PDXFiber

@PeaceAndLove93 There’s a power outage that took down our main equipment, technicians are onsite working to provide alternative power right now. No ETA on fix from power company yet. We will update as soon as we hear from them.

@OceanLvr78 There’s a power outage that took down our main equipment, technicians are onsite working to provide alternative power right now. No ETA on fix from power company yet.

@fibersphere internet down, again!? 🤬🤬🤬 #fibersphere

@TheChunk30 The dreaded internet meowtage! Glad it was an easy fix :)

@TheChunk30 Hey Bryant, no outages today in Hillsboro as far as we can tell. Give us a call at 503-681-8755 and we’ll see what’s going on with your connection

@KretchfoopKrava We aren’t showing any outages on the network currently, can you give us a call at 503-681-8755 to troubleshoot?

@fibersphere Hey, your outage map needs to be updated. We've been out in Hillsboro since 10am

@mattpmcconnell Should be back up Matt, shoot me your address and I’ll take a look. Sam@fibersphere.com

@fibersphere heeeyyyo. Any new updates on the fix for the outage?

@kathleenmarie91 Unfortunately there was a fiber break outside of our network that is impacting a whole bunch of buildings on the eastside. The provider has a crew there working to repair it, no exact eta but hoping it happens quickly! Thanks for your patience

@megc @CurtisAndersen Shoot me an email to sam@fibersphere.com, happy to help :)

@fibersphere I’m a big fan of your service but the disruption today is really bad. Any idea when the internet will be back up?

@Dilz12341 The provider that got knocked out identified a fiber break upstream from us. They’re working on it now, should be fixed soon.

@megc I’m really sorry Meg, we’re still waiting on the fix to come through on the back end. As of 20 minutes ago they have techs onsite working on replacing equipment. Hoping within the hour we’ll get restored.

@megc Unfortunately the issue is with another provider’s fiber so it’s impacting a bunch of people outside our network as well. We’re working with them but haven’t been given an exact timeline yet. I’ll keep you updated!

@nathanieljams The whole eastside is down right now unfortunately, problem with fiber link upstream from you. Working to get service restored asap. Thank you for your patience

@JayMoretti No network issues right now Jay, give us a call at 503-681-8755 and we’ll troubleshoot what’s going on with your connection.

@fibersphere connection really unstable on 97006. What's going on?

@ram_navur I’m sorry to hear that, but I’m happy to help. Email me your unit number at Elwood and I will send over your activation info right away. Sam@fibersphere.com

@fibersphere trying to get service in Elwood. Very poor technical help. Never had so much trouble getting internet

@megc Power outage on the upstream network knocked out a piece of equipment. Tech is on way, hoping back up within the hour.

@daniespinoso We’re available 24/7, give us a call whenever you’re ready.

@fibersphere Cool! What’s the schedule for that call? And could it be today or tomorrow?

@fibersphere we’re moving to a new apartment next Thursday and we would like to change the service to there, how should we do it? Thanks!

@OHPFstory Thank you so much Drew! I’ll pass your feedback on to my team, really appreciate you taking the time to show us some love :)

@rachcoee I’m sorry you had a bad experience Rachel, I’d like to help. Email me at sam@fibersphere.com when you can