Glasses.com

@nehapatol @nehapatol We are sorry that your experience caused you to have to reach out to us. Please send us an email at GLSocialCS@Glasses.com and we will get back with you shortly. Our agents are working hard to answer any email to this box within 24 hours Monday – Friday 9 am – 5 pm.

@glassesdotcom I placed an order for express delivery by paying 14$ more. Looks like my package says it’s delivered but I haven’t received it yet. I am trying to reach out to customer service and no response from them. Can someone look into this plz. Thanks

@darylhemeon @darylhemeon We're sorry to hear that you have not received your refund. Please send us an email at GLSocialCS@Glasses.com and we will get back with you shortly. Our agents are working hard to answer any email to this box within 24 hours Monday – Friday 9 am – 5 pm.

@glassesdotcom good afternoon - I sent an email checking on a long overdue refund. Could you help expedite immediately?

@cardiivee @cardiivee We apologize for your experience and would like to resolve your issue for you. Please send us an email at GLSocialCS@Glasses.com and we will get back with you shortly. Our agents are working hard to answer any email to this box within 24 hours Mon-Fri 9 am – 5 pm.

@mnstpdu08 @AmexOffers @mnstpdu08 Thank you for being a valued customer. We apologize for your experience and would like to resolve your issue for you. Please send us an email at GLSocialCS@Glasses.com and we will get back with you shortly.

@Greg_Sideyr We're sorry for your experience. Please contact us at GLSocialCS@Glasses.com and we will do our best to help you. During these days we are strengthening our customer service to guarantee you the best level for service and solve any issues rapidly. Thanks!

@SpeakSaysMe We're very sorry to hear this! Please contact us at GLSocialCS@Glasses.com and we will do our best to help you. Sincerely, Tye

@TracyADane We're sorry for your experience. Please contact us at GLSocialCS@Glasses.com and we will do our best to help you. During these days we are strengthening our customer service to guarantee you the best level for service and solve any issues rapidly. Thanks!

@glassesdotcom I returned my glasses that were made with wrong prescription at the end of May. My refund was promised for June 22. It’s June 30. Asked for supervisor to call me six days ago. Nothing and no return. Worst company ever

@rafdo We're sorry for your experience. Please contact us at GLSocialCS@Glasses.com and we will do our best to help you. During these days we are strengthening our customer service to guarantee you the best level for service and solve any issues rapidly. Thanks!

@glassesdotcom I can't get anyone on the phone, and your site doesn't give me tracking info (Status: Inventory fulfilled). Where is my order?

@TracyADane We're sorry for your experience. Please contact us at GLSocialCS@Glasses.com and we will do our best to help you. During these days we are strengthening our customer service to guarantee you the best level for service and solve any issues rapidly. Thanks!

@glassesdotcom so, I returned my glasses that were made with wrong prescription. My money hasn’t been refunded for over one month. I’ve chatted withCS, sent emails, nothing

@perfect25927136 We're sorry for your experience. Please contact us at GLSocialCS@Glasses.com and we will do our best to help you. During these days we are strengthening our customer service to guarantee you the best level for service and solve any issues rapidly. Thanks!

@Greatgamscisco We're sorry for your experience. Please contact us at GLSocialCS@Glasses.com and we will do our best to help you. During these days we are strengthening our customer service to guarantee you the best level for service and solve any issues rapidly. Thanks!

@prettynikynikky @LensCrafters @prettynikynikky We're sorry for your experience. Please email us at GLSocialCS@Glasses.com and we will do our best to help you. During these days we are strengthening our customer service to guarantee you the best level for service and solve any issues rapidly. Thanks!

@glassesdotcom I am still waiting for my glasses I ordered 3 weeks ago. And I'm tired of the covid excuse and that you provided me with incorrect tracking number. I should have gone to lenscrafters. @LensCrafters I would have glasses by now

@thisismikescott @thisismikescott We're sorry for your experience. Please email us at GLSocialCS@Glasses.com and we will do our best to help you. During these days we are strengthening our customer service to guarantee you the best level for service and solve any issues rapidly. Thanks!

Hey @glassesdotcom - I replied to your customer service email 8 days ago, and again yesterday and I've received 0 responses.

@MMez44 @MMez44 We apologize for the inconvenience. We are actively working through the emails as quickly as possible, however we have seen a large increase in emails so there will be a delay in response time.

@glassesdotcom Two days later. Still no response.

@glassesdotcom Very disappointed with your customer service. Never have I had a business acknowledge a mistake with an order and refuse to correct it until I received the incorrect product and applied for a return myself. All before the incorrect product has left your facility.

@WesleyLately We apologize for the delay with your order. We have temporarily reduced staff to comply with social distancing guidelines resulting in delays with orders. Please send us a private message with your order information, and we will research it for you.

Hey guys, FYI, never order from @glassesdotcom. It’s been 3 weeks and my glasses are now lost in the wind in the mail. I’m still sitting here with tape holding my glasses together.

@HamlinHammer8 Hi there and thanks for reaching out. Please check your private messages for information about our warranty process.

@glassesdotcom is it normal for my lenses to start peeling?

@thisismikescott Hi Mike. Hi Mike. We're sorry you had problems on our website yesterday. Please check your private messages for instructions that may help.

Sweet website you've got there @glassesdotcom. I'm one click away from buying glasses and you won't let me.

@joethemuench Please send us a direct message with more details about your concerns, and we will research and respond to you with more information.

@syn_eg6 We're very sorry for your experience. Please send us a direct message with details about your concerns so we can assist you.

@glassesdotcom you guys suck, this has to be the worst shopping experience I’ve ever had in my life