G2 Customer Support

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@Sergei_I_Am Hi Sergei Please reach out to us via our support channel linked below for information on specific orders g2esports.com/pages/support Thanks

@g2shop_support any updates on Jersey fulfilment? it's been 2 weeks since my order I also believe Express delivery was promised if ordered before October 1st.

@ssweiss_ Hi, Please DM us with an order number or send us a message through our shop support channels and we can check this for you

@g2shop_support 🫶

@g2shop_support Hello, can you help me with my jersey order please ? I put my order 10 days ago and still have no news :( Can you message me ? It is quite urgent because I need it for Wednesday 16 October 🥲 Thanks to anyone who can help me 🫶

@m4XXAMCS Hi, Please send us a DM with your order number and any issues you may have. Alternatively, please reach out to our Shop Support through the support pages linked below g2esports.com/pages/support

@g2shop_support can u help me pls

UPDATE! – The first batch of Jerseys have now arrived and are being stock checked, the first Jerseys have been sent for customisation and we should start dispatching non customised orders in the next 48 hours. Thank you for your continued patience.

2024 Pro Jersey Update.

We are aware that a small volume of customers may have received an automated email update about a historic order within the last 48 hours due to a system error. We apologise for any confusion on inconvenience caused. No action is required if you have received an email.

Hi G2 Family, we are sorry to say that we are experiencing issues with our Twitter support and would advise you to send your enquiry by email currently. EU and ROW orders: support-eu@g2esports.com NA orders: support-na@g2esports.com Thanks

@Saiftion Hello, How can I help you ? Rydell

@g2shop_support hello can you message me

@MarinkokoTim hey, can you please provide your order number and we will obtain further information regarding your order, Kind Regards, Jon

@g2shop_support I received an email saying it would be available Mid-April and then waited and waited and then emailed customer service again and received the same copy and paste email but with “mid-May”. I would like a real update or a refund.

Due to issues with our supplier, the 2023 Pro Kit jerseys will not ship until the 2nd week of March. We are very sorry for the delay and are working as hard as we can to get you your jerseys as soon as possible.

@N3V3E_ Hello N3V3E_, It seems that the Jersey in your order was out of stock when you made your order and is now out of reproduction. It should be shipped on Monday. I am very sorry for the delays of the pro kit 2023, thank you for your patience. G2 Esports - Rydell

@4_ladderane Hey there, sorry this was a limited edition drop and won't be restocked. P

@g2shop_support please tell me you'll get more of the year of the rabbit jerseys in sizes L or XL for NA shop please

@Leeloo992 Hi Leeloo992, apologies that you have not received a reply, could you please drop us a DM with your order number. P

@Sn0ring Hi there Please drop us a DM with your order number and we will take a look, apologies for the delay P

@natsudgr It should be ready and sent soon, it is currently waiting for pickup at the warehouse.

@g2shop_support hello my order number is #213767 Thank you !

@G2KingHades Hello VlrtKate, Here is your tracking number for your order : fedex.com/fedextrack/?tr… Hope this help you track it down. And sorry for all the trouble and the delays you have been facing. G2 Esports - Rydell

@VlrtKate @g2shop_support Same here

@natsudgr hey, can you please provide your order number and we will direct this to the correct department to investigate your order for you, thanks

@g2shop_support hello I ordered two weeks ago and I still have nothing can