First Due

Most scheduling tools were not built for the complexity of modern law enforcement. As staffing challenges grow, agencies need more than a calendar. They need clear visibility into coverage, better control over overtime, and a more reliable way to manage their workforce. First Due Scheduling supports that shift with a connected approach to workforce management. See how agencies are approaching it: zurl.co/JS7sz

We’re excited to share that First Due has been recognized with multiple G2 badges for Spring 2026. This recognition comes directly from Fire and EMS agencies who rely on the platform every day, reflecting their experience with performance, support, and real operational impact. Thank you to the departments who continue to share their feedback and help drive what we build next. Explore the solutions built for your agency: zurl.co/ghTKe

Support matters most during moments like the NERIS transition. When reporting requirements shift, your team needs more than software. You need a partner who responds, adapts, and helps you move forward with confidence. What that looks like in practice: 🔹 Real support during your transition, not after 🔹 Guidance that reduces manual work and confusion 🔹 Confidence in reporting accuracy and compliance 🔹 A team that listens and takes action NERIS is a test of your systems and your support. Make sure both are ready. See what a supported transition looks like: zurl.co/tWlXM

ISO training credit is often lost because of documentation gaps, not the training itself. Common reasons departments miss credit: 🔹 Training categorized incorrectly 🔹 Missing documentation 🔹 Training conducted at non-qualifying facilities Strengthen your training program and make sure the work your crews are doing counts. Learn more: zurl.co/6Rkw2

ITM programs are evolving, but in many jurisdictions, the workflow is still disconnected. Reports exist, but deficiencies, re-inspections, and enforcement actions live in different systems. Join our webinar to see what a connected ITM program looks like and how bringing everything into one workflow helps improve compliance and visibility across your jurisdiction. It’s not too late to register. What we’ll cover: 🔹 Operating ITM directly within your Fire Prevention ecosystem 🔹 Connecting deficiencies to inspections, re-inspections, and enforcement actions 🔹 Real-time visibility into compliance across your jurisdiction 🔹 Standardized workflows that reduce administrative burden 📅 Thursday, March 12 | 3:00 PM ET Register here: zurl.co/mqWsS

Community risk reduction starts with connection. As Chief Eric Funkhouser shares, fire service missions go beyond emergency response. Prevention, education, and collaboration all play a role in building a safer and more resilient community. For many departments, the challenge is having the tools to consistently reach residents, share resources, and keep the public informed. Community Connect helps bridge that gap by giving agencies a simple way to connect with the people they serve. 🏠 Engage residents before emergencies happen 📊 Gather critical property and occupancy information 🤝 Strengthen prevention and preparedness across the community Learn how agencies are using Community Connect to support prevention and public safety: zurl.co/SCPxW

Connected ITM brings prevention and response together so crews arrive with the operational context they need. • Visibility into system impairments • One complete occupancy record • Compliance data connected to response Explore how modern ITM strengthens operational readiness. 🔗 zurl.co/3aO13

🎙️ TableTalk is here! We’re excited to launch TableTalk, the official First Due podcast, hosted by fire service leader and retired Assistant Chief Eddie Buchanan. Each episode features candid conversations with fire service leaders and innovators on the challenges shaping public safety today, including: • Managing growing operational demands • Using data to improve decision-making and accountability • Where technology is helping agencies strengthen readiness • The leadership and cultural shifts shaping the next generation of the fire service These are the topics leaders across the fire service are actively working through today. ▶️ Watch the podcast: zurl.co/FzVH8

Access to the right information on scene can change how an incident unfolds. When crews can see property data, hydrant locations, and pre-plan details in real time, situational awareness improves and decisions become more confident. That is the impact of connected pre-incident planning in the field. 📘 Learn how to strengthen your pre-incident planning strategy: zurl.co/Jvg7F

If deficiencies aren’t tracked to closure, compliance is incomplete. Too many ITM programs stop at report submission. Without a structured deficiency-to-closure workflow, enforcement becomes manual, fragmented, and reactive. First Due ITM connects inspections, deficiencies, pre-plans, and response into one unified occupancy record so your department can: • Track every deficiency through verified resolution • Strengthen enforcement authority • Improve visibility before crews arrive • Build scalable, connected compliance Close the compliance loop. Explore ITM: zurl.co/MXeNo

