Five9

#SmartMeteringSystems modernized its contact center with Five9, enabling omnichannel engagement, real-time visibility, and data-driven outreach. By replacing legacy systems, SMS improved efficiency, increased conversions, and enhanced customer experience. Get the case study: bit.ly/4fL1OZR @OnecomUK #PartnerPowered

Want to harness the potential of generative #AI in your contact center? This @Frost_Sullivan report dives into a comprehensive analysis of how LLM-driven generative AI makes improved customer experiences achievable for organizations of all sizes. Download now: bit.ly/3Rd4QOb

#Five9AIDay is almost here, and the agenda is packed. Join us for a power-packed morning where we're pulling back the curtain on #AI that's actually working in #CX. Less theory. More proof. See you there. 👇 five9.com/ai-day

"Let's not just put #AI in for the sake of doing it." When the market is moving this fast, it's tempting to jump in headfirst. Hear how Five9 and #Babble team up to curb the AI enthusiasm, focus on a "measure twice, cut once" strategy, and deliver practical AI solutions that actually move the needle for the contact center. Watch the full interview: bit.ly/4apA7nx

Legacy voice automation has hit a containment ceiling, leaving frustrated customers shouting "AGENT" while operational costs climb. Five9 Voice #AI Agents close this gap by enabling natural, human-like voice conversations that resolve complex customer inquiries. This guide provides a clear-eyed evaluation framework to help your buying committee modernize voice channels with confidence. bit.ly/4vBXHWy

#SONDA transformed its helpdesk with AI-powered solutions from Five9 and @Movigoo, unifying voice and digital channels while automating routine IT requests. ✅ ~27% increase in agent productivity ✅ 30% increase in call deflection ✅ 71% reduction in average wait times Read the full case study: bit.ly/3SfeMH1

Most quality programs only see a fraction of the customer story. Five9 Agentic Quality Management changes the game — analyzing 100% of interactions in real time with Generative #AI. See real-world results and leave ready to implement quality intelligence that elevates agent performance, boosts efficiency, and transforms every customer interaction into a competitive advantage. bit.ly/3QWelRp

Five9 commissioned @Forrester to conduct a Total Economic Impact™ study and examine the potential return on investment enterprises may realize by deploying the Five9 Intelligent #CX Platform. Read the full study: bit.ly/4xEv3Wm

The 2026 𝘍𝘪𝘷𝘦9 𝘕𝘦𝘸 𝘌𝘳𝘢 𝘰𝘧 𝘊𝘟 𝘈𝘸𝘢𝘳𝘥𝘴 are open, and we’re looking for the next wave of innovators who are pushing #CX and #AI forward and turning strategy into real business impact. Now it’s your turn. Are you delivering smarter, more seamless customer experiences? Submissions are open until July 15. Apply now: bit.ly/4xIPfq6 #CXAwards2026

AI in CX is no longer a future initiative. It's already here. 9 in 10 organizations are piloting or implementing AI in customer experience, and 9 in 10 decision-makers are already seeing positive ROI. Yet only two-thirds of consumers believe customer service has actually improved. Closing that gap is what separates AI adoption from AI success. Read the report to see what's driving the disconnect and how leading organizations are turning AI investments into better customer experiences. bit.ly/4oSC7uk

@iheartchm scaled to support rapid growth by implementing Five9 and @WaterfieldTech, improving call routing, reducing transfers, and enhancing member experience through automation and AI-driven efficiencies. ✔️ 80% of inbound calls identified, improving routing experience ✔️ Call transfers reduced from 48% to 4% ✔️ 400% increase in collections with automated preview dialing Read the full story: bit.ly/3SuLRia

We're excited to announce the appointments of Niranjan Vijayaragavan as Five9's new Chief Technology Officer, Rob Hornish as its new Chief Sales Officer, and Sven Linsmaier as Executive Vice President, Transformation and Strategy. These executive team updates come as Five9 continues to scale its AI-driven CX strategy and sharpen execution across the business. As customer and partner needs evolve, these leadership additions reflect Five9’s continued investment in the infrastructure to move faster, strengthen alignment, and deliver continued value to customers, partners, employees, and shareholders. Let's give a warm welcome to Niranjan, Rob, and Sven.👏 bit.ly/3QMXrVx

