Google Play

@ed_rhea Sorry to hear that, Rhea. Unfortunately, developer issues are out of our support expertise. The good news is we do have a team that can help! We recommend reaching out to @GooglePlayBiz for assistance. Hope this helps.

@GooglePlay Hi I need help with getting an app approved. App was rejected incorrectly. 2 days into this without resolution. HELP!

@Prit__2412 We understand your concern, Patel. Unfortunately, developer issues are out of our support expertise. The good news is we do have a team that can help! We recommend reaching out to @GooglePlayBiz for assistance. Hope this helps.

I hate asking for help, but I'm stuck. I have 3 Android apps ready to launch, but I'm $14.99 short for the Google Play developer account. Weeks of work are sitting on my laptop because of this one hurdle. If anyone can help or even repost, I'd be truly grateful. ❤️

@navertae_love Hi there. Have a look at this guide to request a refund: goo.gle/2t2h3tk. Hope it helps.

@GooglePlay @AdekanmiOluwaf6 hello google, please i need to refund my app meitu i purchase on 12 july 2026, help me please

@GooglePlay please I made a transaction of 20 of last month then you unsubscribe it without my refund on ChatGPT app Order ID: GPA.3307-5105-6003-51028 Order Date: June 20, 2026, 11:47:33 AM (GMT+1) Amount: ₦7,000

@MB_Adithiya Understood! We've already sent you a direct message about this issue. Could you check your inbox and respond? We can assist from there.

@GooglePlay @Strava @StravaSupport Done, please reach out

It’s frustrating being stuck in an automated loop. Accidentally got charged ₹2499 for an annual @Strava plan on @GooglePlay. Google bots denied the refund, and I’m still waiting for a human to check my ticket (GPA.3334-7307-0339-03098). Please help escalate this! @StravaSupport

@jayjay876224 That doesn't sound good. We'd like to chat about this. Please follow us and let us know when you have so we can reach out over DM.

I bought a gift card and it said it needed more information to redeem it but when i did send ALL the information requested but apparently there was inconsistencies with my account even though I’ve been using it to redeem gift cards for a long while please help @GooglePlay

@JohnLaberge Thanks for the confirmation. Could you confirm if this is happening with only one particular app or all the other apps? Keep us posted.

@GooglePlay I have used my payment method on Google play many times. The error message says the error is on your end.

@GooglePlay I'm trying to pay for an app but I keep getting a error notification. Can you help?

@leashpea123 We understand your concern, Alicia. Could you please follow us and let us know when you have so we can reach out over DM?

@GooglePlay - I do not trust the payment and credit card options. Subscription hungry, money taken and no refund provided.

@ayazmaqbool That doesn't sound good. We'd like to chat about this. Please follow us and let us know when you have so we can reach out over DM.

@GooglePlay I had signed up for a Trial on @Meta @instagram verified but I am yet to get refund , txn id GPA.3390-9117-3619-70705 please help .

@ilordworld That doesn't sound good. We take these reports very seriously and appreciate you reaching out. Please submit your feedback here so our team can investigate: goo.gle/2UvqCwA. Thanks.

Hey @GooglePlay @GooglePlayDev @Google, how is this allowed? This isn't just "commercial ads" — it's hybrid warfare content using your platform to bypass sanctions & rules. Review 37GAMES GLOBAL immediately. #StopRussianPropaganda #GooglePlay [3/3]

🚨 Mobile games are being used to spread Russian propaganda. I found aggressive pro-ru ads inside "Трасса-Z: Искупление" by 37GAMES GLOBAL. They target international users with militaristic political manipulation masquerading as a harmless mobile game. 🧵 [1/3]

@Amrendranaik @Google @Amrendranaik That doesn't sound good, Amrendra. We take these reports very seriously and appreciate you reaching out. Please submit your feedback here so our team can investigate: goo.gle/2UvqCwA. Thanks.

@Google @GooglePlay This app is not as it seems, this app is fake in the name of calculator, its interface is wrong and there is a loan face inside and whoever is taking loan from this app is getting trapped in blackmail in a bad way.They are blackmailing by editing the photo.

@2Tarboun We understand your concern, Karam. As you've already submitted the form for a review, we suggest you wait for our specialists team to have a look and get back to you as soon as they've an update. We appreciate your patience while our team is working on this for you.

"I bought a Google Play gift card, and it got locked. I submitted the official invoice and ownership proof 10 days ago, and still NO RESPONSE from support! This is very frustrating. Please help! @GooglePlay"

@Joshissilly_0 We understand your concern. We'd suggest you try the steps listed in this guide to get a refund for subscriptions on Google Play: goo.gle/36RMsgR. Hope this helps.

I'm in trouble 😭, I used tap scanner on Google Play store yesterday when I wanted to scan some of my documents and I clicked on free trial of 3 days after which I cancelled the subscription at 7:30 pm. My dad woke me up this morning and asked me how 71,997 naira was deducted from his account, his master card was linked to my play store. After checking the time it was deducted it was 2:36 am this morning.. Please do I have a case to request a refund and can someone walk me through the process....Coz I'm in trouble like this. Please Do not air me abeg. Almost half of salary gone ejoor 🙏🏾🙏🏾🙏🏾🙏🏾💔

@JohnLaberge We understand your concern. There are multiple payment options you choose to use on Google Play. Learn more about which ones are available in your country here: goo.gle/2ENHMfR. Hope it helps.

@GooglePlay I select to pay on my watch. A message says check notification in Google play on phone. I click buy now and then the "error at our end" message.

@aliiftkhar0 That's not the experience we want you to have. Could you please follow us and let us know when you have so we can reach out over DM?

@GooglePlay please check if this is a system glitch and help me restore my access? I would prefer to continue using the student offer as originally planned. Looking forward to your help.

Hey @Google & @GooglePlay , my active Google AI Pro (Student Offer) subscription has been deactivated prematurely without any request or refund from my end. My student status is valid until Oct 2026, yet I've lost access. Can someone please look into this? #GoogleSupport #Google

@Raa_attires We understand your concern. As the transaction has been declined, any amount debited would be credited back to the same payment method used. We recommend reaching out to the corresponding payment method's support for further assistance on this. Hope this helps.

@GooglePlay @GooglePlay No, it doesn't help. I can't find the transaction at all. It isn't showing. Not on the app and neither on the webpage. So how do I click on something I can't find, to request a refund? I need a human support to handle this. Not a site with only bots to help.

Google play has the worse support / help link I've seen.

@JohnLewishpu Sorry to hear that, John. Could you share more details about what's going on? We'll do our best to help.

@MarnieBudge @GooglePlay We also your complain about your lost transaction on our dashboard, and still now you have not been able to recover it yet?

@Google @GooglePlay My account has been taken over and I cant access any of my Google accounts 😭 recovery process is not working. Can someone please help!

@liangzhao148952 Understood. We'd like to look into this for you. Let's move the conversation to DM.

@GooglePlay please help me…………

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@Fanat003 @crackedeveloper @Fanat003 Sorry to hear that. We'd like to look into this for you. Let's move the conversation to DM.

@GooglePlay @crackedeveloper @GooglePlay please my funds is still hanging in the air you guys processed a payment that wasn't even due time. The subscription is showing cancelled but my funds as not been refunded.