Forethought

Meet the industry’s first multi-agent, omnichannel AI for CX. 💬 One AI agent for chat 📩 One for email 📞 One for voice ➕ Data, insights, and recommendations for improvement Not just answering tickets—resolving them, from start to finish, with AI forethought.ai

We’re excited to announce that Forethought has been named “AI Agent Product of the Year” by TMCnet in their inaugural 2025 AI Agent Product of the Year Awards! 🏆 A huge thank‑you to our team and partners who made this possible. 🚀 tmcnet.com/topics/article…

60% of Support Issues? Solved before an agent touches them! AI is already handling the majority of support tickets for leading CX teams. Our AI in CX Benchmark Report showcases how agentic AI is increasing CSAT and resolution rates! 🔗 forethought.ai/ai-in-cx-bench…

💡 Companies leveraging AI voice agents like Forethought Voice see major improvements in efficiency & customer satisfaction.What’s the difference? True agentic AI.  Can we make 2025 the year of smarter support? forethought.ai/blog/introduci…

Join us May 29 at 10am PT for a webinar with Forethought co-founders Sami Ghoche and Deon Nicholas, and two guests. We’re unveiling two new AI agents built to help your support team work faster and more confidently across every channel: 🔗 Register now: forethought.ai/webinars/ai-ag…

Hiring more agents isn’t always the answer. Stronger CX teams come from better workflows, smarter onboarding, and giving agents the tools to succeed—like AI that handles repetitive questions so they can focus on what actually needs a human touch. 👉 forethought.ai/blog/8-tips-cx…

Most companies obsess over winning new customers, but a single bad support experience can erase all that hard work. 🏃 30% of customers walk after one poor experience. 🏃‍♀️ 90% leave after two or three. That’s churn you could have prevented. 👉 forethought.ai/blog/cost-of-b…

In our 2025 AI in CX Benchmark Report, we analyzed data from hundreds of CX leaders across industries—and the findings are clear: But here’s what stood out most: the teams seeing the greatest ROI from AI aren't just buying tools. 📥 Get your copy: forethought.ai/ai-in-cx-bench…

Our newly released 2025 AI in CX Benchmark Report, based on insights from 600+ CX leaders, makes one thing crystal clear: 👉 Agentic AI—AI that takes action—delivers far greater impact than AI that simply responds. 📖 Read the full report: forethought.ai/blog/cx-leader…

💡 Companies using voice AI agents like Forethought Voice see improvements in efficiency & customer satisfaction. Forethought Voice doesn’t just answer calls—it understands intent, retrieves knowledge, and automates resolutions for a better experience. forethought.ai/blog/introduci…

What happens when you combine a lean support team, a growing customer base, and Forethought? ✅ 35% of tickets fully resolved by AI ✅ 2x increase in self-service ✅ A team that finally has time to focus on strategic work 🚀 Check out the case study: forethought.ai/case-studies/f…

Stronger CX teams come from better workflows, smarter onboarding, and giving agents the tools to succeed—like AI that handles repetitive questions so they can focus on what matters. Here's 8 practical tips to help CX teams work smarter: 👉 forethought.ai/blog/8-tips-cx…

📈 40% growth. 0 new support hires. Scaling fast doesn’t have to mean scaling headcount. With Forethought, teams handle more without adding extra workload—automating resolutions and boosting efficiency effortlessly. Grow smarter, not harder. forethought.ai/case-studies/y…

Most customers dread calling support. Why?    They know they’re likely in for a frustrating experience.   With Forethought Voice, it’s different. Autoflows + agentic AI resolution = no more wasted time. Just AI that listens. forethought.ai/ai-voice-agent/

Not all AI is created equal. It’s easy to get caught up in the hype—but when it comes to impact, the difference is clear. ✅ Is the AI agentic? ✅ Can it handle real customer questions, not just simple ones? Faster support, smarter workflows, and real results for CX teams.

🚨 1 in 3 consumers will leave a brand they love after just ONE bad experience. Yikes! With Forethought Voice, brands can provide seamless, natural AI interactions that make every customer feel heard. Because in CX, every call counts. forethought.ai/blog/introduci…

Our recent survey found that less than 1/3 of consumers would be open to repeating a negative customer support experience 🤯 Yikes! The customer experience is broken, but it doesn't have to be. forethought.ai/blog/customer-…

Say 👋 to Forethought Voice Today, we’re bringing the power of agentic AI to phone support—changing the way businesses and customers connect. Hold music? Only if that’s what you want Dead ends and endless transfers? Nope. Just resolutions Learn more: forethought.ai/voice

By using AI to streamline support, Cotopaxi improved efficiency and kept their human touch—resulting in a 168% ROI. This case study is proof that you don’t have to choose between great customer experiences and operational success. More on how they did it: forethought.ai/case-studies/c…

Forethought has been named one of Destination CRM’s "AI Companies to Watch in 2024"! 🥳 Being recognized for our impact in this space is a testament to the work our team is doing every day. 📈 Thank you to our customers and partners for trusting us! destinationcrm.com/Articles/ReadA…