Fotis Routsis

@qrsupport @qatarairways What sort of joke is this reply? I have reportedly told you that I have contacted via DM, Chats and Emails and you still have not given a solution. How many more hours you will force me to write to ghost support ? 6 months and counting..

@froutsis @qatarairways @froutsis qatarairways.com/en/help.html

@qrsupport @qatarairways happy new year. 5 months and you have still not refunded me the amount i was forced to pay due to your error. Great job!

Happy new year! Welcome 2026 ✨ #QatarAirways #GoingPlacesTogether

@qatarairways @qrsupport @qatarairways I have sent numerous DMs, emails, Facebook Messages,Tweets. My case is that simple: - You made a mistake (you acknowledged it) - You caused me big trouble and stress - I had to pay extra 100+ Euros (or lose my entire trip) You deny any compensation. WTF ?

@froutsis @qrsupport @froutsis We are sorry to learn about your experience, Fotis. We are here to look closely your concern. Kindly DM us to be assisted accordingly. We will await for your response. Thank you.

@qrsupport @qatarairways so it took you 4 months of deep analysis and investigation that it is OK to pay 100+ Euros (plus a very stressful day) ... because you had an error in your systems? Do you even read people's claims?

@qrsupport @qatarairways Should we introduce you to the concept of Customer Care and probably the definition of words such as "urgent reminder", "promptly" and "apologize" ?

@qatarairways @qrsupport @qrsupport @qatarairways are you able to understand the concept of "urgent reminder" or "earliest" 76 days have passed since I started chasing you.

@froutsis @qrsupport @froutsis Hello, Fotis. We are sorry for the delay in solving the matter. We have sent another urgent reminder to the team. They shall be in touch with you at the earliest. We appreciate your patience and understanding.

@qrsupport @qatarairways thank you for your patience in answering all these tweets that you thank me for my patience. Great job..!! Your 24/7 support is obviously here just to post canned replies and there is no actual back office or helpdesk!

@qatarairways Your empathy is great but I have shared my details multiple times and you always "understand" the frustration, you provide no assistance and time goes by. BTW no-one is responding to my emails. No need for DM. Will keep asking here

@froutsis @froutsis Hi, Fotis . We empathize with the unfortunate situation you've encountered. Please DM us with more details for further assistance.

Cruising above the clouds.​ #QatarAirways #GoingPlacesTogether

@qrsupport @qatarairways when you mentioned that I could reply to your customer support email (instead of bothering you in DMs) this is how you imagined it?

@qatarairways @qrsupport @qrsupport @qatarairways so.. 40 days have passed. Great customer service!! Imagine if it was a complicated request..

@froutsis @qrsupport @froutsis Hello again. We are sorry for the delay in solving the matter. We have sent another urgent reminder to the team. They shall be in touch with you at the earliest. We appreciate your patience and understanding.

@qrsupport @qatarairways it has been over a month that your only answer on multiple DMs is "we are investigating@, you do not answer my case email at all. The screenshot here sums up the issue (this is 80% of your investigation here..)

@qrsupport @qatarairways @qrsupport @qatarairways 20 days later and you are still trying to figure out how to handle a case that is your fault? Unless this is a very common problem with your services and the service queue is huge..

@qrsupport @qatarairways @qrsupport @qatarairways so it took 5 days to get back to me to the DM where you just pointed me to submit a feedback form through your site. I did so and now 7 more days have passed and no reply. Still this is not considered "prompt assistance"..

@qrsupport had the worst booking experience and now I would like to know how to apply for compensation. Due to your mistake I overpaid (actually blackmailed) for re-booking of my flight and spend hours on chats and phones right before I get to the airport.

@qrsupport @qatarairways @qrsupport @qatarairways I would gladly continue the conversation via DM but since I sent my case 5 days ago nobody answered, not even a reply that someone is looking into it. After all my bad experience this is too much..

@froutsis @qatarairways @froutsis Greetings. For additional assistance, please continue to communicate with us directly through DM.

@qrsupport @qrsupport @qatarairways I have sent the requested DM with all the details of my case. I am waiting for your reply.

@froutsis @froutsis Hello Fotis. We sincerely apologize for the difficulties you experienced during your booking process. To assist you further, please DM us, and we will do our utmost to resolve this matter promptly. Thank you for your understanding.

@AskeBay Before I send you a DM (and wait for canned response) let me state the facts here: - You know for fact I never received my order. - I only communicated via eBay messages. - I opened the cases on eBay. Still you failed to protect me (instead you did protect the seller).

@AskeBay according to this ebay.com/sellercenter/r… I should be (as a buyer) be able to access the seller's public information but support refuses to do so. I have been facing a case with non responsive scammer and the support sticks to script answers only.