIntegrity

In January, our Customer Service team had an average answer time of 7.30 seconds - so no long waits or irritating hold music here! ☎️⁠ ⁠ #ServiceWithIntegrity #WhatWeDo #CustomerService

In January, our Customer Service team answered 99.11% of incoming calls. Did you know that outcomes that reduce customer effort, like resolving issues at the first point of contact, have the greatest impact on customer loyalty? ✨️ #ServiceWithIntegrity #CustomerService

When you call our team, a real person will answer. In January, our Customer Service team answered an average of 102 calls per day! 📣⁠ ⁠ #ServiceWithIntegrity #WhatWeDo #CustomerService

A fab bit of feedback for our Customer Service team from a happy subscriber in January. We’re all about high standards, with a genuine passion for taking great care of your customers, as if they were our own 🫶🏼⁠ ⁠ #ServiceWithIntegrity #WhatWeDo #CustomerService