First Citizens Bank

@william33567623 Hi, Will, we noticed your post and would like to address any concerns that you have. If you'd like to discuss this with us, please send us a private message so we can get a few more details. Thank you.

@firstcitizens Switching my business to First Citizens Bank has been a regret. Poor communication, unanswered calls, and customer service with no real solutions. Small businesses need speed and accountability—not outdated systems and frustration. #SmallBusiness #BusinessBanking

@TeenCancerUSA We’re proud to invest in the communities where we live and work, and we’re honored to support the Adolescent and Young Adult program at Hackensack Meridian Health through our partnership with Teen Cancer America.

Today we gathered with our partners from @firstcitizens and @HMHNewJersey to celebrate our recent grant to Hackensack’s new Adolescent and Young Adult program. Hackensack is our first health system partner in New Jersey. We are thrilled to expand access to high quality care.

Annual business planning doesn’t have to happen all at once. Creating a structured quarterly review process can help you stay focused, improve cash flow and identify growth opportunities. Read the article: spr.ly/6017BB5ULc

We take pride in giving back to the community. We’re thrilled to support Florida Community Loan Fund and its impactful initiatives!

@BearsFanInCltNC Hi, Michael, we're sorry you had difficulties logging in. It looks okay on our end. If you still need assistance, please call us at 888-323-4732 so we can help troubleshoot. Thank you.

What’s up with your online banking or the app? Both don’t login today. Fix this shit! @firstcitizens

$FCNCA reports Q1 2026 earnings: spr.ly/6019BBEd1D

Excited to announce that First Citizens Bank is taking the next step to deliver on the value of our commercial banking platform. Coming in Q4: First Citizens Innovation Banking and First Citizens Fund Banking. New names, same experience. Learn more: spr.ly/6015BBEjeX

@JohnShaw2021 Hi, John, if you are willing to provide the name of the business on the account and telephone number in a private message (no account numbers or other information please), we would welcome the opportunity to talk with you and continue to do business with you. Thank you.

@firstcitizens Tell me how our “credit profile” over the last 4 years was good enough to finance a $40k machine and a $18k machine but now suddenly “Reason for Decline: Credit profile does not match minimum requirement” @firstcitizens is not loyal to small business. Absolutely insane.

Imaging owning your own business, growing and establishing a business financial relationship with @firstcitizens - Zero late payments on multiple purchases, and then they turn around and say your business doesn’t qualify? Bad decision First Citizens Bank. Bye bye bye.

@patrickhealy Hi, Patrick, we would like to help. For assistance, please call us at 888-323-4732. Thank you.

@firstcitizens is everything okay over there? We're experiencing a difficult time depositing checks via mobile. Already sent two messages in with no response. Don't mean to be a pain in your neck but I'd love to get this money in my account without having to go to the bank.

@JEFFYSONIA1998 Hi, Jeff, please check your inbox for a private message from us. Thank you.

@firstcitizens No luck unsat, I called that number, connected to a representative named Lawrence he said there’s no contact # for anyone in mortgage or to verify clean lien on property he said all there is was a fax number. Can you message me a number to somebody that can help me? Please 🙏🏻

@firstcitizens Any chance I can get help? 26-year Navy veteran using a VA loan trying to close on my first home. Closing keeps getting pushed weekly over a 15–20 yr old lien. Told 7–10 days—now 4+ weeks. Our attorney is getting the runaround. Need assistance ASAP. Thank You 🙏🏻🙏🏻

@kenny5alive Hi, Kenny, we would like to help. Please check your inbox for a private message from us. Thank you.

I work out of town. I just went to deposit a check at @firstcitizens, at a different branch than usual. The ink was kinda double printed, but not unreadable. The teller then proceeded to embarrass the shit out of me, and go through my entire bank account, right in front of me, looking for my last deposit like I’m some sort of criminal. I don’t have millions of dollars, but what I do have will be moved to a different bank.

@duchessofcalais Hi, Katie, thanks for letting us know and for being vigilant about fraudulent communications. That is not a valid First Citizens Bank number, and we’ve passed the information to the appropriate team. If you need further assistance, please call us at 888-323-4732. Thank you.

@firstcitizens this number is calling claiming to be you telling me there is a fraudulent charge on my account. I only caught it because they used the wrong first name. 8889926260

Congratulations to the @Canes for winning the Metropolitan Division title in their overtime win! 🏆 Regional Executive, Shan Teel and Wealth and Consumer Banking Executive, Michael Wilson celebrated with a fun photoshoot featuring the Canes’ home game helmets and mascot, Stormy.

Do you really need 20% to buy a house? Many first-time buyers pay less. See what your options are. spr.ly/6014B6qO6p

@COWBOYS_METS88 Hi, Joseph, thanks for sharing feedback about your experience. If you’d like to discuss your concerns or need additional assistance, please call us at 888-323-4732. Thank you.

@firstcitizens since the day I had opened my account it has been nothing but a nightmare with you guys the amount of incorrect information I have been given time after time is ridiculous #badservice #NoCustomerService

@DeanOfDaGroove Hi, J, thanks for your feedback and we'll share it with the team. If you still need assistance or would like an associate to get in touch with you to discuss your concerns, please send us a private message. Thank you. twitter.com/messages/compo…

@firstcitizens Why don't y'all worry about fixing that trash phone system first? By far the worst customer experience I've ever had in decades of banking. Agents ask for every piece of info on your account, and then still can't do something as simple as taking a payment. Garbage.

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@KimberlyHaggar3 Hi, Kimberly, thanks for reaching out. If you still need assistance please call 888-323-4732 or send us a private message so we can get a few more details for an associate to contact you. Thank you. twitter.com/messages/compo…

@firstcitizens there has got to be a better way to deal deceased people accounts than your current policy. An hour and a half. Completely unacceptable

@MellamoJay Hi, Jay, we're sorry to hear about your experience and will share your feedback with the team. If you'd like to discuss your concerns, please call 888-323-4732 or send us a private message so we can get your contact information. Thanks. twitter.com/messages/compo…

@firstcitizens.Shannon Watkins is quite possibly the most unprofessional person I have ever encountered. Total lack of common decency AND outright digging for info that's irrelevant to the account. Everyone should stay away and bank elsewhere in Carlsbad till she is gone. #rude