Citizens Advice Halton

If you’re having a difficult time paying your water bills, find out how much you owe. ➡️ Make sure your bills have been worked out correctly and check your meter reading against the estimate on your bill. Our advice can help you ⤵️ buff.ly/T1mzXzl

Are you worried about gambling habits? 🛑 You can ask your bank to limit how much you spend on gambling. There are other steps you can take ⤵️ buff.ly/zSmqsU8

It’s important to give your private landlord notice in the correct way when you want to end your tenancy. ❌ If you don’t, you might have to pay rent and other bills even after you’ve moved out. Here’s what you need to know ⤵️ buff.ly/8VtKAjd

If you’re planning to buy a used car from a trader: ✅ Look for an established firm with good reputation ✅ Check for a trade association sign like the Retail Motor Industry Federation Find out more on our website ⤵️ buff.ly/qiuqRqb

Have you been contacted by your benefit office because you've been paid too much? This can happen for a number of reasons and the benefit office might take action to recover the overpayment. We can help you understand your rights ⤵️ buff.ly/B3rk6tw

💬 It can be frustrating to get cold calls and messages selling you something you don’t need or saying you’re due compensation. There are some actions you can take to stop getting these nuisance communications ⤵️ buff.ly/LlLjPCK

If you’ve been struggling to keep up your mortgage payments, you may have started to build up a debt - this is often called mortgage arrears. ➡️ You’ll need to work out a way to pay back what you owe. Our advice can help ⤵️ buff.ly/oUkjRSb

☕ Most workers are entitled to rest breaks but some jobs mean you don’t have an automatic legal right to breaks. You might not be paid for your rest breaks - your employment contract will say if you are. Check your work rights ⤵️ buff.ly/8bed56W

🚄 You’re entitled to a full refund if your train was cancelled and you couldn't take the next train or decided not to travel. Our advice can help you ⤵️ buff.ly/1jdeKwi

Universal Credit is gradually replacing benefits like Income Support which will end in April 2026. ✅ You should get a ‘migration notice’ letter telling you to claim Universal Credit by a certain date. Read more on our website ⤵️ buff.ly/FcZFk00

⚡ First time using a smart electricity meter? If you’ve just moved in or switched your electricity supplier, you need to take a note of the first meter reading. Check our smart meter guidance ⤵️ buff.ly/Oqa0Wjp

Your employer must have a written tips policy if customers often give tips in your workplace. 💰 Tips include money given to employees by customers, as well as service charges that are added to the bill. Our advice can help ⤵️ buff.ly/Iaiyw7o

✈️ If you’re planning for a holiday, travel insurance can give you extra protection if it doesn't go as planned. It can protect you if you have a medical emergency abroad or your trip is cut short for reasons beyond your control. Our advice can help ⤵️ buff.ly/cliAf2J

Are your current working hours not suitable? ➡️ You can ask your employer to let you work in a way that suits your needs. This is called ‘flexible working’. Here’s what steps you can take ⤵️ buff.ly/hCJgik2

Don’t get stuck with a broken zip or shoes that don’t fit. ✅ Understanding your consumer rights when shopping online is the best way to protect your money and new purchases. Find all our free online advice on our website ⤵️ bit.ly/49xKFkg #ShopAware

🛍️ Have you bought something that’s fake or counterfeit? You have the legal right to a refund. You can also report the seller to Trading Standards or report them for fraud. Check your consumer rights ⤵️ buff.ly/ZqbnkK2

⚠️ Your Universal Credit payments could be temporarily reduced if you haven’t done one of the activities in your claimant commitment. This is known as being sanctioned. Here’s what you need to know ⤵️ buff.ly/DkjRTUT

Is your landlord not doing the repairs they’re responsible for? It’s best to speak to them first to resolve your problem. ✅ If that doesn’t help, there are steps you can take to complain. Our online advice can help ⤵️ buff.ly/hZnXLzK

You’re entitled to paid holidays if you’re an employee or a worker - including an agency worker. 🗓️ You have to take your holiday in a period called a ‘leave year’. We can help you understand your rights at work ⤵️ buff.ly/JOMj2tr

There are steps you can take if you’re struggling to afford your gas and electricity bills. ➡️ You should contact your supplier to let them know. They have to help you come to a solution to pay what you owe them. Our advice can help ⤵️ buff.ly/RG0i3zW