Google Play

@cimbal We understand your concern. Try the steps in this guide to request a refund: goo.gle/2t2h3tk. Also, we suggest setting up password protection to help prevent most unwanted purchases: goo.gle/39ghVLt. Thanks.

Hello @GooglePlay , my account was charged without authorization due to an accidental in-app purchase loop by a family member. The help center form isn't working for me. Please help me reach a support agent for a bulk refund. Thank you

Sorry to hear that, Alberto. If you have already submitted a request for a refund and it was denied, unfortunately we are unable to provide any additional options since the refund decision by the specialist team is final. Info for exceptions can be found here: goo.gle/2t2h3tk. Thanks.

@GooglePlay I need urgent help. My son made an unauthorized CA$77.96 purchase. Your automated refund tool immediately denied it, and now your online support forms are completely broken and throwing error messages. How can I speak to a human to fix this?

@smalltown88 We understand your concern, Geoffrey. Unfortunately, developer issues are out of our support expertise. The good news is we do have a team that can help! We recommend reaching out to @GooglePlayBiz for assistance. Hope this helps.

@GooglePlay - Experiencing issues with the review process for my app. I have responded to previous support tickets but have not received any further updates. I submitted an additional ticket for assistance, however it now appears that I am unable to submit any new tickets.

@youngAnurag We understand your concern, Anurag. Could you share more details about what's going on? We'll do our best to help.

@GooglePlay @bumble Hello @bumble please help. I have been emailing to your support team simce past 16 days, no help or even a reply has been provided yet. This way my subscription will end without even using it. If you wanted charity you could have asked me for it directly why duping me.@GooglePlay

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@Doryreads0401 Understood. We recommend you get in touch with the app developer as they will be in the best position to help you with this: goo.gle/360gizQ. Hope this gets resolved soon for you.

I hate seeing so many typos but I can't untweet it bc google replied so tappy might notice it.

@AdityaG02866318 Got it. We'd like to chat about this. Please follow us and let us know when you have so we can reach out over DM.

@GooglePlay Yes it is indeed correct and i think problem is with crunchyroll rather google play

Help me i am facing issues with my account because I paid my subscription through @GooglePlay and now I have to contact customer support every week to get my subscription back as I get my subscription close temporarily due to some bug @Crunchyroll

@suraj_2107 Understood. We want to help. By following us, we can discuss information about your account without making it public. Please follow our handle and let us know when you do so we can assist you over DM!

@GooglePlay Too slow response

Application not downloading since last 10-12 days 99% complete than stuck and can't download error comes #GooglePlayStore @GooglePlay

@AdityaG02866318 Sorry to hear that. Could you confirm if you've signed in with the correct Google account? Keep us posted.

@GooglePlay Whenever I try opening crunchyroll whose subscription I had paid from Google play, it just shows me free account and according to crunchyroll it's an issue specially with payments done from third party apps like/especially google play

@MrMtnzMs Understood. We'd like to look into this for you. Let's move the conversation to DM.

@GooglePlay Just followed. Thanks for replying

Share a piece of gaming advice you’d give to your younger self in the replies below 🧠👇

@Doryreads0401 @Doryreads0401 We understand your concern. You can learn about accepted payment methods based on your country here: goo.gle/2ENHMfR. Hope this helps.

@GooglePlay I am trying to purchase through google play on Tappytoon App. It's based in Korea where I live. But all payment options say 'unavailable in your country'. I have the full payment page screenshot but it has my credit card information so I can't post it here.

Is anyone else having issues with Tappytoon? It no longer clmes when I search in google play and I can't make any purchase on the app or use google play points.

@MrMtnzMs Sorry to hear that. Could you please follow us and let us know when you have so we can reach out over DM?

@GooglePlay I was removed from a Play Points League Event that's current without a specific reason being provided. I have an open support case with no resolution. Can we take this to DM?

@Jide_Chad We understand your concern. Have a look at this guide to add, remove or edit your Google Play payment method: goo.gle/37eSMiS. Hope this helps.

@GooglePlay That particular bank card's only option is to "Update" I do not see an option of removing it. By updating, I'm asked to provide a picture of it and a government ID. Ironically, I can't trace the card on any of my accounts.

I have got one card on my Google Play that has refused to be deleted and every other card I added has been unavailable because of this card. How do I get it off, please? I need more Google storage please!

@MrMtnzMs We hear your concerns. Help us with more details without revealing any personal information. We'd like to help.

@GooglePlay Not publicly because I would reveal personal information. I tried support over the phone and it was useless.

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@MrMtnzMs We understand your concern. Could you tell us more about what's going on without revealing any personal information? We're here to help.

@GooglePlay I would say to my younger self that Google has the worst customer service on earth. I was removed from a Play Points League, after 30 minutes in the phone, no answer was given and cannot be given. Can't be transferred to someone to give me an answer. Trillion dollar company BTW

@JafarShehu13 Hmm. We've already sent you a direct message about this issue. Could you check your inbox and respond? We can assist from there.

@GooglePlay @EASFCMOBILE Ok

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@rbjorklu92 That doesn't sound good, Ricky. We take these reports very seriously and appreciate you reaching out. Please submit your feedback here so our team can investigate: goo.gle/2UvqCwA. Hope this helps.

@GooglePlay @EASFCMOBILE Scam apps is starting to get out of hands on play store time to fix it and have better control over you Google Play store and ban scammer accounts completely and not only the app.