Google Play

@AbdoMohamed429 Got it. Could you please follow us and let us know when you have so we can reach out over DM?

@GooglePlay Yes i do

@GooglePlay @GooglePlay I’m facing a payment issue on Google Play. It says my country doesn’t match my location, even though I’m in Egypt and my account is set to Egypt. I’ve already contacted support but no solution yet. Please help.

@TracieLang54388 @FetchRewards @TracieLang54388 Sorry to hear that, Tracie. Could you try connecting to a different network (preferably WiFi) to see if it works fine? Keep us posted.

@FetchRewards the app won't load so I un-installed and the @GooglePlay store for 3weeks gives an error and won't install or even open your app link!

@BeingPolitical1 That doesn't sound good. We'd like to chat about this. Please follow us and let us know when you have so we can reach out over DM.

25 days and still my issue is not resolved. @nikitabier @premium @X @elonmusk

@muhammadsaad461 Understood. We'd like to look into this for you. Let's move the conversation to DM.

@GooglePlay still waiting for your reply on khan890896@gmail.com Dm me at this email please .

@muhammadsaad461 We understand your concern, Saad. Could you please follow us and let us know when you have so we can reach out over DM?

@GooglePlay how do I reach out ?

@vvbellur Understood. We'd like to chat about this. Please follow us and let us know when you have so we can reach out over DM.

@GooglePlay Why would i want to change my country? 😭 I had no issues with any of the earlier transaction. Please look into it instead of asking me to jump hoops!

@GooglePlay hello I'm trying to upgrade to a paid plan of @claudeai via Google Play. Every time I hit subscribe, I get an error message. The country is set to India everywhere! Trying via Pixel 3 XL & Pixel 10. Same error. Tried via mobile data, force shut app, cleared data. Help

@D1vyanshuk Got it. We'd like to chat further about this. Let's move the conversation to DM.

@GooglePlay Thank you for responding. I’ve followed your account and would appreciate connecting via DM to share the complete details, screenshots, and refund timeline for review. @GooglePlay

Very disappointed with my refund experience involving @GooglePlay and @LinkedIn. In March, LinkedIn confirmed my refund of ₹1,387.50 would be credited to my original payment method within 7–10 business days.

@maahi_artist We understand your concern. If you have already submitted a request for a refund and it was denied, unfortunately we are unable to provide any additional options since the refund decision by the specialist team is final. Info for exceptions can be found here: goo.gle/2t2h3tk. Thanks.

My cousin child is purchased mistakely without my permission using my upi so I'll apply refund but google response refund denied but why I'm not purchase accidentally purchase child I'll Do mail google response contact krafton but why my relationship with you@GooglePlay @Google

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@imabdulsami5 @Google @googledevs @imabdulsami5 That doesn't sound good. Unfortunately, developer issues are out of our support expertise. The good news is we do have a team that can help! We recommend reaching out to @GooglePlayBiz for assistance. Hope this helps.

@GooglePlay , @Google, @googledevs me $25 for Play Console on April 23. Order cancelled. No refund. Support emails bounce. Play Console inaccessible. 20 days and no resolution. Please help. #GooglePlay #GoogleSupport

@Divyanshuk49292 That doesn't sound good, Divyanshu. We'd like to chat about this. Please follow us and let us know when you have so we can reach out over DM.

@GooglePlay @LinkedIn After waiting, I was told the refund had been added to non-transferable Play balance instead of my original payment method. I followed all instructions and kept checking for updates. Requesting a proper review and fair resolution. #GooglePlay #LinkedIn

@vvbellur Got it. Just to confirm, have you tried all the troubleshooting steps listed here (see "Fix problems changing your Google Play country") after creating a new payment profile: goo.gle/2ERlv0X? Keep us posted.

@GooglePlay Yes, it was automatically created I think. I've checked the location. It is set to India which is correct.

@AbdoMohamed429 Understood. Just to confirm, have you tried all the troubleshooting steps listed here (see "Fix problems changing your Google Play country") after creating a new payment profile: goo.gle/2ERlv0X? Keep us posted.

@GooglePlay Yes, I’ve already created a payment profile for my current location.

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@vvbellur We understand your concern, Vandana. Just to confirm, have you created the payment profile associated with your current location [See section “Change your home countries”]: goo.gle/33KtA34? Let us know and we'll do our best to help.

@GooglePlay @claudeai And no, I haven't changed my country to something else in the last 90 days.

@AbdoMohamed429 Got it. Just to confirm, have you created the payment profile associated with your current location [See section “Change your home countries”]: goo.gle/33KtA34? Let us know and we'll do our best to help.

@GooglePlay any update?

@yaman199004 That's not the experience we want you to have, Yaman. Could you please follow us and let us know when you have so we can reach out over DM?

I subscribed to ShredFast expecting the advertised 1-month free trial, but was charged ₹1,300 immediately on 5th May. Both Google Play & the developer are pointing fingers at each other. request: Change my billing cycle & activate 1 month free trial from 6th May @GooglePlay

@OShukurat29765 We hear your concerns. Once you submit the report, you’ll receive a confirmation email with a claim ID within 12 calendar days or 10 business days. To check the status of your claim, return to the form and enter your email address and claim ID. Hope this info helps.

@GooglePlay Yes countless times but you keep proposing me with date please I want my money back 43000 thousands of naira

Please help me to beg @GooglePlay to refund my 43 000 thousands of naira they debited it from my account claiming I bought product I don't aware of the money is my hard earned money have been demanding for refund for the past few days now they keep proposing me am dying 😭😭

@AbdoMohamed429 Hmm. Could you confirm if you have changed your Google Play country in the last 90 days? Keep us posted.

@GooglePlay Thanks for your response. The exact error message is: "Your transaction cannot be completed. Please update your Play account settings to match the country you selected." My Google Play country is set to Egypt, and I am physically in Egypt. I am not usPlease help me fix this issue