Hambcwgf

@FarehamBC are you going to update your website soon to show the correct information as Martin Lewis has highlighted your website is wrong moneysavingexpert.com/news/2026/01/c…

@Tonysmini @WeAreOpenreach Thank you @Tonysmini , this is it

@hambcwgf @WeAreOpenreach What kind of box is it? Pop up a picture.

@WeAreOpenreach what’s the average reply timescale from your DBYD@openreach.co.uk team? I’m hoping it’s faster then the DM team as it still waiting 3 weeks later!

@WeAreOpenreach Thank you

@hambcwgf No problem and yes, it would be best to follow up with your county council to advise that Openreach have been unable to supply you with the requested data. Please accept our apologies but thanks for your patience & co-operation. Kind regards, ^Jessica

@WeAreOpenreach Thank you, so just to clarify I am returning to our county council to confirm that the grading can’t be confirmed.

@hambcwgf Hi there. We have contacted the CBYD team to review your query; chamber grading listing. The team shared that this is not information that would be available therefore isn't something that we can supply you with. We apologise for any confusion on our part and for any (1/2)

@WeAreOpenreach 2/2 grade cover as the cover is so Old it doesn’t state it on the outside, I’m assuming by your reply you don’t know either so I will submit that information to the council and ask them to contact you directly to confirm no system at bt open reach confirms what grade it is

@hambcwgf I am sorry to read that the charge is that much but we have no control over this ^Gary

@WeAreOpenreach Your not understanding my point. My point is I don’t need a surveyor let alone a survey, I have historic property information regarding my property along with GPO information when it was installed in 1951, it says vehicle graded cover and what lies beneath, I just need the 1/2

@WeAreOpenreach Its clear so far that you don’t have historic chambers/covers grade info from 1950’s I will happily put that on the application form but no team which ever route I try will respond without saying I need a survey,even my council suggested just ask them what grade it is, tried that

@hambcwgf Hi there, I have queried this for you and I can only recommend you go to our website #accordion-39db68add0-item-995d6bd989" target="_blank" rel="nofollow noopener">openreach.com/building-devel… and select the option that applied to you. The Click before you dig team will not be able to answer questions via email. The email address is to submit the form (1/2)

@WeAreOpenreach already tried that route, tune of paying £550 to come and survey and tell me what I already know, it is a vehicle cover I just need the grade number for an application form, Im not paying £550 for a survey that I don’t need when it’s clear you don’t know what grade you installed

@WeAreOpenreach Thank you

@hambcwgf Hi there, I am querying this internally and will get back to you tomorrow when I have the correct info ^Catherine

@WeAreOpenreach Seeking clarification on chamber grade listing, every avenue I turn no one has the answer, the records are aged, is there no Network Protection officer that can confirm the rating so I can provide this assurance to my County Council for my highway license, no one’s no the grade

@hambcwgf Hi there, could please elaborate what is this in regards to ? ^Palak

@WeAreOpenreach Correct also known as the Asset Verification team

@hambcwgf Hey, do you mean the cbyd team? for Click Before You Dig cbyd@openreach.co.uk ^Catherine

@WeAreOpenreach Just clarification needed on how long on average does the team at DBYD@openreach.co.uk take to reply? Clearly my DM’s go unanswered as I’ve already chased via though channels and not heard back

@hambcwgf Hi, I am sorry to read that the team have not got back to yourself, If you can please send us a DM via this link - i.ki.show/3DEB1B595E so we can get some more information from yourself ^Gary

@bt_uk complaint opened, last phone call made was promised a call back within a week, showing on system. 3 weeks later, nothing?

@WeAreOpenreach is there update to the last communication we had. Awaiting a response from “ we couldn't see any recent visits to the area for any orders or faults, so what I will do is ask our Fleet Team to help track any vehicles that were working in the area at that time”?

@WeAreOpenreach leaving rubbish on my property is wholly not acceptable, do I not expect to come home to litter all over my driveway from one of your engineers up a telegraph pole situated at my property. I have the rubbish and cctv of the event

@hambcwgf There is no thread for us to read unfortunately. Can you advise what your issue is please? Antony

@WeAreOpenreach care to comment according to @bt_uk

@WeAreOpenreach So you just decided to ignore by not responding, how about you re read the whole thread and come back and explain

@hambcwgf Hi, you not made it clear how we can help you today, can you expend on this please ?

@Xero so signed up for xero ready for MTD and you don’t take starling bank for connected accounts? Bit disappointing

@WeAreOpenreach still waiting