GROHE

@ddinozoza We’re sorry to hear about your experience and apologize for the inconvenience caused. This is certainly not the experience we want for our customers. Please send us a direct message with more details, so that we can have a look into this matter. Thanks, your GROHE Social Team

@grohe how I can contact you when I'm very unhappy with warranty service in Slovakia? You technician came to house take out toilet and said that it was probably fitted wrong and refused to do anything. Left us with toiled dismounted. This is not level of service I expect from you

@TrvTom @TrvTom rozumiemy, warto jednak pamiętać, że nawet najlepsza armatura nie lubi silnych lub długotrwale pozostawionych środków. Zalecamy delikatne preparaty i krótkie czyszczenie miękką ściereczką. Jeśli coś budzi wątpliwości, chętnie pomożemy i sprawdzimy, co mogło się wydarzyć.

@grohe - Według Grohe baterie niszczy „agresywna chemia”. Nawet jeśli to… środek Grohe. Najbezpieczniej patrzeć na baterię z daleka. Albo trzymać w pudełku 😆 maps.app.goo.gl/JHrsqHfe8Eoe3q…

@A_David_Torres Buenos días, ¡lamentamos la situación! :( Puedes ponerte en contacto con nuestro Servicio Técnico en el 93 336 88 55 o enviando un e-mail a sat@grohe.com. ¡Te atenderemos lo antes posible e intentaremos buscar una solución al problema!

@grohe esto pasa a un grifo de cocina de mas de 200€. Ellos dicen que solamente hay que limpiar pero no funciona.

@Lillysmom01 Hello Stephanie. Please send us a DM with all relevant details, so that we can assist you. Thanks, Evo/GROHE Social Team

@grohe wondering what your warranty is for the cap on your stainless steel faucet? Thought this would last longer than 2 years

@kataryavuz Hallo Yavuz, danke, dass du uns dein Anliegen mitteilst. Bitte schicke uns eine DM mit der Seriennummer, damit wir den Case intern prüfen können. 😊

@grohe Ich habe vor ca. 3 Jahren diesen Wasserhahn gekauft leider finde ich die Rechnung nicht mehr. Von Grohe erwarte ich mehr Qualität.Ich besitze 2 davon aber nur der ist undicht und macht starke Geräusche.

@JoshIves Hello Josh. Thanks for contacting us. Have you contacted our customer support team yet? They would be the first point of contact when it comes to product or technical related questions.

@grohe you guys have always been great with support and hoping you can help once more. I have this put filler which has been great but the middle joint is dripping slightly (after 15+ years, fantastic reliability). Can you help me find a model and parts diagram so I can replace the seals?

@keskinbisturi Merhabalar, Ekiplerimizin size ulaşabilmesi için tekrar iletişim bilgilerinizi paylaşmanızı rica ederiz. İyi günler dileriz.

@grohe İnstagramdan da ulasmistim ayni mesaji atmistiniz,ilgili bölüme ilettiniz,ulastilar,bunun da uzerinden 1-2 ay geçti,hala bir gelisme yok. Ben işin pesinden kosmaktan yoruldum,siz sisteminize bakın kontrol edin kimleri mağdur ettiyseniz hepsinin isini tek tek görün,benimkini de.

Temmuz2025'te bozuk olduğu icin servisi tarafından teslim alınan,garanti kapsamında yenisinin ücretsiz takılacağı söylenen lavabo musluğu icin 6 aydır bekliyoruz.Genel merkezle de iletisime geçilmesine rağmen hiçbir gelişme yok.Şikayetciyiz ve kimseye önermiyorum. #grohe @grohe

@sidgupta11 Hello there. Have you contacted your reseller about this? That would be your first initial point of contact. Regards, your GROHE Social Team

@grohe need help with the broken black screws found in the euro ceramic toilet 39328000 , already registered a complaint but did not receive a prominent response if @grohe would help to replace them.

@kemalfidan77 Merhaba, öncelikle böyle bir durum yaşadığınız için üzgünüz. İletişim bilgilerinizi bizimle paylaşabilirseniz, ilgili ekibimiz sizinle iletişime geçecektir. İyi günler dileriz.

@Grimaso Bonjour, nous sommes navrés pour le problème rencontré. Pour entrer en contact avec notre service client, je vous invite à remplir ce formulaire 👉 bit.ly/3apKcB8 Merci d'avance et bonne journée à vous, L'équipe GROHE💧

@grohe Bonjour, J'ai un pommeau de douche GROHE QuickFix Vitalio Comfort 110 acheté il y a 1 an Il fuit désormais (goutte à goutte) au niveau de la base et du "petit jet" (quand je l'utilise en "gros jet") Comment contacter le SAV par message svp

@carliebonavia Bonjour, nous sommes navrés d'apprendre que vous rencontrez des difficultés avec nos produits.  Pour entrer en contact avec notre service client, je vous invite à remplir ce formulaire 👉 bit.ly/3apKcB8 Bonne journée à vous, L'équipe GROHE💧

@grohe hello, our spendy tap is looking like this after just two years. Who can we contact for customer support? (We’re in France)

@EricGinetta Our team always tries to help, no matter how old a tap is. If you don't mind letting us know where you are from, we would like to address this to our colleagues. Please share your contact details with us as well. Thanks

@grohe They got back to me and basically said its an old tap so they are not interested, not what you expect from grohe. I will continue to post

@grohe a 15 year old tap. What has happened? You say you will contact me, but it has now been days and days. #tap #badcustomerservice #badtap #corrosion

@EricGinetta Hi Terry. We are sorry to hear that nobody got back to you. Would you mind letting us know, where you are contacting us from, so that we can assign your ticket to the corresponding team. Thanks

@grohe @GroheUK @GROHE_US @GROHE_Canada Oh yes , and they have said, nothing to do with you. I continue to post on Facebook until someone is interested. Even if it takes several years!

@EricGinetta Hi, we are sorry to hear that. Have you contacted our GROHE customer service via this website grohe-mena.com/ar_cy/our-serv…?

@grohe a 15 year old tap. What has happened? You say you will contact me, but it has now been days and days. #tap #badcustomerservice #badtap #corrosion

@dino246gts Hello there. Thanks for mentioning us on X and sorry about your issue with the kitchen faucet. Could you please send us a DM with all the details such as receipt, images etc. so that we can forward it to our colleagues. Thanks

C'mon, @grohe DO BETTER!!! my Concetto kitchen faucet is less than 2 years old and I am on my 3rd spray head; apparently, I am far from unique as many people have the same issue. FIX IT!

@enamelagency Hello there. We apologize if you encountered a negative experience. Please send us a DM with all the details so that we help you with your request. Your GROHE Social Team

@vin_ambasta Hi there. Sorry for the inconvenience. Please send us a DM with all details and receipt of the product and we will try to assist and refer you to a representative in your area. Thanks, your GROHE Social Team

@grohe I had booked a complaint for a leaky tap, and was told that the spare part (cartridge) costed 2200 Rs, and had zero warranty. Why should an expensive original spare part have zero warranty? Complaint no C25061900755.

@JaneRipley11 @ferguson Hello Jane. We are sorry that delivery took unexpectedly long. Please send us a DM with all the details so that we can try to help you with your case. Regards, your GROHE Social Team

@grohe @ferguson I ordered a shower system in March. You have both failed to deliver on the time you set on 3x occasions. Your customer service stinks!