GCP Weekly

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Now that the dust has settled after Google Cloud Next 2026, it’s clear - we’re in the Matrix. #googlecloud

Fixed an issue where chat disposition selections reset during wrap-up, particularly when Agent Assist was enabled. Fixed an issue where custom fields in dialer list uploads worked only if the column headers were in all caps 20/21

Fixed an issue where voicemails disappeared from the agent's queue and didn't appear in voicemail history or reports. Fixed an issue where the agent adapter displayed Escalated Virtual Agent Call instead of IVR Callback after connecting during a callback 19/21

Contact Center AI Platform update on April 10, 2026 #April_10_2026" target="_blank" rel="nofollow noopener">docs.cloud.google.com/contact-center… #googlecloud Google Cloud CCaaS prerelease notes Here are the prerelease notes for the next version of Google Cloud CCaaS 1/21