Fitbit Support

@residentchemist Hi, K. Sorry to hear this. Update the Fitbit app to the latest version, then log out of & force-close the Fitbit app before rebooting your phone & logging into the app to force a data refresh. If the issue persists, DM us your Fitbit account email, country you're in & full name. twitter.com/messages/compo…

My Fitbit not registering my workout has ruined my day cause I burned like 600 calories????

@ElenbaasTrevor Hi, Trevor. Sorry to hear this, and thanks for troubleshooting. Please check these battery-maximizing tips: support.google.com/fitbit/answer/…. If the issue still persists, DM us your full name, Fitbit email address, and country of residence, so we can investigate. twitter.com/messages/compo…

@FitbitSupport I have a charge6 purchased December 2024. Battery life has plummeted. It used to last a week, now about half a day. I haven't made any changes to settings etc. have restarted multiple times. Suggestions or should I toss it in the trash?

@spicexhoney この度はご使用いただいている Fitbitアプリの不具合の件につきましてご不便をおかけしておりますこと、申し訳ございません。 ご案内にあたり個人情報をいただくことがございますので、よろしければダイレクトメッセージで改めてご連絡をお願いいたします。 twitter.com/messages/compo…

まーたfitbitアプリの様子がおかしくなってるな。権限全部渡してるのにヘルスコネクトとの権限を確認しろって出る

@OldMonknCoke We apologize for the inconvenience. We have responded to your direct message; please continue the conversation there.

@FitbitSupport Please open your DM for me.

@FitbitSupport Hi, been a premium user for some time.However, this time around I had to cancel my annual subscription. I did that a couple of days before the renewal through the app store, yet the yearly charges got deducted from my account. So now, no premium despite having paid

@x20191219 こんにちは。 ご連絡ありがとうございます。 本件当部署でサポートさせていただきます。 Versa 3のペアリング設定につきましてご迷惑をおかけして大変申し訳ありません。 次のヘルプ記事の「ステップ 9: Fitbit デバイスをペアリングし直す」をお試しくださいませ。support.google.com/fitbit/answer/… 上記をお試しいただいても改善しない場合は、詳細な確認のためにお客様の個人情報をお伺いする必要がございます。お手数ですが、ダイレクトメッセージにてご連絡いただけますでしょうか。 ご不便をお掛けしているところ恐れ入りますが、よろしくお願いいたします。

@FitbitSupport お世話になります。 何回ペアリングしてもペアリング要求の画面が出ます verse3です。大丈夫でしょうか？

@SeidersTim @SeidersTim Hi, there. Sorry to see this. Please DM us your Fitbit account email address, the exact Fitbit device you have, full name, and your country of residence, so we can further assist you. twitter.com/messages/compo…

@FitbitSupport the problem is obvious. Suggestions please.

@forev_rr Hi, there. Sorry to hear this. Please update your Fitbit app to the latest version, force stop the app, & restart your phone. If it's still the same, please DM us your email address, full name, country of residence, phone's model, OS version, & the type of goal that won't save. twitter.com/messages/compo…

@FitbitSupport are you going to fix your app forgetting what i input as my goals and resetting

@Normal0sborn Hi, there. Mind if we step in? Battery life is affected by use and other settings. If you want to prioritize battery life, the tips on this link might help: goo.gle/batteryextend. DM us with your wife's Fitbit email, full name and your country of residence we can check. twitter.com/messages/compo…

@jc_writes_ My wife uses a fitbit inspire which would cost you 7-8k. Decent insights but requires charge every couple of days. If display isn't an issue, I'd suggest Amazfit Helio band. Best there is for another 1-2k more.

#Help Need suggestions for fitbit under 8k. Don't really have an idea on this. So help pls.

@Seraphimmm999 Hi, there. Sorry to hear this. For complete syncing tips, visit the 'Fitbit devices' section at this link: support.google.com/fitbit/answer/…. If it's a no-go, DM us your full name, Fitbit email address, Fitbit device model, & country of residence to check. twitter.com/messages/compo…

fitbit and phone getting out of sync with each other is going to finish me off WHICH NUMBER IS REAL 🤬

@stonerexicchai Hi there. Fitbit devices combine your basal metabolic rate (BMR) and your activity data to estimate your calories burned. You can visit this link to learn more about this: support.google.com/fitbit/answer/….

