Philippine Airlines

@arnclain Thank you, Arn.

@flyPAL will be monitoring this, you may also reach out to me via emails arnclain_palencia@yahoo.com or arnclain17@gmail.com thanks

Can anyone from @flyPAL reach out to me? Malapit na rin ako magpost ahaha kasi I did everything, even emailed customer service pero dedma sila. I flew last Apr 29 SG to MNL 8PM moved to 11:30PM, more than 3 hrs delayed. The Heart of the Filipino pero wala namang mga puso hahah

@jnldominica Hi, Nikki! We’ll take care of the soul-healing part ✈️ — and we promise the journey will be worth it. See you onboard soon! 💙

I already know the next flight with you is going to heal my soul and drain my wallet at the same time. ❤️‍🩹💸 #ฟรีนเบค #เสน่หาวาโย

Hi, @arnclain. We regret if our previous communication caused any misunderstanding. Please be assured that your concern has been raised to the attention of our handling office, and we are committed to assisting you further. Thank you for bringing this to our attention, and we appreciate your patience as we work on resolving the matter.

@flyPAL Basahin nyo na lang yung reply nila and response ko na nagpatrigger sakin kasi ginawa pa kong sinungaling haha

@caleivymin Hi, @caleivymin. Thank you for flying with Philippine Airlines! We’re delighted to know that our cabin crew made your flight even more memorable. Comments like yours truly brighten our day. We look forward to welcoming you onboard again soon!

ramdam na ramdam ko ang pagmamahal ng @flyPAL, ampopogi ng mga FA!!!!! 😩😩 lalo na yung nasa flight 2820 last night, pogi tlaga huhu 😭

Hi, @casquero_o. Thank you for reaching out and sharing your concern. We understand your frustration regarding the changes to your flight schedule, and we truly regret the inconvenience this has caused you. To better assist you, we have sent you a direct message so we can review your booking privately. We look forward to your response so we can assist you further.

Hi @flyPAL, twice rescheduled flight under my booking.

@sarahxkris Hi, Sarah. Yes, pooling of baggage is allowed if the passengers travelling together on the same time, flight number, and date are checking in at the same time. Thank you.

Hi, Cherie. We appreciate your recognition of our MyPAL Assist Click To Call VoIP option and are glad to know that you found it helpful and convenient. We continuously strive to make it easier for our passengers to connect with our team whenever assistance is needed, and your feedback means a lot to us. Thank you once again for your support and for choosing Philippine Airlines!

You can talk to a real, live Philippine Airlines customer service agent instantly with their Click To Call VoIP option. This is gold in this era of AI. Kudos to @flyPAL! instagram.com/reel/DYDaxWZxU…

Hi, Rona. Thank you for bringing this to our attention. We understand your concern regarding your baggage claim and appreciate your patience during this process. We’d like to send you a direct message so we can gather additional details and further check the status of your claim. However, we are currently unable to do so due to your account settings. May we kindly request to adjust your settings so we can send you a message? Thank you.

@flyPAL BAGGAGE CLAIM (IB26-01-5416)...claim was approved in February and I have still not received payment ! Nor a response to multiple follow ups !

@bitchypre Hi, Pre. We appreciate you sharing your wonderful feedback! We’re glad to know that you had a good experience with our virtual agent. Should you need any further assistance, please do not hesitate to reach out to us. Thank you.

PAL's hotline virtual agent was good! 👏 Good job @flyPAL!

@rosy14aug This is noted, @rosy14aug. We would like to send you a direct message to further assist you however, we are currently unable to do so. May we kindly ask you to check your message settings so we may coordinate with you accordingly. Thank you.

@flyPAL It sends confirmation only ... i need e ticket

@flyPAL how to resend ticket to my email ?

Hello, Queen. We appreciate you reaching out regarding your refund request. Upon checking, we noted that your ticket was issued through a travel agency. As the refund process was initiated by them, we kindly recommend coordinating directly with your issuing agency for further updates regarding the status of your refund. Thank you for your understanding.

@flyPAL Until now I haven’t received my refund. Please assist. I have a case no. 03423894. Booking number: ZBQMAE

Advisory: Change in Philippine Airlines' Email Domain Starting November 2024, emails will come from news@comms.philippineairlines.com, in addition to  noreply@philippineairlinesenews.com. To stay informed of the latest news, update your contact details: bit.ly/3y0M5E7

Hi, @Gramckr1Ll37892. We understand your concern regarding the confusion around the flight timing and the inconvenience this caused to your travel plans. Please be advised that PAL flight schedules are published and communicated using a 24‑hour format across all official channels. While we note your concern regarding the guidance you received, we also recognize how this situation may have left you feeling unsupported. Your feedback regarding the information provided during your interaction has been noted and will be taken into account to help prevent similar situations in the future. Thank you for sharing your experience with us.

@flyPAL no it does not help, you guys gave me incorrect information. I asked a customer service rep and he told me AM not PM Shame on you guys. Left me high and dry. Wont let you do that again.

@BINI_ph Thank you for sharing your experience, BINI! We’re glad your flight from LA to Manila was smooth and comfortable. It’s always a pleasure to be your favorite “flight buddy.” We look forward to welcoming you on board again soon! ✈️

Flying home from LA to Manila was smooth, comfy, and hassle-free thanks to our fave flight buddy, @flyPAL 🛫🇵🇭😌 #BINI #BINI_Coachella #FlyPAL

Hi, Sam. Thank you for bringing this matter to our attention. Upon checking, flight PR2198 was held due to necessary maintenance requirements. Please be assured that safety remains our highest priority, and all decisions are made with the well-being of our passengers and crew in mind. Our airport team is also actively providing updates and extending assistance to all affected passengers during this time. Thank you for your patience and understanding, and we hope to serve you better on your future flights.

@flyPAL what's causing the delay sa PR2198 today?

Thank you for sharing your feedback, @hello_kreng. We understand your frustration, especially as flight disruptions can significantly affect travel plans and schedules. While our team continuously works to maintain on-time operations, there are instances where changes or cancellations may be necessary due to operational requirements and unforeseen circumstances. Please be assured that such decisions are made with safety and overall operational considerations as the top priority. If you need assistance with your booking or would like to explore available options for your travel, please feel free to send us a DM so we can further assist you. We appreciate your understanding.

Ang galing PAL! Cancellation of flight 10 mins before the flight!!! Ang husay!!!! @flyPAL

Hi, @MoathAl_3amri. We are closely monitoring the situation and recommend checking our official website and social media pages regularly for updates. You may also view your flight status here: philippineairlines.com/ph/en/flight-s… Please be assured that any changes to your flight will be sent to your registered email address. Thank you.

@flyPAL Dear Pal , My flight is scheduled on 28th of May from Riyadh to Manila will there be any cancellation due to tension in the area ? Thanks

Hi, TeKay. Thank you for reaching out and for bringing this to our attention. We understand how inconvenient it can be to experience issues during online check-in. To help resolve this, we kindly suggest clearing your browser’s cache or trying a different browser or device, then attempting to check in again. If the issue persists, please do let us know so we can further check and assist you accordingly. Thank you for your patience and understanding.

Beh, @flyPAL bakit sa tuwing magtsi check in online ako sa inyo,laging inaabot ako ng siyam siyam. Di makapag check in.nyeta naman antok na ako,ilang pindot na,laging sinasabi, TRY AGAIN LATER.

@stiffmeister_md We're glad you liked it, TG! We’re delighted to have had you on board and hope you enjoyed your flight. We look forward to serving you again soon. ✈️

Sobrang aliw talaga ng Safetynovela ng @flyPAL Ang witty lang 😊 I paid attention throughout