First Due

Who's actually on shift right now? If answering that takes a few phone calls, your staffing process is already working against you.   Every EMS response starts long before the tones drop — with a schedule that tells you who's covering, who's qualified, and who's ready to go. But for many agencies, that answer lives across spreadsheets, group texts, and a patchwork of full-time, part-time, and on-call providers.   This is Step 1 of our 9-part series, The Connected Journey — 5 signs your staffing process is quietly working against you:   📞 Confirming coverage takes calls, not a screen  🪪 Qualifications get checked after the assignment, not before  🏃 Open shifts go to whoever answers first  💸 Overtime creeps up unnoticed until payroll closes  🧩 A mixed workforce becomes a daily guessing game   The fix isn't more spreadsheets — it's one connected system for scheduling, availability, credentials, and callback.   Read Step 1: hubs.li/Q04pQVbs0   #EMS #EMSStaffing #FireEMS #FirstDue

Five different tools just to complete one inspection? There's a better way. In this live demo, see how First Due unifies inspections, permitting, invoicing, and occupancy management — with real pre-incident value baked in. 📉 Cut inspection backlogs with mobile-first, online/offline inspections 🔁 Kill duplicate data entry with one connected system 🛠️ Build your own forms, checklists, and permit types — no dev required 🔗 Feed inspection data straight into the response dashboard 📊 Track compliance at a glance across every occupancy Save your spot: hubs.li/Q04pxmHs0

Thinking about switching scheduling software? Making the switch doesn't have to be the hardest part. Watch our on-demand webinar to learn how a thoughtful implementation process can help your department transition with less disruption and greater confidence. Here's what you'll learn: 📂 Simplify data migration 👥 Encourage staff adoption 🗓️ Plan a smooth rollout 🚀 Go live with confidence 🎥 Watch on demand: hubs.li/Q04pdk950 #FireService #FireDepartment #Scheduling #PublicSafety #FirstDue

Join First Due at Pinnacle EMS for our sponsored session, Shaping the Future of EMS: AI as a Force Multiplier for Clinical Leadership, and see how leading EMS agencies are using AI to improve operations without adding complexity.    Discover how AI is helping agencies: 🎙️ Accelerate ePCR documentation with voice-driven charting 📋 Review 100% of patient care reports for QA/QI 📚 Turn field performance into targeted training 📈 Generate system-wide clinical insights that support better operational and clinical decisions   Using real-world deployments from active EMS agencies, we'll explore practical implementation strategies, governance considerations, and measurable outcomes across documentation, quality oversight, training, and compliance.   📅 July 14, 2026 🕒 3:00–4:30 PM PT 📍 Tidepool 2   We look forward to seeing you there!   #PinnacleEMS #EMS #AI #ClinicalLeadership #ePCR #QualityImprovement #EMSInnovation #FirstDue

CAL FIRE's selection of First Due as its statewide incident reporting solution is about more than replacing a reporting system. It's a strategic step toward improving data quality, standardizing documentation across one of the nation's largest fire agencies, and building a stronger foundation for future operational capabilities. 💪 🔥 We're honored to work alongside CAL FIRE as they standardize incident reporting across California. Read the full story in Fire Engineering: hubs.li/Q04nQGgX0 #FireService #CALFIRE #IncidentReporting #PublicSafety #FireTechnology

The first few minutes of an incident can shape everything that follows. 🚒 Captain Jeremy Maners of the Carmel Fire Department joins First Due TableTalk's Eddie Buchanan to break down a devastating school explosion response and the command decisions that kept a potential mass-casualty incident from becoming even worse. The conversation explores how pre-plans, accountability, communications, and strong command presence come together under pressure—and why preparation before the call is critical to success on scene. Watch the full episode: hubs.li/Q04nMl-S0

The City of Annapolis Fire Department needed a simpler way to manage training compliance and maintain ISO-ready records — without adding more work to crews. 🚒 With First Due Training & LMS, company officers can document drills in minutes while leadership gains fast, consistent visibility into training data and approvals. See how Annapolis streamlined training compliance with First Due: hubs.li/Q04n78Q00

Happy Fourth of July! 🇺🇸 Wishing everyone a safe and happy Independence Day!

Recruitment is only part of the equation. Today's law enforcement leaders are facing shrinking candidate pools, rising overtime, officer burnout, and increasing retention challenges. The question isn't just how to hire more officers—it's how to better support and retain the workforce you already have. Join this Police1 webinar to learn practical workforce management strategies that can help your agency: 👥 Improve retention and officer readiness 📅 Reduce overtime and burnout 🛡️ Strengthen operational resilience 📈 Stabilize staffing for the long term Hear from public safety leaders, including former Buffalo Police Commissioner Joseph Gramaglia, First Due's Seth Dinehart, and Brandon Rigaud, as they discuss how leadership and workforce management can help agencies navigate today's staffing challenges. Register today: hubs.li/Q04n6JTT0

🍁 Happy Canada Day! 🍁 Wishing everyone across Canada a safe, happy, and memorable Canada Day! 🇨🇦

⏰ Early Bird Registration Ends July 3rd at 11:59 EST! Join us in Nashville, Tennessee, September 21–24 for Unify 2026, the First Due User Summit for Fire & EMS professionals. Lock in early bird pricing before rates increase. At Unify, you'll have the opportunity to: 🎓 Participate in product workshops and focused training sessions 🎤 Learn from public safety leaders, industry experts, and technology innovators 🤝 Connect with First Due users from across North America 💡 Engage directly with First Due leadership and product teams 🛠️ Take advantage of expanded Success Lab support and networking opportunities Unify brings together the people, ideas, and technology shaping the future of Fire & EMS. 🎟️ Register now and secure your spot before early bird pricing ends: hubs.li/Q04mFMF90

