SAA - South African Airways

@alivankuik Hi Alison.We apologise for your damaged baggage and for the inconvenience caused by the lack of resolution from our baggage team. Please send us a DM with your file number , so we can follow up .#CareTeamAM

@flysaa declining a damaged baggage claim even though the damage happened in your custody and your staff advised me to submit it online. Arrived late, desks closed, then public holiday + weekend - reported first thing Monday. Feels unreasonable to reject this purely on timing.

We’re ready to connect with you at Africa's Travel Indaba 🙌 Join Team South African Airways at Stand ICC1802 at the ICC, Durban, from 12–14 May 2026 to connect, collaborate, and discover how we’re making travel across Africa and beyond more seamless than ever. #SAA #FlySAA #ATI2026

Flying the Flag higher 🛫🇿🇦🫡 #SAA #FlySAA #SAAfleet #ProudlySouthAfrican

Winter is here, but your travel inspiration is just heating up 🛫 Discover the May & June edition of @SawubonaSAA Magazine, your guide to African safari escapes, coastal retreats, and celebrating Africa Day through culture, cuisine, and creativity. With our expanding codeshare partnerships, your world opens up even further. Fly on our direct flight to São Paulo and travel seamlessly to Argentina with our Star Alliance partner, LATAM Airlines, connecting effortlessly to Buenos Aires with multiple daily departures and a flight time of just three hours. From the glaciers of Patagonia to the vineyards of Mendoza, Argentina is closer than ever 🇦🇷. Plus, enjoy wellness tips to stay on track mid-year and insider advice for planning your next adventure. Read onboard or download here | bit.ly/4cJ5vPl #SAA #FlySAA #SAAVoayger #SawubonaMagazine

@velocityviper00 Hi Hilda.We deeply regret any inconvenience.The turnaround time for our refunds is sixty working days.For an update on your reimbursement, you can reach them at +2711 978 1786.#CareTeamAM

@flysaa @flysaa Hi, It’s been nearly 60 days since my refund request and the money has not been returned to me. I have written numerous times but no one responds. I am very disappointed by the way SA Airways treats their customers when it comes to returning their money.

Beautiful on the outside, all inclusive comfort on the inside 🛫🇿🇦🫡 #SAA #FlySAA #SAAfleet

Hi Michelle.We’re truly sorry for the frustration and inconvenience caused by the delay in your refund. We completely understand how important this is, and we regret that the process is taking longer than expected. Our current turnaround time is up to 60 days, but we’d really like to help check on this for you. Please DM us your booking reference so we can look into it and assist further.#CareTeamAM

@awemasekind123 @flysaa @AfricanAirlines It is an actual joke .. applied for a refund because the flight they put us on does not work for us .. 60 DAYS to process 🤬

SAA is proud to be the official airline host of @AfricanAirlines Association's: 14th Aviation Stakeholders Convention and 3rd African Aviation Safety and Operations Summit, taking place from 17–20 May 2026 at the Johannesburg Marriott Hotel, Melrose Arch. We are offering up to 10% off SAA operated flights to Johannesburg. Utilise Promo Code AFRAA26 to qualify. Book here: bit.ly/4ugdmcZ. Ts & Cs apply. Aligned to this year’s theme, “Resilient African Aviation: Partnerships – Empowerment – Profitability,” we’re proud to support a more connected, capable, and sustainable aviation future. Register here: cvent.me/n1Z32O #SAA #FlySAA #SAAVoyager #ASC2026 #AASOS2026

Hi, therealfemi_We sincerely apologise for the inconvenience caused by the cancellation of the Windhoek–Johannesburg flight. We understand the urgency, especially with your onward connection to Lagos. Our Call Centre will be able to review available rebooking options or alternatives. Please contact them as soon as possible on +27 11 978 1111 (operates until 01:00) #CareTeam NN

@flysaa Greetings SAA. Just learnt that you canceled your morning flight from windhoek to jhb. Thats the only way to meet the flight home to lagos from jhb. What are my options?

