Gwen Sérotte-Mayoute
2K posts
@gwendess
Directrice de l’#ExperienceClient et des Services Clients @Orange_caraibe #Antilles #Guyane I #RelationClient #CX #ExpClient #CustomerExperience #CRM
@orange confirme sa place de N°1 et meilleur réseau Mobile selon la 7ème étude @Arcep aux Antilles et en Guyane ⭐️⭐️⭐️⭐️⭐️⭐️🌟 Une reconnaissance de notre engagement, notre expertise et notre force d'innovation💪👏 Merci à toutes nos équipes 🙏@Orange_AntGuy #leadership #fierté
We delivered a solid first half with robust commercial performance on the retail market in France, Europe and Middle East & Africa. Associated with improved operational efficiency, this allows us to achieve an EBITDAaL growth of 3.8% and to raise our EBITDAaL growth target for 2025. 📍 In France, we achieved a notable acceleration of 0.9% EBITDAaL and our mobile network were ranked number one for the 14th time in a row. 📍The remarkable performance in Middle East & Africa, with a double-digit increase in EBITDAaL for the tenth consecutive half, was driven by access to our 4G and 5G networks, now used by more than half of our 167 million customers, as well as by the development of Orange Money and B2B. 📍 In Europe, volume momentum and value strategy lead to retail services revenue growth +1.2% and EBITDAaL up +2.2%. 📍 In Orange Business, we are on track with the plan and have achieved very solid growth for Orange Cyberdefense with a 7% revenue increase. We have launched a new division dedicated to defense and security to leverage opportunities in the area of sovereignty. This will enable us to capitalize on Orange’s innovative prowess, cybersecurity expertise and network quality. This performance is the result of our Lead the Future strategy and has allowed us to increase organic cash flow by 7.7%. Big thanks to all the @Orange teams for their commitment and performance during this first half, and to our customers for their trust. More info : oran.ge/financialresul… #H1_2025