Operational readiness starts with removing barriers. 🚒 Rachael Stabell joins First Due TableTalk to discuss why inclusion, properly fitting PPE, thoughtful station design, mentorship, and advocacy are not side conversations—they're readiness issues. The conversation highlights how creating environments where every responder can succeed leads to safer, healthier, and more effective teams, ensuring crews are prepared to perform when it matters most. Watch the full episode: hubs.ly/Q04l-y3T0

A successful software transition starts long before go-live. Join our webinar, "From Hesitation to Go-Live: How First Due Makes the Switch Easy," and see how departments are modernizing scheduling with confidence. Discover how agencies are: 🛡️ Reducing implementation risk 🤝 Driving staff adoption 📅 Staying on schedule during rollout 🚀 Achieving a smooth path to go-live Register now: hubs.ly/Q04ls7TC0 #FireScheduling #FireService #PublicSafetyTechnology #FirstDue #WorkforceManagement

🎤 Share Your Story at Unify 2026 We're looking for presenters who can bring real-world insight, practical lessons, and fresh perspectives to the Unify audience. We're especially interested in: ✅ Customer-led sessions featuring meaningful First Due use cases ✅ Industry voices and thought leaders sharing perspectives on the future of Fire and EMS ✅ Public safety leaders with lessons learned and operational best practices Whether your story is about improving response, streamlining workflows, strengthening interoperability, or driving better outcomes for your team and community, we want to hear it. Submit your proposal today: hubs.li/Q04lrPfq0

🚒 What if switching software was the easiest part of modernizing your department? Many fire departments know it's time to modernize their technology stack—but concerns about implementation, training, data migration, and disruption often delay the decision. Join our upcoming webinar, "From Hesitation to Go-Live: How First Due Makes the Switch Easy," where our implementation experts will walk through the proven process that helps departments successfully transition from evaluation to adoption with confidence. You'll learn: ✅ What a realistic implementation timeline looks like ✅ Proven change management strategies that drive staff buy-in ✅ How First Due minimizes disruption throughout the transition ✅ What to expect from kickoff through go-live ✅ Practical steps for a successful software transition 📅 Register now and reserve your spot: hubs.ly/Q04kPn_-0 #FireService #FireTechnology #FireDepartment #PublicSafety #FirstDue #DigitalTransformation #FireOps

Better information leads to better decisions. 💡 First Due CEO Andreas Huber joins Eddie Buchanan on First Due TableTalk to share how a line-of-duty death helped shape the mission behind First Due, and why putting critical information in the hands of responders before they arrive remains at the center of everything we build. The conversation explores the role of innovation, customer listening, and fire service expertise in helping crews make better decisions, faster. Watch the full episode: hubs.li/Q04kNFwr0

Unify 2026 is where Fire & EMS leaders come together to learn, connect, and shape the future of public safety technology. 🔥 Product workshops and hands-on training 📚 Expert-led sessions across First Due solutions 💡 Industry insights and technology trends 🤝 Networking with agencies and First Due leadership from across North America Join us in Nashville, September 21–24, for four days of innovation, education, and connection designed to help your agency get more from First Due and prepare for what’s next. Learn more and secure your spot: hubs.li/Q04k7vcx0 #Unify2026 #FirstDue #FireService #EMS #PublicSafety #FireTechnology #EMSLeadership #Training #Innovation #FireAndEMS

Fire protection systems save lives, but only when compliance issues are visible, documented, and addressed before they become risks. Managing ITM reporting through spreadsheets, emails, and disconnected workflows creates compliance gaps, delays follow-up, and limits accountability across stakeholders. First Due ITM helps fire prevention teams modernize compliance management with: 🔥 Real-time visibility into deficiencies and system status 📋 Standardized digital ITM reporting workflows ⚡ Faster follow-ups and accountability tracking 🏢 Connected occupancy, inspection, and response data Watch our on-demand webinar to see how agencies are closing compliance gaps, improving reporting visibility, and building a more connected approach to ITM management. hubs.li/Q04jzZXW0 #FirePrevention #ITM #FireSafety #FireInspection #FireMarshal #PublicSafety #Compliance #FireProtection #FirstDue

Training visibility shouldn’t start with exporting spreadsheets. Fredericton Fire Department is using First Due Training to streamline reporting, track thousands of annual training hours, and give leadership instant access to the information they need — all in one place. 🚒 See how they improved efficiency and simplified training management: hubs.li/Q04jdQc70 #FireService #TrainingManagement #PublicSafety #FirstDue

🚒 AI is redefining what’s possible in QA/QI. Henderson Fire and EMS is leveraging AI through First Due to move beyond traditional chart sampling and toward comprehensive, data-driven QA/QI across ~45,000 annual incidents. By reviewing every chart, their team can uncover trends faster, strengthen documentation, improve provider feedback, and create a more proactive approach to clinical excellence. This is exactly why we built these tools at First Due — bringing scalable AI-powered QA/QI capabilities to thousands of agencies and hundreds of thousands of calls across the country. The future of QA/QI is: ✅ Smarter insights ✅ Faster reviews ✅ More consistency ✅ Better outcomes Read more in FireRescue1: hubs.li/Q04hY0gK0