Philippine Airlines

Thank you for bringing this to our attention, @AMNN0o0. We understand your frustrations regarding your cancelled flight and the challenges and uncertainty that arise due to the ongoing situation in the Middle East. We have sent you a direct message regarding this matter. Kindly check it at your convenience. Thank you!

@flyPAL I demand a FULL REFUND for the entire booking immediately as the journey is now broken due to your cancellation of the first flight. My trip is in 3 DAYS (March 24th). Please process the refund now. Booking Ref: 9PKEZG Cancelled Flight: PR655 Useless Flight: PR2938

Advisory: Change in Philippine Airlines' Email Domain Starting November 2024, emails will come from news@comms.philippineairlines.com, in addition to  noreply@philippineairlinesenews.com. To stay informed of the latest news, update your contact details: bit.ly/3y0M5E7

Hi, @jantzenboehm. We understand your concern regarding your current situation. We’d like to assist you further. However, we’re currently unable to send you a direct message due to your account settings. May we kindly ask you to check and adjust your messaging settings so we can reach out to you privately? Rest assured that we are here to assist you. Thank you.

@flyPAL we’re on state of emergency and philippine airlines refused to refund my husband his money when our house is flooded and we’re on an evacuation notice.

Hi, @ServiceIslam. Yes, kindly see below the address and contact details of our General Sales Agent for the Kingdom of Saudi Arabia – Almosafer Aviation Co. Ltd. 📍 Al-Madinah Al-Munawarah Rd, Mushrifah (opposite of Musadiyah Center) Jeddah 23332 2413 📞 +966 505431612 ✉️ pr_jeddah@pal.com.ph 🕘 Sun–Thu: 9:00 AM – 5:00 PM Fridays and Saturdays: Closed

@flyPAL مرحبا هل لكم مكاتب مطار جده او في مدينة جده

@Kiana_kan808 Hi Kiana, thank you for bringing this to our attention. We would like to understand what transpired during your trip with us. To look into this further, we will be sending you a direct message.

@flyPAL very sad flight PAL PR100. FA lied to me about meals offered. Making a formal complaint

@ftafeetftayat Hi, @ftafeetftayat. Please allow us to call the attention of your handler for immediate assistance. We also suggest to delete your public post containing your case number, as this may compromise your data privacy. Thank you.

@flyPAL Since feb 5th, I am still waiting for a flight refund. I was given the refund case number but no action after that. I have waited for an chat for hours without any agent solving the issue. I have sent many emails and no response. Unprofessional!!

Hello, Patty. Thank you for bringing this matter to our attention. We understand the importance of a smooth check-in process and we appreciate your feedback. We will be forwarding this to our airport partners for their information and appropriate action. If you need further assistance, please let us know and we will be ready to help. Thank you.

@flyPAL can you make the check in counter at Ho Chi Minh more organized, efficient and faster? Too slow!

Hi, @ftafeetftayat. Thank you for bringing this to our attention. We completely understand how confusing and concerning it can be to come across accounts claiming to represent us. Please rest assured that this is our only official X account, and we are taking immediate steps to report the suspicious account to prevent any further confusion. We also want to let you know that we are unable to send a direct message to your account. Should you need any assistance, please feel free to reach out to us here anytime, and we’ll be happy to help. We truly appreciate your vigilance and support.

@flyPAL Is this official? Or spam?

Hi, Rosie. We understand your frustration and appreciate you sharing your feedback. We’d like to assist you with your baggage concern; however, we’re unable to send you a direct message due to your privacy settings. Could you kindly check and adjust your settings so we can reach out? Rest assured, we’re here to help. Thank you!

HS! Any verdict on my baggage claim? @flyPAL . Im furious how you handle my luggage esp i have another up coming trip!

@Robinzm2 Hi, @Robinzm2. Thank you for reaching out and sharing your concern. We understand how stressful this situation must be for your parents. We’ve sent you a direct message to gather more details and assist you further. We appreciate your patience and understanding.

@flyPAL @flyPAL Why did u guys deny my elderly parents boarding with over an hour of flight time. They are travelling from India . My dad told you his health issues. Your flight left 45 min late!!! That’s 2 hours they could have got on. Now they are stranded in phillipines HELP!

@lesterdsinger You're welcome, Les!

@flyPAL Thank you! 🫰

Hi @flyPAL, asking for a friend. He has a non check-in baggage. Is it allowed to bring an extra bag (the plastic bag contains pasalubong) in addition to his luggage and laptop bag? Thank you!

Hi, @mycloudbaby. Thank you for bringing this to our attention. We understand how inconvenient it is to encounter an error while trying to purchase additional baggage. To assist you further, we’ve sent you a direct message. Kindly check your inbox so we can look into this and help you complete your request. Thank you.

hi @flyPAL my payment for additional baggage won't push through. it keeps telling me there is an error but no specifics. i use the same payment meyhod and details from booking the flight. i've been waiting to be connected to a live agent for 30 mins now

@ecyoj_18 Hi, @ecyoj_18. Thank you for reaching out to us. We understand that your flight has been affected by a cancellation. We have sent you a direct message to assist you further. Kindly check your inbox. Thank you.

@flyPAL Good day @flyPAL, i can't send you DM. I have concerned about my cancelked flight. Asking for assistance. Thank you.

@jaaayyyccc_01 Hair straighteners with cords are recommended to be placed in your checked baggage. Please note that acceptance of all baggage remains subject to the discretion of airport security upon inspection. Thank you.

@flyPAL How about the ordinary hair straightener?

@sigulanorn Hi, Kenn. Thank you for reaching out. For more information regarding our cargo services, please feel free to explore the following link: philippineairlines.com/ph/en/cargo.ht… You may also send an email to cargo_reservations@pal.com.ph for assistance with your bookings. Thank you.

@flyPAL do you offer same-day arrival sa cargo? Thank you!

Hi, Gminshie. Thank you for sharing your feedback with us. We understand your concern regarding the name correction fee. Please note that name corrections are subject to applicable charges, depending on your ticket’s fare rules and restrictions. We hope this provides clarity on how these fees are applied. Our team is ready to assist in reviewing your booking. Please don’t hesitate to reach out - we’re here to help. Thank you for your understanding.

Name correction of @flyPAL 1000 each. Mygod.

@pinkfive16 Hi, PINK5. Thank you for bringing this to our attention. We'll address your concern via direct message shortly. Thank you for your patience and understanding.

@flyPAL Sent u a DM. Thanks.

@Inonix99fan Hi, Cherrie. Thank you for reaching out. We’ve sent you a direct message requesting your booking details so we can assist you further. Kindly check your inbox at your convenience. Thank you.

@flyPAL cant manage booking to add baggage allowance.

Hi, 있사 𖧷. Thank you for sharing your experience on PR2864. We recognize that hearing crew conversations at volume can be distracting and take away from your comfort during the flight. We are reviewing this matter to reinforce our standards for onboard professionalism and discretion. Your feedback helps us ensure that our service environment remains attentive and respectful for all passengers. We appreciate you bringing this to our attention.

@flyPAL PR2864 flight purser + crew was just gossiping loudly during the entire flight. we could all hear what they were talking about 🥴