Loganair

⚠️ Weather Disruption: Saturday 4 April to Sunday 5 April 2026 A weather warning forecast is potentially affecting Loganair flights across the whole of Scotland, Northern Ireland and North England. 🔗to the latest travel information and airports affected: loganair.co.uk/news/weather-w…

@immi_croissant @SimonCalder Hello Immi, thank you for getting in touch. We are very sorry to hear about this, can you send us a private message and we can assist further. ^CG

Hi @SimonCalder, I’ve emailed too. Could you advise on @FlyLoganair? My LM0622 LHR–Kirkwall flight (22 May) had a technical fault and after ~9 hours with no clear rerouting I paid £450 via Glasgow + £200 hotel to save my weekend. Loganair won’t reimburse.

@kthodgson_h Hi, we have sent you a private message. Thanks. ^mw

@FlyLoganair @FlyLoganair can’t DM because your inbox is closed.

@FlyLoganair no response or updates to my compensation claim from a month ago. Can I please get an update? Your aircraft broke down and no other flights available from 12+ hours.

@Nellie964259 Hello. We would advise you to email our secondary tracing team via secondarytracing@loganair.co.uk. Thank you. ^mw

@FlyLoganair Afternoon Loganair, I have escalated this issue and still not had a reply from your secondary tracking system nor has there been an update on the online tracking site. Any information for me?!?

@FlyLoganair and @britishairways where is my luggage. SIX days from departing Heathrow to Orkney and STILL no bag. Please DM me and tell me where it is!

Hi there, we’re sorry your baggage is still delayed. For Kirkwall arrivals, Loganair staff at Kirkwall Airport hold primary responsibility for active tracing. If it remains unlocated after 7 days, the case is escalated to our secondary tracing team for further investigation.Thank you. ^mw

@FlyLoganair have been in near daily contact with them and have been told repeatedly that they can not investigate and will only contact me when 'it turns up' at Kirkwall airport. They tell me they can't (or won't or don't know how to) chase!

we’re sorry for the frustration this situation has caused. Unfortunately, our social media team is unable to assist directly with baggage tracing investigations. We would advise continuing to liaise with the Kirkwall Airport team, as they will be able to provide any updates as soon as they become available.^mw

@6pmIsWineTime Hello-Prices may vary between our direct website and codeshare partners because each airline manages its own fare rules and fare structures. Thanks. ^mw

@FlyLoganair why is your direct pricing higher than via codeshare partners?? #customerexperience

@6pmIsWineTime Good Morning, thank you for getting in touch. The cheapest fares can always be found directly on the Loganair website, other third parties may charge extra fees at checkout and use different fare structures. ^Cg

Good Morning, thank you for getting in touch. We do apologise for the cancellation to this mornings flight and for the inconvenience caused. Airport staff will be assisting all passengers with rebooking. If the passenger has not been offloaded please send us a private message with the booking details and we can assist further. ^Cg

Hey @FlyLoganair you've cancelled the Dundee flight from LHR this morning, but my sister can't move her flight onto BA because you haven't offloaded her yet, and your phone lines are not accepting calls! Help!

@RMcCarthy86 Good Morning, thank you for getting in touch and we hope you are well. Can you please send us a private message with your booking reference and we can look into this for you and assist. ^Cg

@FlyLoganair Morning, I've just made a booking with yourselves but my phone's autocomplete has added my middle initial in the surname box, which makes my surname look a little odd on the booking! Is there any way I can change this, please?

@saraduff Hello. Thank you for your interest in booking with Loganair. Can you confirm what route are you interested in booking ? ^Mw

@FlyLoganair Hi do you know when your April 2027 flights will go onsale please?

@wnewbigging Hello-Thank you for your email, and we sincerely apologise for the continued delay in resolving your claim.. Customer Relations are working through the claims in order and will be in touch via email once there is an update. Thank you. ^mw

@FlyLoganair please could you reply to my claim (ref number: 436942) which I made on 17 April 2026. Flight LM0343 from Edinburgh to Stornoway started to leak fuel from the wing when we boarded. The plane was unable to fly and a new aircraft had us arriving more than 3 hours late

Hello-Thanks for your message. Our Customer Relations team is currently working through a backlog of claims . They will be in touch with you via email as soon as there is an update regarding your compensation claim. We appreciate your continued patience in the meantime. Thank you. ^mw

@FlyLoganair Hi. I am still waiting for a response. Is there anything that can be done please? Thanks, it has been over a month.

@FlyLoganair hi! I hope all is well. I submitted compensation requests on 7th April and haven’t heard anything back. Please can you advise? Thanks

Good Afternoon, thank you for getting in touch. The discount applies to the net fare only and all information of the offer can be found via loganair.co.uk/tartansale/ included the terms and conditions. If you require further assistance please visit loganair.co.uk/customer-suppo… select contact us. ^Cg

@FlyLoganair so can you kindly explain to me how does the 20% off actually works ? Last week I was looking at flights from Edi to Exeter £219.91 so today I got an email promo code 20% off so I checked same flight £214.25 so even with 20% off it should be £175.93 RIP OFF!!

@silvergunner13 Good Afternoon, thank you for getting in touch. At the moment we plan to operate all flights as scheduled. If your flight is affected we will be in touch direclty with you to provide further information and assistance. ^Cg

@FlyLoganair I have a flight booked end of September, am I flying from Heathrow to Dundee or are u going to contact me re cancellation of the route??

Good Afternoon, thank you for getting in touch. All of our flights are scheduled to operate as normal and all Loganair fares are non-refundable. If you wish to change your flight or discuss options please call our booking team on 0344 800 2855 or +44 141 642 9407 if you are calling from overseas who will be able to assist. ^Cg

@FlyLoganair Disappointed you are terminating Heathrow-Dundee. Wish I’d not been loyal to Loganair for monthly visits. So back on BA to EDI & bus to Dundee. Other London Airports nonstarters. Nice if you can refund my flight next week and July so I invest my loyalty elsewhere.

Hello. Thank you for your message. Unfortunately, we are unable to assist with live baggage tracing or track missing luggage through this channel. As your journey involved multiple carriers, you will need to contact the final operating carrier directly, as they are responsible for tracing and updating the status of your bag.We apologise for any inconvenience this may cause.Thank you. ^mw

@FlyLoganair I checked in a bag in Aberdeen it never made it to my Gina destination as it never got loaded in Manchester can you dm me to help , thanks

@PeteMcN Hello. We would advise you to track the status of your flight via- loganair.co.uk/get-ready-to-f…. Please speak to our ground staff or any updates regarding your flight. Thank you . ^mw

@FlyLoganair Can you pls advise why LM598 this evening is already showing as delayed? Have we got another cancellation brewing?!

@kenco1994x Good Afternoon, thank you for getting in touch. We do allow trained assistance dogs on our flights with documentation, we unfortunately do not allow owner trained assistance dogs. ^cg

@FlyLoganair hey, so this is a dart question are owner trained assistance dogs allowed on your planes or must they be charity trained