Google Play

@guenaflex Sorry for the delayed response, Gwen. We'd like to chat about this. Please follow us and let us know when you have so we can reach out over DM.

@GooglePlay @googlechrome @sundarpichai how to contact customer support for Google Play ? need to speak to human person. Need ph# email etc Anyone knows, please help ? thanks. This is regarding Transaction ID 1PW53986VN8597301

@ThriftPro001 Sorry for the delayed response. If the charges you don’t recognize are on a Google account you own or control, report the charges via this form: goo.gle/44WeyFq. Thanks.

@elonmusk @X @GooglePlay @SafaricomPLC Charged KES 4,500 for SuperGrok without consent. Trial on one email, billed another via M-Pesa. No confirmation. Refund this immediately.

@SandeepX23 @RBI @SandeepX23 Sorry for the delayed response. We'd like to look into this for you. Let's move the conversation to DM.

@GooglePlay Hi, I was unauthorizedly charged via auto-mandate on 3 March 2026 even though I had cancelled my Zoom subscription on 1 March 2026. Zoom has already confirmed the cancellation. Please investigate and issue a refund at the earliest. Ss attached👇@RBI

@khawrzm Sorry for the delayed response. We'd like to look into this for you. Let's move the conversation to DM.

@CST_KSA @SDAIA_SA — PDPL Article 29 directly governs cross-border data flows of the kind documented in DRAGON403. 730+ days of audio exfiltration under one Google Play case is regulator-grade.

Operation DRAGON403 concludes 24-month forensic analysis of 70+ Chinese-origin Android apps active in the Gulf, documenting systematic audio exfiltration.

@KarenSu92044521 Thanks for following us. We'd like to look into this for you. Let's move the conversation to DM.

@GooglePlay Alright I followed you. Can you please fix this it 8s going to overdrawn my account.

Wish managing your subscriptions was easier? Wish granted ✨ With Google Play you can: 🗺️ View all your subscriptions at a glance 🔒 Keep your payment info secure 🎁 Earn points on payments that can be redeemed for rewards Learn more here: goo.gle/41QSP2x

Olá! Para fazer upload para o Google Drive: Abra o Files > Toque em 'Procurar' > Escolha uma categoria ou um dos dispositivos de armazenamento > Pressione e segure em um ou mais arquivos para selecionar > Menu de três pontos no canto superior direito > Fazer backup no Google Drive. Esperamos ter ajudado.

vcs também tão com dificuldade de subir arquivo do celular pro google drive? não é possível meu deus fica dando erro TODA HORAAA simplesmente tenebroso alguém me ajuda

@manupurba1 We understand your concern. Let's try the following & check if your device is supported: goo.gle/2wPiGwA. -If it isn't, please contact the manufacturer. -If it is, give these steps a try: goo.gle/2tPy0rx. No luck? Contact the app developer. Hope it helps.

@GooglePlay android not respondig. if you are a solo developer, your appplication may get penalty from play store. #techtips #technology #learning #worldwide #sorotan #followerseveryone #follower #followersreels #pengikut

@NishS3308 We understand your concern, Nishank. We'd like to chat about this. Please follow us and let us know when you have so we can reach out over DM.

@GooglePlay Saw an unauthorized charge on my credit card for a subscription which was cancelled, I have raised a request for review , claim ID:6922-1242-1479. Could you please support to issue a refund.

@pranavrshah Sorry to hear that, Pranav. Just to confirm, have you tried the steps in this guide to request a refund on Google Play: goo.gle/2UC4Cyx? Keep us posted.

@Google @GooglePlay seeing an unauthorized charge on my credit card. Have raised a request for review, haven’t heard back. Can you please take a look?

@luonghoan82 Got it. We've already sent you a direct message about this issue. Could you check your inbox and respond? We can assist from there.

@GooglePlay @Fortnite I've followed you but I cannot send a DM to your account. Could you please message me first? I need help with Case ID 6-1338000040630. Thank you!

How to find out if your coworker plays @Fortnite: Crank a 30-foot tower of 90s around their desk and see what they do.

@RohanKu37490111 We understand your concern, Rohan. Try the steps in this guide to request a refund: goo.gle/2t2h3tk. Also, we suggest setting up password protection to help prevent most unwanted purchases: goo.gle/39ghVLt. Thanks.

