Upserve by Lightspeed

@TinMusic Thank you for the additional information. We've reached out to the team and someone should be in touch to discuss this further. Please let us know if there's anything else we can do to help.

@getupserve This be would be a “luke-warm” response at best if this was just a one-off experience. Never before have I had to update my printers IP addresses, daily. Never before have asked for a receipt, and have waited a minute and a half. I’m the industry 90 seconds of wasted time kills.

.@getupserve The upgrade to Lightspeed has been nothing but dismal. Dropped items from checks, incomplete payments, continuously disconnects, and sometimes ironically slow. And not just my location, an issue at all other locations. Might as well get and ATM and just take cash.

@Finnegans_Pub Our payments processing partner is experiencing issues. Our team has been working with them through the night to try and get everyone back up and running ASAP. Your system should still capture payments in offline mode, which will then be processed once the issue is fixed.

@getupserve - Is there a system wide payment processing issue? LMK

@PiyushP0206 @FTC Hello, It looks like a temporary hold was placed on your card at the time of order but, since the restaurant didn't accept the order, it was canceled. The hold should disappear from your balance soon if it hasn't already.

@getupserve - A fraud charge was created for an order that was never fulfilled. I placed an order with Lan Ramen, Princeton. The order was never received (as per restaurant management). I was still charged for the transaction. #fraud @FTC

@HowieSee Hello Howie, Apologies for the frustrations you are experiencing. If you're still in need of assistance can you please DM us with the name and location of your restaurant? so that we may reach out to your account manager for you.

@getupserve You absolute atrocious support both on chat and phone (both disconnected me 2x) brought me back on Twitter to wonder how you even exist as a company, let alone a successful one.

@mikellr2 You should be able to send a DM now.

@getupserve Still waiting on being able to DM you and we are starting MONTH THREE if no response.

@getupserve another day of not receiving a call on an escalated ticket. Entering week 4.

@mikellr2 Hello! We would be happy to help you get in touch with a rep. When you have a moment, please let us know which business you’re affiliated with so our team can follow up with you. Thank you.

@getupserve Your Manger of Customer success is ghosting me. Who else can you put me in touch with?

@wendibh Hello Wendi, Sorry to hear about the issues you're experiencing. Could you please provide the name and location of your business so that I can pull up your account and flag it to the support team?

@getupserve has been the worst service ever for our restaurant. Can’t log in to reports to submit payroll. Credit card reader stopped working and NO SUPPORT response for two weeks.

@MMia666 Hello, if you are still in need of assistance can you please provide the name and location of your business so that we can reach out to the proper agent for you? Thank you.

Virtual restaurants are a growing trend, and one that any hospitality business should consider when looking to cross the gap into the online world, without the costs of opening a new restaurant. ow.ly/5O6O50FH9iJ

@PeoriaCraftBrew Hello, we just responded to your DM on Facebook regarding this issue. We will follow up shortly.

@getupserve Well @getupserve Please help us. I have been working with support all week long and no one can get me eligible to use the EMV readers that I had to get as a result of the V3 update. Please! I’ve spent hours with your support every day this week and it’s not resolved.

@hamletandghost Hello, We are actively hiring more support professionals to make sure that the needs of our customers are addressed. Thank you for being patient with us during this time.

@getupserve Any updates on support? It should not take 2+ hours to get help on quiet weeknights with no systems issues. What about implementing a call back option on phone support instead of forcing people to hold for 3 hours? #upserve #upservepos #pointofsale #restaurant

@rocker_o and any other necessary information. We'll work to recapture the affected payments and follow up with you as soon as possible. Thank you for your patience. (2/2)

@rocker_o As of now, the issue with FirstData should be resolved. If you need help with missing payments or unbalanced checks as a result, please email us at upservesupport@lightspeedhq.com with the affected check number, a photo of the payment receipt, (1/2)

@getupserve Has the First Data issue been resolved?

@WishboneChicago a photo of the payment receipt, and any other necessary information. We'll work to recapture the affected payments and follow up with you as soon as possible. Thank you for your patience. (2/2)

@WishboneChicago We apologize for the long wait time currently and any issues resulting from our 3rd Party Processing outage yesterday evening. If you need help with missing payments or unbalanced checks, please email us at upservesupport@lightspeedhq.com with the affected check number, (1/2)

@rjocore989 Hello, We’ve identified an issue with FirstData, Upserve's processing partner, that is causing some customers to experience offline mode. We are monitoring the situation and mitigating as best as we can until the issue with FirstData has been fixed.

@wdnsday @JulieVerratti Hi Amy, We’ve identified an issue with FirstData, Upserve's processing partner, that is causing some customers to experience offline mode. We are monitoring the situation and mitigating as best as we can until the issue with FirstData has been fixed.

@JulieVerratti @getupserve Oh yeah. I started out 71st in line with support, so I figured we weren't the only ones.

To the man who just said, "wow, well, you all came really highly recommended," when I told him our credit card system was currently down but I was working on it: you're right! I sabotaged our POS at 7:30 on a reasonably busy Saturday night JUST TO INCONVENIENCE YOU SPECIFICALLY.

@PanoGeorgoulis Hi Panos, We’ve identified an issue with FirstData, Upserve's processing partner, that is causing some customers to experience offline mode. We are monitoring the situation and mitigating as best as we can until the issue with FirstData has been fixed.

@polishqueen313 Hi Joanna, I just spoke to the team and they recommend trying these steps to reconnect your printer. #app" target="_blank" rel="nofollow noopener">help.upserve.com/s/article/Prin…

@getupserve really disappointed with our service