@Kool_Jokes Hi, there. Sorry for the trouble. If you've noticed a sudden decrease in your step count, please log out of the app, force quit it, restart your phone, and then log back in. DM us your Fitbit email address, your full name and country of residence, so we can take a closer look. twitter.com/messages/compo…

Is the pixel watch/Fitbit app still broken? I went from 7k to 6k steps for some reason

@sharad05 Hi, Sharad. Sorry to hear this. Thanks for troubleshooting. We don't have service centers in India because Fitbit repairs require factory conditions; parts may also be limited. For your privacy, please don't share details here. Please DM us your details so we can help. twitter.com/messages/compo…

@FitbitSupport Hi my Fitbit Watch Versa 3 is not showing display. Battery charged full. We tried hard reset. But no solution. Please advise. Do u have a service centre at Pune India or Explain any tricks to get it started. We are user Fitbit watch 2015. sharad.khekale@gmail.com

@kevingold91 Hi, Kevin. Mind if we step in? If these were the steps you took to change your temperature units: support.google.com/fitbit/answer/…, DM us and confirm your Fitbit email account, your full name, the device's model, and your country of residence, so we can help. twitter.com/messages/compo…

Is anyone else’s @FitbitSupport showing their weather in Celsius? I’m from Missouri and we didn’t go over the difference so I’m going to need Fahrenheit back please

こんにちは。 ご連絡ありがとうございます。 本件当部署でサポートさせていただきます。 Fitbitのバッテリーにつきましてご迷惑をおかけして大変申し訳ありません。 適切にご案内をするためには、個人情報をいただくなどございますのでダイレクトメッセージでのご連絡をお願いいたします。 お手数をおかけしますが、よろしくお願いいたします。

Fitbit充電できんようになった まだ１年使ってないのに…

@sharad05 Hi, Sharad. We're sorry to hear this. If your device stopped syncing, the likely problem is a connection issue. For troubleshooting tips, see: goo.gle/syncing. DM your Fitbit email, Fitbit device model, full name, phone model and its OS version so we can check. twitter.com/messages/compo…

@FitbitSupport my watch does not synch up Can u guide me

@PullmanSteven Hi, there. We understand you're experiencing issues with your Google Home, including Spotify playback, connection failures, and the inability to replay songs. For more information, see: support.google.com/googlenest/ans…. To help you better, please send us a DM. twitter.com/messages/compo…

Sometimes when I'm playing a song on Spotify it wont play on the Google home when I tell it to play Spotify. And sometimes when I press to listen on home group it just says connecting but won't connect. Also when I tell Google home to replay the song it doesn't. Can you help me ?

@xv_euphoria Hi there. We're sorry for the trouble. To help you understand how your Fitbit device calculates calories burned, see this article: support.google.com/fitbit/answer/… If you need further help, DM us your full name, Fitbit email address, and country of residence. twitter.com/messages/compo…

"Your old ass fitbit doesnt accurately show how many calories you burned" uhhhhh nuh uh

@StellaLunaYaps Hi, there. The info from our devices is for general wellness purposes and should not be used for medical purposes. Consult a health care professional for any health issues. For heart rate, see: support.google.com/fitbit/answer/…. DM us for further help. twitter.com/messages/compo…

Having a Tachycardia episode and finding out the Fitbit doesn’t accurately track my heart rate SUCKS.

こんにちは。 Fitbitカスタマーサポートです。 一度下のリンク内容をご確認ください。 support.google.com/fitbit/answer/… 問題が続くような場合は、よろしければダイレクトメッセージにて改めてご連絡ください。 その際、Fitbitアカウントへご登録いただいているメールアドレスをお知らせくださいませ。 お手数をおかけいたしますが、よろしくお願いいたします。

Fitbit全く同期しなくなって困るな。壊れた？？