DunnAI

Most SaaS founders don't realize this: There are two kinds of failed payments. 🧵

DunnAI is now featured on @BetaList. Stripe retries the charge. DunnAI talks to the customer. 👉 betalist.com/startups/dunnai

If you run a SaaS on Stripe: You have failed payments right now. Some are recoverable with retries. Some need a message sent to your customer. DunnAI shows you which is which — for free, in 5 minutes. No code. No engineers. No credit card. → getdunnai.com

Why 9 recovery personas? Because "Your payment failed. Please update your card." is not a message. It's a notification. A message considers: → Why the payment failed → What the customer needs to do → Your brand's voice → The right level of urgency DunnAI sends messages. Not notifications.

DunnAI is now live on @uneed_best. Stripe retries the charge. DunnAI talks to the customer. 👉 uneed.best/tool/dunnai

@reevolcom @reevolcom Thanks! Exactly — the recovery path has to match the failure reason. Hammering the same method is noise, not strategy. Curious what you're seeing on the B2B side with cross-border declines.

@getdunnai Congrtas @getdunnai ! Smart approach of classifying decline codes before deciding the recovery path. Same goes for B2B Global Trade - too many retry team just hammer the same payment method.

DunnAI is now on the Stripe App Marketplace. Stripe retries the charge. DunnAI talks to your customer. Not all failed payments are the same. An expired card won't recover no matter how many times Stripe retries it. DunnAI reads the decline code, classifies the failure, and reaches out in your product's own voice. Free until $49 is recovered. Install from Stripe 👇 marketplace.stripe.com/apps/dunnai

DunnAI is now on the Stripe App Marketplace. Open any customer in Stripe → see their recovery status instantly, without leaving the Dashboard. Free until $49 is recovered. marketplace.stripe.com/apps/dunnai

DunnAI's pricing model: Free until we recover $49 for you. Then $49/month. Why? Because if DunnAI doesn't work for your business, you shouldn't pay. One recovered payment usually covers the monthly fee. Everything after that is pure recovered revenue. We only get paid when you do.

The most common question we get: "Can DunnAI access my customers' card numbers?" No. And this isn't just our policy. It's technically impossible. Stripe never exposes card details through their API. To anyone. Including DunnAI. We see: payment status, decline codes, amounts. We don't see: card numbers, CVV, bank details. Ever.

There are 4 types of Stripe payment failures. 1. card_issue — expired, wrong number, wrong CVC → Customer must update their card → Retrying does nothing 2. funds_issue — insufficient funds, limits → Retry at the right moment → Timing is everything 3. bank_decline — bank blocked the charge → Customer needs to call their bank → Or use a different card 4. do_not_contact — fraud, stolen card → Don't reach out. Ever. DunnAI reads the decline code and knows which is which.

Stripe retries the charge. DunnAI talks to your customer. These are not the same thing. Retrying a expired card 8 times doesn't bring the money back. Sending the right message to the right customer on Day 1 does. That's the whole idea.

DunnAI handles both. For the ones Stripe can't fix, we reach out to your customers — in your brand's voice, with the right message for the exact reason their payment failed. Free until we recover $49 for you. → getdunnai.com

2. Stripe cannot fix these: ✗ Card expired ✗ Card number changed ✗ Bank blocked the charge → Retrying does nothing. The card is gone. Your customer needs to hear from you.

Most SaaS founders don't realize this: There are two kinds of failed payments. 🧵