I’ve been thinking a lot about where UX is heading.
I think we’re moving toward a world where people interact less with software directly, and more with agents that sit on top of it.
Instead of opening a CRM, updating records, filling out forms, clicking through dashboards, and manually stitching workflows together, you simply tell an agent what you need. The agent understands the request, takes action across the right systems, and updates the underlying data for you.
That feels like a pretty major shift.
I’ve been experimenting with what that shift might actually look like in practice, asking myself questions like:
What does a CRM or business management system look like when the primary interface is an agent, not the software itself?
That question led me to build Daizy, a tool that applies this idea to a service business.
Daizy is an agent that lives inside WhatsApp.
It has memory and personality, can set up recurring jobs, manage customers, quotes, invoices, produce documents, connect to tools like Google Calendar, Notion, and Stripe, embed payment links, answer questions, search the internet, and help run the operational side of a service business, all from a WhatsApp conversation.
The conversation is the interface. The agent handles the work underneath.
Does it work? Yes.
Is it 100% perfect? Not yet.
But it feels like a glimpse of where our interaction with software is heading: away from dashboards as the primary experience, and toward agents as the layer people actually interact with.
You can check it out here: daizy.bot
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