We had a great time at the 2026 Virginia Fire Rescue Conference and an even better evening at our First Due Happy Hour in Virginia Beach. We appreciate everyone who took the time to connect with our team and continue the conversation beyond the booth. Join us at an upcoming event near you: zurl.co/ZI7L8

Staffing and scheduling carry real operational weight. Balancing coverage, time off, and policy requirements leaves little room for error. In our recent customer feedback initiative, agencies using First Due consistently highlighted: • Reduced manual processes • Greater visibility into personnel data • More confidence in daily staffing decisions When scheduling is centralized and connected, leaders gain clarity across their operation. Explore the Scheduling and Personnel Product Guide: zurl.co/ywa5v

Compliance should not live in separate systems. When ITM connects to inspections, permits, hazards, pre-plans, and incident history, your department sees the full picture. ✔ One occupancy record ✔ Structured deficiency-to-closure workflows ✔ Visibility before response ✔ Built for long-term stability See what modern ITM should look like: 🔗 zurl.co/8tPKo

The move from NFIRS to NERIS is more than a reporting update. It is a foundational shift in how the fire service collects, analyzes, and applies data. In First Due TableTalk, Craig Weinschenk of UL Research Institute's Fire Safety Research Institute breaks down what this transition means, how it impacts departments, and why preparation matters. 📊 Modern fire incident documentation 🚒 Data that supports operational clarity 🔥 A look at what comes next Watch the full episode here 🎙️ zurl.co/mb4Bo

5 Step Guide to Confident NERIS Reporting As departments transition from NFIRS to NERIS, many are evaluating whether their reporting vendor is fully prepared to support NERIS reporting requirements. This guide provides a structured way to assess your vendor’s performance, identify potential gaps, and better understand your options moving forward. Download the guide: zurl.co/EZ2mq

First Due and OneDose connect clinical decisions at the point of care directly to the patient record. Structured data captured in OneDose flows automatically into First Due ePCR, reducing duplicate entries and ensuring what happens in the field is accurately reflected in the record. 🚑 Reduce manual documentation 📋 Strengthen protocol adherence 📊 Support QA and medical oversight See how the integration works and what it means for your agency. Register for the webinar: zurl.co/UauSm

Technology decisions in Fire and EMS are never about features alone. They are about readiness, risk, staffing realities, and the pressure to do more with less. We asked agencies what changed after adopting First Due. The themes that emerged were clear: • Reduced complexity across systems and workflows • Reclaimed time in daily operations • Clearer operational visibility • Stronger long-term partnership and support This blog explores what agencies are actually reporting and what it signals about the future of unified public safety operations. Read the full blog: zurl.co/Y4gZe

Reconstructing patient care after the call increases risk and documentation errors. First Due and OneDose connect clinical decisions at the point of care directly to the patient record. Actions captured in OneDose flow automatically into First Due ePCR. No duplicate entry. No guesswork later. 🚑 Protocol aligned support 📲 Real-time structured data 📝 Accurate patient records Watch the webinar to see it in action: zurl.co/n8ZaZ

Headed to the Virginia Fire Rescue Conference? 🌊🚒 Join First Due for Happy Hour on Wednesday, February 18th, at Murphy's Irish Pub in Virginia Beach. After a full day of education and time on the trade show floor, unwind with Fire and EMS leaders from across North America over great food, drinks, and conversation. Spots are limited. Register here to save your place: zurl.co/O1rD6

NERIS represents a major shift in how the fire service documents incidents and uses data to drive decisions. In this episode of First Due TableTalk, Craig Weinschenk from UL Research Institute's Fire Safety Research Institute reflects on the transition from NFIRS to NERIS and what it means for departments moving forward. - Why the shift matters - What leaders should understand - How research supports better outcomes 🎙️ Watch the full conversation: zurl.co/6wJ74