Glasses Direct

@Chopa734 Hi. Our standard replenishment time is around 2–8 weeks. Once received, they will be available to order via the website. In the meantime, to keep an eye on this frame, you may click “Add to favourites”.

@glasses_direct Hello. How long does it normally take to restock, out of stock glasses please?

@fgskiera Hi, we have already responded to your DM.

@glasses_direct sent you a dm

@oliviahayward11 Hi Liv! Thanks for reaching out. We're so sorry to hear about this. We've DM-ed you to ask for more information so we can advise further, please kindly check your inbox. Thank you and apologies for the inconveniences.

@glasses_direct only had my glasses6 weeks and they’re already broken!!

@TraacyJohnson @mrs__flo Awww thanks so much for sharing your experience, Tracy! We're glad you're happy with the service and the glasses you've received. We hope to be of service again in the future!

@mrs__flo I've just had two new pairs of prescription varifocal glasses from @glasses_direct £130!! I've used them for the past few years. Brilliant quality 👌

Right. I’m not letting this go. Hubby’s new glasses cost £700. 15 years ago I had laser surgery on the eyes, so that’s about 7 x £500 (conservative estimate) of two yearly eye tests which equals a saving of £3,500 Therefore, I have saved us enough for a diamond.

@Emmmmama54 Hi Emma! We're so sorry to hear about this. Unfortunately, we're unable to DM you, but we've now followed your account, so you can hopefully DM us to provide more details about the faulty glasses. Thank you and apologies for the inconvenience.

@glasses_direct please DM me as I can’t dm you. Glasses have broken and they’re less than 6 months old!

@Mikey_Houghton1 Hi Mikey! Thanks for reaching out. We're sorry to hear about what happened. So that we can look into this for you, please kindly DM us the email address and billing postcode of the account on the order. Thank you, and we'll be looking out for your DM!

@DJBrabrook We appreciate the feedback, Derek! If there's anything else we can help with, feel free to let us know. 😸

Why I hate cats...... Its tail knocked my glasses off the table unbeknownst to me, got up walked one pace forwards.... CRUNCH...... thankfully @glasses_direct order placed on the phone for £55 and exact same pair and a spare pair no extra cost. Can't fault them

@Kirstiee_Xox Hi there! We're sorry to hear about this. So that we can have this noted on your account, please kindly DM us the email address and billing postcode on the order and account. Thank you and we'll look out for your DM!

@glasses_direct Hi, I ordered the free frame trial just to advise you they are being posted back out to you on Monday

@carysxmarie Hi there! We're sorry to hear about what happened. So that we can better advise you on this, please DM us your email address and billing postcode. We'll be looking out for your DM!

@glasses_direct hi, I ordered a home trial but it's been delayed by Evri, I've tried to contact them but haven't heard back, not sure if it's best to go through you. Just worried I'll get charged even though I've not had chance to do the trial.

@claredurban Hi Clare! We're sorry to hear about what happened. Unfortunately, our stock levels are always fluctuating, and some frames may become out of stock even after purchase. We'll be sure to pass this on to all relevant departments to avoid the same instance from happening again.

@glasses_direct ordered varifocal glasses from you 14 Nov. Said to be in the lab on 21 Nov. Yesterday (12 Dec) I chased it up - told both pairs were out of stock. Misleading that I was not told this before. Have cancelled now and gone to @Specsavers but regret the wasted month.

@haylesinnvrlnd Hi Hayley! Thanks for reaching out. We have sent you a DM regarding this. Please kindly check your DMs. Thank you!

Hey @glasses_direct 10-14 days for a refund when the issue was due to your poor delivery ain’t great and doesn’t make me want to order with you again. Please can you sort this?! Pictures to remind you the state my glasses arrived in!

@tate_craig Hi there! We're sorry about that. Let's sort this out for you. Can you please DM us with the email address and billing postcode on the account? Thank you.

@glasses_direct on the 24th of November I ordered my glasses. It's now 12 days on and you email me to say the frames are out of stock. How can it take 12 days to realise. Or why were the frames not allocated to my order straight away. Unprofessional, i was expecting them soon

@AFCJdfutbol Hi! Regrettably, we can't use out of date prescriptions to make glasses. It is the date and recall of the prescription that keeps the values valid, therefore you must obtain a new copy of the prescription each time you have your eyes tested, even if the values do not change.

@glasses_direct can I use an old prescription from June 2021 please? My eyes are fine and I need new glasses as mine are in tatters, many thanks :)

@haylesinnvrlnd Hi Hayley! We're sorry to hear about this. Let's sort this out for you, can you please DM us your email address and billing postcode? Thank you.

So disappointed with @glasses_direct delivery company through glasses over my side gate where they sat in the rain for 3 days. Now all they do is steam up so need to be returned! Not impressed. As all paperwork got reduced to mush is just the label from your website enough?

@JustKaalin Lovely! Thanks for sharing your experience with us! All feedback from our valued customers is really appreciated. We look forward to being of service again in the future, and don't forget to recommend us to your friends and family!

Got two freaking pairs of glasses from @glasses_direct in the Black Friday sale. I had been thinking for aaaages to give them ago but was a wee bit worried. Anyways no need to worry because they are absolutely outstanding! Two pairs for less than £60! Buzzing! ✨️

@johntsmithlife Hi there! Thanks for sharing! All feedback from our valued customers is really appreciated. We look forward to being of service again in the future, and don't forget to recommend us to your friends and family!

@glasses_direct Super happy with this firm, excellent customer service.

@Lykova No worries. Let us know if anything else.

@glasses_direct Thank you very much for letting me know.

Hi @glasses_direct How long does it take from ordering to receiving the glasses, please?

@EchoLimas No worries. Let us know if anything else.

@glasses_direct Thanks for speedy reply. I will take a look at this

@glasses_direct hi , I am unable to add thicker lenses than 1.6 to your Polarised lenses and with your Transition Drivewear , am unable to add thicker lenses than 1.59 polycarbonate. Is there a reason for this as 1.67 would be preferable