By mistake i made a transaction of rs 1 and rs 699 deducted from my account (app name - Story tv) from playstore . so kindly requesting you to refund my money as fast as possible.  Here is my details. Translation date:- 03/05/2026 Paid by :- google pay autopay @GooglePlay

@amanujiaku "Olá Pode não ver a opção para alterar o país do Play se: - Alterou o seu país no último ano - Actualmente não está num novo país - Faz parte de uma Biblioteca de Família do Google Play Mais informações: goo.gle/2ERlv0X. Esperamos que isto o ajude."

@GooglePlay já mudei o país, para o país atual que estou, já cancelei assinatura do país anterior, já atualizei o app, mas ainda continuam dando erro na hora de pagar o app ou qualquer ação que faça pagando com o Google pay, não sei oq fazer

@luonghoan82 @Fortnite @luonghoan82 That doesn't sound good. We'd like to chat about this. Please follow us and let us know when you have so we can reach out over DM.

@GooglePlay @Fortnite @GooglePlay I need an urgent update on my Case ID: 6-1338000040630. It’s been over 24 hours with no resolution regarding an accidental 12-month charge by CamScanner. Please help me review this manually. Thank you. #GooglePlay #CustomerSupport #Refund

@karthi4052 @Paytm @Paytmcare @ICICIBank_Care @karthi4052 We understand your concern. As the transaction has been declined, any amount debited would be credited back to the same payment method used. We recommend reaching out to the corresponding payment method's support for further assistance on this. Hope this helps.

@GooglePlay as per google it is showing cancelled, but @Paytm @Paytmcare @ICICIBank_Care telling to contact you. i have to go to banking ombudsman now if i am not getting back my money

@GooglePlay autopay charged even after cancellation of subscriptio well before renewal, you show zero charges, bank and paytm says to contact you. please refund

@xsingxxx Got it. Just to confirm, have you tried all the troubleshooting steps listed here (see "Fix problems changing your Google Play country") after creating a new payment profile: goo.gle/2ERlv0X? Keep us posted.

@GooglePlay Thank you for your help, I clicked on the link to check my home address, and all the addresses are in the United States.

@getridofthought Got it. We'd like to chat further about this. Let's move the conversation to DM.

@GooglePlay Done. Please reach out via DM so the issue can be resolved.

AI has completely eroded customer service. Got like, ~15 bucks in my google play account - cannot buy a thing. Always tells me "cannot complete transaction, fill out form, error code or-hdt-01". I fill out the form. Do the process. Ya wanna know the answer I always get? In sc:

@GodwinDevFX Hi Godwin. Unfortunately, developer issues are out of our support expertise. The good news is we do have a team that can help! We recommend reaching out to @GooglePlayBiz for assistance. Hope this helps.

@GooglePlay @Fortnite Hi @GooglePlay I am a Nigerian developer trying to create an organization account on Google Play Console. I need a DUNS number but Nigeria is not listed on the D&B website and the Nigeria D&B office is charging $537. Google says DUNS is free. Please help me resolve this.

@offerdaling Hi there. If you're seeing inappropriate or excessive pop-ups and ads in your games, please report this to the developer as these aren't managed by Google Play. Find the app in Play Store & share your feedback as a review and rating for their game app: goo.gle/360gizQ.

Dear @GooglePlay, I'm pretty happy with my android phone but I'm getting tired of clearing notifications for random stuff when I'm just trying to update my apps. Put ads somewhere else please.

@KamsyKenneth00 @KamsyKenneth00 Thanks for follwoing us. We'd like to look into this for you. Let's move the conversation to DM.

@GooglePlay 3 days has passed... So I'll have to pay again on 30th May when I didn't use a month of premium subscription??

@Premium I subscribed to X Premium via Google Play (payment successful, active until May 30) but features still not activated on my account @KamsyKenneth00.. Can't message you because I'm not Premium. Please help!

@xsingxxx Hmm. Just to confirm, have you created the payment profile associated with your current location [See section “Change your home countries”]: goo.gle/33KtA34? Let us know and we'll do our best to help.

@GooglePlay No, I have not changed my Google Play country in the last 90 days. My Play country and Google Payments profile are both US, and my Play balance is in USD.