@MarcBREDEU @lufthansa Hi MarcBREDEU, we are actively working on expanding our route network and will keep the public informed via our official media platforms as soon as we have updates to share. #CareTeam TM

@flysaa Greetings from Germany. I love the wonderful Springbok @flysaa . Please come back to Germany. I am fed up with service declining @lufthansa on my flights to JNB n CPT.

@Navy_Thoughts @awemasekind123 @AfricanAirlines Hi, We sincerely apologise for the frustration caused. The cancellations were due to operational reasons. We understand the importance of clear communication and appreciate you raising this concern.NN

@flysaa @awemasekind123 @AfricanAirlines And you’re not even giving a reason for the cancellation, just an email telling us you’ve cancelled the flights. Please account

@Navy_Thoughts @awemasekind123 @AfricanAirlines Hi Navy_Thoughts, we recommend confirming the current status directly with SAA Reservations on +27 11 978 1111 to obtain accurate and up‑to‑date information. We apologise for any inconvenience caused. #CareTeam TM

@awemasekind123 @flysaa @AfricanAirlines If you received the email and SMS, your flight was cancelled.

@awemasekind123 @Navy_Thoughts @AfricanAirlines Hi,Thank you for the feedback. We understand the concern and will take this into consideration, as notifications should ideally be sent directly to customers whose specific flights are affected. NN

@flysaa @Navy_Thoughts @AfricanAirlines Rather email the specific people who are affected directly

Hi, we sincerely apologise for the confusion. Some messages were sent while schedules were under review. If our agent has confirmed your flight is still operating, then your booking remains active. Please keep an eye on your emails/SMS for any updates, or contact our Call Centre on +27 11 978 1111 if you need confirmation. NN

@Navy_Thoughts @flysaa @AfricanAirlines Not necessarily. I called SAA and the agent said my flights are still operating, even though I got the email and sms

@awemasekind123 @Navy_Thoughts @AfricanAirlines Hi awemasekind123,We sincerely apologise for the confusion caused. NN

@flysaa @Navy_Thoughts @AfricanAirlines Then why did you send all those emails and sms to everyone booked in that period, if its only certain dates and certain flight numbers that are cancelled. This creates unnecessary stress!

@awemasekind123 @AfricanAirlines Hi awemasekind123, you can send it on our DM, or contact the call centre at +27 11 978 1111. Kindly note that they are currently experiencing a high volume of calls and operate daily from 06:00 until 01:00. #CareTeam NN

@flysaa @AfricanAirlines Is there an email or contact number that I can send my reference number to?

@Navy_Thoughts @awemasekind123 @AfricanAirlines Hi .Not all flights are affected; if yours is, our call centre will rebook you and provide you with a new itinerary.#CareTeamAM

@flysaa @awemasekind123 @AfricanAirlines When you say next available flight, do you mean on those same travel dates? My flight leaves JNB 21 May. Anything other than that date will be a big problem for me; it won’t be acceptable since everything else is booked according to that flight.

@awemasekind123 @AfricanAirlines Tebogo, just wanted to clarify that you're booked in the group of two on 16:40?

@flysaa @AfricanAirlines I'm unable to DM my number because you only accept messages from accounts that have premium subscription

@awemasekind123 @tebogonevile @AfricanAirlines Please DM us your reference number .#AM

@flysaa @tebogonevile @AfricanAirlines I will not post my reference on public forum. I will send it to you privately

@tebogonevile @awemasekind123 @AfricanAirlines Tebogo ,kindly send us your reference number .#AM

@flysaa @awemasekind123 @AfricanAirlines That's not saying much. Should we expect it to be done in the next couple of hours, days, weeks? Alternative arrangements obviously need to be made if this is to take longer than a few hours.

@awemasekind123 @AfricanAirlines Kindly send us your reference number.#AM

@flysaa @AfricanAirlines This is the email a lot of people have received. @flysaa you are dismissing our queries likes its not important. This has major travel implications for a lot of people. Please sort out your incompetence.