Firmoo Optical

Knock knock. 👀 It's Firmoo Day. Grab your frames and dance wherever you are — your living room, your selfie camera, or straight into the sunshine. 🕶️✨ #Firmoo #FirmooDay #2026FirmooDay #Firmooglasses #Firmoooptical #prescription #eyewearfashion #newin #sunglasses

Meet Goldora™ — our latest lens innovation, made exclusively for Firmoo. 😍 Sharper. Clearer. Designed to keep up with your everyday. #Firmoo #FirmooDay #2026FirmooDay #Firmooglasses #Firmoooptical #prescription #eyewearfashion #newin #sunglasses #trendyglasses

@LilacNightshade Would you mind sending your inquiry to service@firmoo.com? We will get back to you within 24 hours.

@Firmoo Respectfully, did you read my post? This is about a creator issue, not a standard order. I have tried to get in contact multiple times

It sucks, but i’ve given them a month to reply to any contact so 🥲 @Firmoo

Okay...but wait! FIRST PAIR FREE?!🤯😂 #Firmoo #FirmooDay #2026FirmooDay #Firmooglasses #Firmoooptical #prescription #eyewearfashion #newin #sunglasses #trendyglasses

Unboxing just got a little more personal. 🎁 For our Baddie and Galaxy collections, we're rolling out a fresh new unboxing experience🤩

@Pjsaid Hello. VAT is submitted to the relevant tax authorities at the time the glasses are shipped. If the issue is Firmoo's liability, we cover this cost. If not, it is non-refundable. If you have any further questions, please don't hesitate to contact us (Livechat: 24/7). Thank you.

Hi @Firmoo I recently purchased glasses that were not suitable and a refund was processed. I'm however being told refund will be minus the VAT i paid on the good. Can you explain this as my VAT should be refunded

@theferalandfree Hello, Sorry to hear the tint didn't meet your expectations. Please know all Firmoo glasses come with 60-day return/exchange policy. Please reach out to our customer service team (Livechat:24/7) and they’ll be happy to help find a solution! Sincerely, Firmoo Customer Support Team

@Firmoo really dissapointed in these ‘blue tinted’ frames - can barely see the tint. Not what was described at all

@punishedvenus Hello, Thank you for your message. If you have any questions about your order, whether it's about the status, delivery, or anything else, please don't hesitate to contact our customer service team (Livechat: 24/7). They’ll be happy to assist you.

@Firmoo CADE MEU OCULOS

@mazapandesandia Hola. Disculpe la confusión. Para comprender mejor qué sucedió y asegurarse de recibir la oferta correcta, comuníquese con nuestro equipo de atención al cliente (Chat en vivo: 24/7). Estarán encantados de revisar su pedido y ayudarle a resolver el problema. Gracias.

Quiero comprar en @Firmoo y dice envío gratis a partir de tanto y aún así me cobra el envío jajajaka que robo

@LavishlyToyer Hello. Sorry to hear that. To resolve this for you, can you please kindly reach out to our customer service team through our 24/7 LiveChat? They’ll be happy to assist you with a return, exchange, or any questions you may have. We appreciate your understanding.

@Firmoo these glasses are trash! Nothing like my last pair

@chang83 Hello. Sorry to hear that. To resolve this for you, please kindly reach out to our customer service team through our 24/7 LiveChat. They’ll be happy to assist you with a return, exchange, or any questions you may have. We appreciate your understanding.

@Firmoo quite disappointed when I opened my delivery of new glasses today. Thought I was having the magnetic sunglasses but I got the crappy clip ons 👎🏻

Sunglasses = instant outfit upgrade, amirite? 😏🕶️ #Firmoo #softpunkcollection #newin #punkaesthetics #glasses #eyewearfashion #stylishframes #coolglasses #trendyeyewear #newcollection #fashionista #stylish

The temples of the glasses draw inspiration from roses — thorny stems, delicate blossoms. Relaxed, soft, understated… yet stunningly beautiful. #Firmoo #glasses #eyewearfashion #stylishframes #trendyeyewear

@nickbrinkhuis @Firmoo_NL @firmoo_japan Hallo. Het spijt ons te horen dat uw recente bestelling niet aan uw verwachtingen voldeed. We nemen contact op met ons laboratorium om dit te onderzoeken. We nemen binnen 24-48 uur per e-mail contact met u op. Houd uw inbox in de gaten voor ons bericht. Bedankt.

Wat een tegenvaller! Heb een gewone bril besteld geen zonnebril. En een gewone bril niet met extra ogen #fail #bad #madeincina @Firmoo @Firmoo_NL @firmoo_japan

My vibe today be like... 👁👄👁️ #Firmoo #softpunkcollection #newin #punkaesthetics #glasses #eyewearfashion #stylishframes #coolglasses #trendyeyewear #newcollection #fashionista #stylish

@amandasfemme Hello. For this code firstpair50, if the frame you selected is already discounted, the coupon will restore it to the full price before applying the discount. If you would like assistance finding the best deal for your order, please feel free to contact us(Livechat: 24/7). Thanks.

the “final price before discount” on the EXACT same total (2 pairs of glasses) jumped from $89.84 to $110.83 as soon as i applied a discount…#HowThatWork @Firmoo

Cinnamon & cozy vibes. 🍯✨ #Firmoo #Firmoooptical #FirmooValentine #Valentines #lovers #valentinegift #giftguide #galentinevibe #giftforher #heartglasses #sunglasses #cuteglasses

Pisces season is here ♓✨ This Pisces-inspired frame captures that gentle ocean energy with delicate details and an effortlessly romantic vibe. 🌊💙 👓: Andrew081 #firmoo #EyewearFashion #ZodiacStyle #ZodiacCollection #PiscesSeason #PiscesVibes

A few punk kitties up for adoption… Take them home if that's you! 🐱✌️ #Firmoo #softpunkcollection #newin #punkaesthetics #glasses #eyewearfashion #stylishframes #coolglasses #trendyeyewear #newcollection #fashionista #stylish