Halsey Customer Service

Hi everyone! This page is dedicated to answering your questions on all things @halsey 🖤

yes, all unique codes are valid for the pre-sale!

if you purchased a ticket to the Manic tour from Ticketmaster or AXS, check your email! you should have gotten a unique pre-sale code for the Love and Power Tour 🖤 DM @halseyteamhelp if you have any questions

@Machinegunkixxy @Toolman87 @coIorfuIminds @noahsreputation we've confirmed with AXS that they will be sending a code to all past ticket holders!

it’s been far too long and i could not be more excited to see you all. the love and power tour is coming this summer, tickets on sale this friday 🖤🖤🖤 loveandpower.com

If you haven’t received your past purchaser code yet, do not worry. Not all codes have been sent out yet, but they WILL be sent. DM us if you have further questions!

All Manic Tour Ticket Purchasers will receive a code to access tickets to the Love and Power Tour early! Please check the email address associated with your Ticketmaster or AXS account.

@ificanthavetae Hi there, we just wrote you back!

@wavelower Hi, please send us a DM so we can look further into this for you. Thank you!

@halsey @James_Paterson @garretthilliker Look, I'll be very honest. this is even disrespectful to fans from other countries, as we don't have any kind of access to the film, except for piracy, by the way, is a crime. Please, make available to other countries too 🥺

Surprise! If I Can’t Have Love, I Want Power the film is now available to rent or buy on iTunes, Amazon, and Google Play 🖤 Film poster painted by @James_Paterson & designed by @garretthilliker halsey.lnk.to/IICHLIWPFilm

@livebylyrics17 Hi, please DM us your order info so we can look further into this for you!

@heylookitsneve @emma8031 hey loves, a few items from the Moment House performance merch drop were slightly delayed but the remaining products are expected to ship out soon. thank you so much for your patience and feel free to DM us if you have further questions ♥️

@mattkjor Thank you for the feedback Matt! happy to help ❤️

I am happy to have my replacement of Halsey's Amazon vinyl thanks to the great support from @halseyteamhelp, also shoutout to @KindercoreVinyl who pressed it :) #iichliwp

@paularegina_b Hi Paula, please DM us your order info and we'll get this taken care of for you!

@TiphanyS1985 Hi, please DM us your order number so we can look into this for you!

@anthonyli please help! 🙏🙏🥺 Cat got to my signed CD cover😭 can you sell them again soon?!?

@Littlebs_Kelvin Hey there, please DM us your order info so we can look into this for you!

@halseyteamhelp halo why my cd not come with cover design?

@Dashutka1717 Hi, please send us a DM so we can help!

@punkseyy Hi, just DM'd you back on this!

my signed art card came with a fold in it :((( it’s right beside h’s autograph too and i’m scared that part might fall off if i touch it 😭 @halseyteamhelp @anthonyli

@punksey17 Hi, please DM us your order info so we can look further into this for you!

@violentsrush Hey Angelene, please DM us your order info so we can look further into this for you!

@halseyteamhelp hi I got my IMAX exclusive CD but inside is the regular CD?

@campcopes Hi, please DM us with your order info & we will get this sorted for you!

I waited for two weeks while mine and Carmen’s @Target IICHLIWP order sat in limbo and this is what they sent me????

@Littlebs_Kelvin Hi, please send us a DM with your order number & we'll take care of this for you!

@bunnyiman_ @halseyteamhelp @anthonyli @halseyteamhelp me too.

@halseyteamhelp @anthonyli It’s been almost 3 weeks since my cassette tape was supposed to be originally shipped out. It’s now the 15th and I still haven’t gotten notification that’s even shipped yet. Can I *please* just get my money back??🥲

@y0uburyme Hey Sarz, just sent you a DM!

i’ve just gone to the site and it’s letting me add the shirt to my cart in the same size? Rlly confused lol pls help @halseyteamhelp

@halsey @halseyteamhelp @anthonyli is there any way i can get the shirt from another store or something? really annoying to find out the store has oversold this item, if i knew i would have ordered something else before everything sold out