ESPA

@marshallb60 Hey Ben, I have since reached out via DM. Thank you, Jade

@ESPAskincare how many emails do I need to advise my order is on its way?!

@CJ_jones1221 I would love to help, please will you send a message to our Instagram or Facebook inbox & we will get this looked into for you. Thank you, Jade

@ESPAskincare hello, I have sent you 2 emails without a response. I ordered some bits for my birth and I put on the order to deliver to the door due to being 9 months pregnant. The delivery never turned up although stated as delivered it was delivered in an unsafe space

@che_migui I am so sorry to hear this, please will you send a message to our Instagram inbox & we will get this looked into for you. Thank you, Jade

@ESPAskincare I have bought some items on April 30th and I haven’t receive anything yet. Can you help me out?

@MelissaPi7 I would love to help, please will you send a message to our Instagram or Facebook inbox & we will get this looked into for you. Thank you, Jade

@ESPAskincare hi recently placed an order and I am in the silver rewards level but did not receive my 3 free samples! Please explain why?

@nontweetgrandma I would love to help, please will you send a message to our Instagram or Facebook inbox & we will get this looked into for you. Thank you, Jade

@nontweetgrandma I am so sorry to see this if you could please send us a private message one of our Social Media Advisors will be in touch to help resolve this for you. Thank you, Jade

@nontweetgrandma I am very sorry to hear this. please will you send a message to our Instagram or Facebook inbox & we will get this looked into for you. Thank you, Jade

@JoJodunbar1 No worries at all, should you have any concerns please let me know & I will be happy to help. Thank you, Jade

@ESPAskincare Hi - it wasn’t regarding a specific treatment & it was directed at Rudding Park rather than ESPAskincare but thanks anyway.

We are delighted to announce the WINNER of 'Best Outdoor Facilities' in the Good Spa Awards 2020, in association with @ESPAskincare is... @RuddingPark Congratulations! 🍾🥂 #GoodSpaAwards #goodspaguide #winner

@JoJodunbar1 I would love to help, please will you send a message to our Instagram or Facebook inbox & we will get this looked into for you. Thank you, Jade

@GoodSpaGuide @RuddingPark @ESPAskincare @RuddingParkSpa great award but disappointed that when I sent an email over a week ago to their customer relations regarding issues with my spa experience & they didn’t reply!

@ElaineAtEvolve Hello Elaine, please be assured the team are working to get this resolved for you. Once a member of the team becomes available they will be in touch to help. Thank you, Jade

@ESPAskincare Sadly they respond but with ridiculous requests. I need a new lid for a product yet am asked to send photos, videos, details of product expiry dates and photo of damaged packaging. They do not read the request, just need a new dispenser top nothing more, 2 months later nothing

Good-bye bad hair days 👋 and hello hair bliss 👩 You deserve more than just a good hair day, which is why we created a new #haircare range made of powerful, natural #activeingredients, bringing you spa-level care for your hair. That is true bliss.✨ #espa bit.ly/3kpY5VU

@ElaineAtEvolve I am very sorry for the delay in response, I can see that our advisors are working as quickly as they can to get back to you with an update, please keep your eyes peeled for their response. Thank you for your patience at this time! - Jade

@ESPAskincare @lovelyemily Likewise, I have sent 4 website messages, one on here and one on Facebook - very poor customer service indeed. I only need a new dropper dispenser top so surely cannot be that big an issue!

@christurner4654 Thank you! If your wife could please message us through her ESPA account one of our advisors will be in touch to help. Thank you, Jade

@ESPAskincare I’m not on either Instagram or Facebook. I have been in contact previously. It’s my wife’s account and order. Here’s the order details. order 551278985 by Carol Turner

How long should one expect to wait for delivery from @ESPAskincare . Order placed on 5/1, still not arrived. Twice returned due to damage. Never again.

@christurner4654 Hello Chris, I would love to help. Please could you send me a message via Instagram or Facebook & we will be in touch. Thank you, Jade

It’s a pity @ESPAskincare are not as efficient as @amazon who deliver efficiently and on time. Plus, how do you contact @ESPAskincare by telephone. They obviously don’t want to talk. We shall never use them again after 3 failed/damage. Please refund !!

@christurner4654 Thank you, a member of the team will be in touch shortly to get this resolved for you. Thank you, Jade

@ESPAskincare It’s my wife’s account and order from you which we have been in contact . Here’s the order details. order 551278985 by Carol Turner

@ElaineAtEvolve I am very sorry to hear this, I am struggling to locate your DM sadly. If you could please send us a message via our Facebook page that would be amazing! Thank you, Jade 💕 x

@ESPAskincare I purchased the advent calendar again this year but one product has a faulty top / dispenser and proving difficult to get a top/dispenser that works. Have messages ESPA and asked for photos of broken product and packaging. Clearly do not read messages!How do I get this sorted?

Step into our world and experience the wonder of ESPA. Join us on a journey of discovery into a sensorial world. Launching October 1st. #JewelsofNature

@Kirstles4 I am very sorry to hear this, I am struggling to locate your DM sadly. If you could please send us a message via our Instagram or Facebook page that would be amazing! Thank you! Jade

@ESPAskincare Thanks @ESPAskincare but it’s been four working days and Xmas is fast approaching. Terrible customer service. When will I hear back?! Ever! Or just more ridiculous wait messages. It’s really disappointing this whole experience and clearly EsPA aren’t that fussed about customers!

@ESPAskincare my order arrived in very poor condition. All smashed up and leaking everywhere. Why haven’t you replied to my direct messages about this? Are you a scam company these days?

@AWE_Evans1 I am so sorry to hear this, if you could please send us a private message via Instagram or Facebook one of our Social Media Advisors will be in touch to help resolve this for you. Thank you! Jade

@ESPAskincare Hi Tom. Thanks for your reply. We’ve since been able to get a link for your items returns.

@ESPAskincare How can I get in touch? We have been sent a returns link that doesn’t work and I can’t DM you unless I pay X to become verified. Thanks