Five9 is proud to be named @Verint's Global Partner of the Year at Verint Engage 2026. 🏆 This recognition reflects the work our teams do every day to help organizations deliver smarter, more connected customer experiences, and the power of what's possible when great technology comes together. We also had the privilege of sharing the stage with two incredible customers. Kelly Josey from @PilotFlyingJ and Cole Lyons from @PennMedicine joined George Wilson of Five9 to bring that work to life, sharing how they're using Five9 and Verint to modernize CX, empower agents, and drive real business outcomes. bit.ly/4whcjuy

Save the date for CX Connect Americas 2026. 🗽 Join us in New York for two days of bold ideas, exclusive insights, immersive experiences, and high-impact networking with CX and technology leaders in the heart of Lower Manhattan. #Five9CXConnectNYC is where meaningful conversations and the future of customer experience come together. Why attend: ✔️ Monday, October 12: Optional trainings & certifications ✔️ Tuesday, October 13: A full day of keynotes and breakout sessions from Five9 and CX industry experts ✔️ Take away actionable AI and CX strategies you can apply immediately ✔️ Connection and networking with CX leaders, customers, and peers Registrations will open later this summer, pre-register now through this save the date to be first in line when registration opens and save time later on! bit.ly/4eGgoB1

That's a wrap on #CCWVegas 2026. A few takeaways from the week: 1️⃣ #AgenticAI is no longer hypothetical: @TruConnect and #TheALDOGroup are already live. 2️⃣ There's no universal #AI playbook. Know your "why" before your "what." 3️⃣ ROI is real: @MSUFCU handles 75% of chats via AI and cut call abandonment nearly in half. 4️⃣ Healthcare #CX is transforming: @AdventHealth and @Vitalant showed two very different, very effective paths. 5️⃣ The human element still matters most. Five9 Chief Legal Officer Tiffany Meriweather and the @CCWomenStrong Summit panel asked the hardest question of the week: where should human connection remain irreplaceable? Thanks to everyone who joined us. 👋 @CustContactWeek

What does it take to drive real business outcomes with AI? At CCW, Russell Bazon from our partner Cresta joined industry analyst Tom Brannen (OnConvergence) to discuss what they're seeing across leading CX organizations — from eliminating unnecessary customer contacts to striking the right balance between AI automation and human expertise. One theme stood out: the most successful AI initiatives start with clearly defined business outcomes, then align technology to deliver measurable results. We're proud to partner with Cresta to help organizations transform customer experiences with AI-powered insights, agent assistance, and intelligent automation.

At CCW, Dennis Blanco from our partner Verint joined industry analyst Tom Brannen (OnConvergence) to discuss how organizations can cut through the AI hype and focus on what matters most: delivering better experiences for customers and agents. A key takeaway from the conversation: AI isn't replacing people—it's helping them do their best work. By automating routine tasks and providing the right insights at the right time, organizations can empower agents to focus on the moments where human expertise makes the biggest impact. That's why our partnership with Verint is built on openness, flexibility, and a shared commitment to helping customers achieve measurable business outcomes while keeping people at the center of every interaction.

As AI transforms the contact center, security has to evolve alongside it. At CCW, Joshua Pikal from our partner Pindrop joined industry analyst Tom Brannen (OnConvergence) to discuss how organizations can embrace AI while protecting customers from emerging fraud threats. One key takeaway: delivering exceptional CX isn't just about automation—it's about ensuring every interaction is secure, seamless, and trusted. From passive authentication that reduces friction for legitimate customers to helping prevent fraud before it happens, security plays a critical role in every AI-powered experience. We're proud to partner with Pindrop to help organizations strengthen security, improve agent experiences, and deliver more confident customer interactions. Watch the conversation below. 👇

Partner Passport to Prizes at the Five9 booth 📍Booth 510 #CCWVegas @CustContactWeek

Feeling thirsty at @CustContactWeek? @Five9 has you covered. Stop by the @Five9 booth 510 for a refreshing mimosa and you get to keep the cool #Five9 glass! #Cheers🥂#CCWVegas